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Allstate Protection Plans / SquareTrade
About this business
They were really fast getting it done and back to me but my Apple Watch still doesn’t sync with my phone
Business response:
Hello jgjc3-23846, We apologize for any frustration caused by your recent claim. SquareTrade uses certified technicians to complete all repairs and we perform extensive diagnostic tests to confirm functionality before returning the equipment to the customer. We offer a service guarantee of the work done for a period of time after the mail-in repair, for any failures once the claim is completed. We are sorry the issue with your device is still not fully resolved. At this time, one of our specialists has reached out to you to ... read more
So I didn't know I would be under factory warranty, and when I contacted them, they didn't care what happened to my e bike, and then explained to me how he would direct me to a site, where I can (buy) parts, I mean that's why I paided for the protection plan
Business response:
Hello Reviewer6688365, We apologize for any frustration caused by your recent claim. SquareTrade offers coverage for a wide variety of electrical and mechanical issues and, when the accidental plan is purchased, physical damage. However, our Terms & Conditions state that we do not cover lost or stolen. In this case, the warranty obtained was a Standard Plan, and it was reported that the item is no longer in your possession. We are sorry about the frustration regarding this. At this time, one of our specialists has reached ou... read more
I called about my Home Depot battery because it is no longer working and I sent the necessary pictures and proof of receipt, and I was told that my claim has been denied without reason and I was advised to call to speak to somebody for further explanation. When I called, the representative was extremely rude and told me that she cannot assist me and she told me that she was going to hang up on me and hung up the call.
Business response:
Hello michaelasmit, We apologize for any frustration caused by your recent claim. SquareTrade does our best to provide expeditious and hassle-free service to our customers since our goal is to provide a smooth claim experience and eliminate any issues that can cause a delay. We are very sorry this has not been your experience. At this time, one of our specialists has reached out to you to provide further updates. Thank you, CF
I'd love for someone in charge can phone me so that I can get the facts once and for all when I phoned back however I was told the warranty still worked and my item was covered (my office chair which fell apart months ago and is being held together by duct tape. I'd like for someone from Allstate Warranty to phone me after locating my information please so I can move forward with the exchange of product. Thank you.
Business response:
Hello GracefulOctopus-56837, We are sorry to hear you are dissatisfied with your recent experience. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any problems that can cause a delay before it affects our customers. If any issues arise, our goal is to provide the support you need to complete the process. We are sorry that this has not been your experience and we would like to see how we can further assist you. At this time, one of our specialists has contacted you to ad... read more
I bought a pan for my Beats earbuds because they notoriously like to die. Just one side. So I went to file a claim last week because the left one isn’t working right. I didn’t know I had to upload a receipt so I did. I went through the claim process and the only option it gave me was to go to a store 3.5 hours away from where I live to have it repaired. That’s insane. The first chat agent said to wait a few more minutes and try back because he didn’t see the receipt. So I waited. The next chat agent says since it’s an Apple ... read more
Our vacuum burned out and we sent it in only for it to come back with less suction and sounds different. It’s better than when it wasn’t working at all but definitely thought we’d get it back better or a new vacuum.
Business response:
Hello Reviewer516751, We apologize for any dissatisfaction with your recent experience with us. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any problems that may frustrate our customers. If any issues arise, our goal is to provide the support you need to complete the process. We are sorry that this has not been your experience, and we would like to see how we can further assist you. At this time, one of our specialists has reached out to you to address this matter an... read more
I paid $ 89.00 + the taxes on my item you shorted me by keeping that part I wasn't able to replace my tablet my gift card was short of what I paid so I doubt very much I'll be using your services ever again
I've already completed two of these to which you apparently don't pay any attention. I won't do a third.
I had to call a couple different numbers before I was put in contact with the right person. I explained the net has broken from the game, and that I would need a replacement net. I was told one would be shipped to me. I have not received anything, and now need to call back. It's irritating.
Business response:
Hello Angela, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any issues that can delay the process before it affects our customers. We are sorry that this has not been your experience and we would like to see how we can further assist you. At this time, one of our specialists has reached out to you to address this matter and to provide additional support. Thank you, TS
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,002 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.