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Allstate Protection Plans / SquareTrade
About this business
Took too many attempts to get it completed. Took approximately two months to get resolved. Should’ve been a simple solution for someone to resolve this situation Sooner.
Business response:
Hello DistinctLadybug-82108 We apologize for any frustration caused by your recent claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any problems that can cause a delay before it affects our customers. If any issues arise, our goal is to provide the support you need to complete the process. We are sorry that this has not been your experience, and we would like to see how we can further assist you. At this time, one of our specialists has contacted you to address thi... read more
No intentions of replacing or repairing the sofa. A waist of money.
Business response:
Hello CautiousBison-56026, SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any problems that can cause a delay before it affects our customers. If any issues arise, our goal is to provide the support you need to complete the process. We are sorry that this has not been your experience, and we would like to see how we can further assist you. At this time, one of our specialists has reached out to you to provide additional assistance and support. Thank you, CF
Multiple calls and requests to speak to a supervisor. Calls outsourced overseas so Noone gives you the same two answers. I may not ever purchase another warranty from allstate.
Business response:
Hello DelightfulBuffalo-69246, We apologize for any frustration caused by your recent claim. SquareTrade offers various resolutions for each claim. These are determined based on your device and the issue reported on the claim. One of our options is the Fast Cash resolution which provides the customer with an express reimbursement and does not require the device to be returned to us. Although a lot of customers favor this option due to the quick turnaround, others may not, like in this case. At this time, one of our specialis... read more
We had the service tech out to fix our TV and he replaced the two control boards in the back. That did not fix the problem. The service tech was helpful and thorough and said he would submit that to the warranty. I got a message from Costco that the repair was successful and they would close my case, but that is not true. Our TV is still not working.
Business response:
Hello Jamie, We apologize for any frustration surrounding your claim. SquareTrade protection plans are extended warranties designed to provide peace of mind by protecting against mechanical and electrical failures when the manufacturer's warranty has expired, or the manufacturer cannot assist during their warranty period. In the event the manufacturer does not provide service, SquareTrade can reevaluate the case to see how we can take care of the consumer's issue. At this time, one of our specialists has reached out to you t... read more
Allstate has been great, the problem is with the contractors, they are unreliable. It seems that Allstate would have the contractors on SLA's so they meet the service commitments they agree to.
Business response:
Hello BarinyLizard-67386, We apologize for any delays you have experienced with your claim. SquareTrade does our best to provide our customers with efficient and effective resolutions since we want to make the claim experience as hassle-free as possible. For appliance claims, there are many teams that work together in order to provide a resolution. However, our goal is to ensure we avoid any issues that can cause a delay. We are sorry this has not been your experience. At this time, one of our specialists has reached out to ... read more
Would never get the protection plan EVER!!!!!
Business response:
Hello Margaritaramirez, We apologize for any frustration surrounding your claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any problems that can cause a delay before it affects our customers. If any issues arise, our goal is to provide the support you need to complete the process. We are sorry that this has not been your experience and we would like to see how we can further assist you. At this time, one of our specialists has reached out to you to address this mat... read more
Bought a protection plan on a bicycle. Was not given options to purchase different type of plans. Granddaughter fell on bike causing some damage. When attempting to file a claim got such a confusing response from agent. Was told damage was covered then told it wasn't covered. Agent wasn't knowledgeable of plans. Kept repeating same information without providing any real clarification. Very unsatisfied with experience. Will probably rethink purchasing a blind policy again.
Business response:
Hello AdorableScorpion-17435, We apologize for any frustration caused by your recent claim. SquareTrade offers two types of plans: Standard and Accidental. Our Standard plan covers mechanical and electrical malfunctions, while the Accidental plan includes accidental drops, spills, cracks, or liquid contact. In this case, the item was covered under our Standard Protection plan, which does not protect against physical damage. While SquareTrade does our best to assist all of our customers, we can only approve claims within the ... read more
Bought this extended warranty plan through a local mom and pop shop. They are back logged with service calls and farmed my needs out to me to call Allstate directly to coordinate a service call. That took an hour on the phone to get scheduled. Then, the company doing that service didn’t communicate, showed up late, and then didn’t fix my dishwasher that won’t run. I spent $200 on my own plumber to change out a new water supply line that had no issue - because the service tech who didn’t bother to even open my dishwasher or l... read more
Business response:
Hello AdorableAnt-7782, We apologize for any frustration caused by your recent claim. SquareTrade strives to provide a smooth claim experience for our customers. Our goal is to make the process as seamless and efficient as possible. For our in-home repairs, we partner with certified repair companies to complete all repairs and perform extensive diagnostic tests to confirm functionality once a repair has been completed. We are sorry the issue with the customer's device is still not fully resolved. We reached out to you to add... read more
Square Trade insurance coverage evidently was purchased by seller. The "covered" product was a refurbished unit that did not experience any damaging use by me. As indicated by pictures sent from Square Trade the unit appears to have incurred damage during shipping. I admit I did not take pictures of the unit as sent. Square Trade stated initial inspection showed "water damage," the source of which is unknown as the unit was not subjected to any liquids of any kind. The "liquid damage" stated is indiscernible to me, and certa... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,002 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.