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Allstate Protection Plans / SquareTrade
About this business
Lg 73 series tv show bad back light color in white tint ....show evidence and got a replacement check ...tv was 4 year ...have total with tv manufactory warranty 5 year purchase from Costco . I bought another tv at Costco and also bought another insurance plan from same company....Allstate square trade at costco.
Glad I bought the protection plan. I usually don’t. This HP All In One is a lemon. The repair took a little longer than I had hoped and when it was returned, the unit was upside down in the box from what the shipping stickers indicated “this side up.” Ink had leaked out making a mess.
I regret ever getting a warranty through this company. I got a warranty on a very expensive product, the email I used to set up the online account was compromised and I lost access to it and I spent weeks trying to recover my warranty account due to this. I had to resort to filing a complaint with the better business bureau in order to find any resolution at all, no one from your company was any help at any point, I did everything that was asked of me submitted all the information that was requested, and still got nowhere. T... read more
Business response:
Hello Reviewer1345405003y, We apologize for any dissatisfaction with your recent experience with us. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any problems that can cause a delay before it affects our customers. If any issues arise, our goal is to provide the support you need to complete the process. We are sorry that this has not been your experience, and we would like to see how we can further assist you. We are sorry that this has not been your experience, and w... read more
Bad espantosa muy dificil de aser sita
Business response:
Hello Reviewer3883951142, We apologize for any delays you have experienced with your claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any issues that can delay the process before it affects our customers. We are sorry that this has not been your experience, and we would like to see how we can further assist you. At this time, one of our specialists has reached out to you to address this matter and to provide additional support. Thank you, OU
Not a user friendly user application. After logging into my acct nothing references what ebay item the plan is covering. Just wasteing a lot of time between ebay and acct. Seems like a easy thing to cotrect.
I am still waiting for the $28.80 that I paid for the Fedex box and the All State promised to refund.
Business response:
Hello Reviewer3180871044, We apologize for any delays you have experienced with your claim. SquareTrade does our best to provide our customers with efficient and effective resolutions since our goal is to eliminate any issues that can cause a delay. Our checks are processed within one business day and take six business days to be delivered. We apologize that this did not occur in this case. At this time, one of our specialists has reached out to you to address this matter and to provide additional support. Thank you, TS
Allstate promised me a check but I never received it, I tried to find a phone number unsuccessfully, Walmart customer service says they have nothing to do with it, horrible service, where is my money?
Business response:
Hello Reviewer2609189985, We apologize for any delays you have experienced with receiving your reimbursement check. SquareTrade does our best to eliminate any roadblocks that might affect our customers. We send checks via USPS first-class mail. It can take up to six business days for customers to receive their checks. Although the process is usually quick, we might experience some delays. We are sorry this has been your experience. We reached out to you to address this matter and to provide additional support. Thank you, LS.
I returned a phone that was damaged and was told I would be receiving an E-gift card and it's been a week and no gift card.
Business response:
Hello Reviewer317023027, We apologize for any frustration caused by your recent claim. SquareTrade does our best to provide our consumers with efficient and effective resolutions since our goal is to eliminate any issues that can cause a delay. Our gift cards are processed electronically within one business day in order to ensure the consumer receives their payment quickly. We apologize that this did not occur in this case. At this time, one of our specialists has reached out to you to address this matter and to provide addi... read more
Had trouble with a PS5 controller. Had some trouble on my end in the beginning setting up the claim. Again my fault at first. Sent it back and when it was returned saying it was certified repaired and tested, I thought everything was done. Unfortunately the repair was garbage. It now works worse than it did before not to mention that the emblem and button now sink down into the controller. Horrible job. Not bothering to send it back again and not purchasing any other plans with this company
Business response:
Hello Reviewer3767200076, We apologize for any dissatisfaction caused surrounding the controller that you mailed for repairs. SquareTrade does our best to finalize repairs within five business days from the day that we receive your item. We provide practical and high-quality repairs. Complete item audits are performed and monitored to ensure all diagnostic tests are passed and items are fully functional. All items go through a rigorous inspection process that is approved before release. However, we are sorry the issue with y... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,004 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.