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Allstate Protection Plans / SquareTrade
About this business
No one ever got back to me. I filed a claim and never heard back even though I emailed for more information
Business response:
Hello Reviewer1288328194, We are genuinely sorry to hear that you are dissatisfied with your recent experience. SquareTrade strives to provide a smooth claims process and eliminate any inconvenience for our customers. We want to clarify that the Protection Plan for Appliances covers only mechanical and electrical failures, not physical damage. We understand this can be frustrating, and we apologize for any confusion that may have occurred at the time of purchase. In this instance, we were pleased to assist you and offer furt... read more
This warranty company has been nothing but frustrating from start to finish. They repeatedly scheduled service dates without ever confirming with me, the homeowner, which caused major inconvenience. When I tried explaining the issue with my washing machine, the representatives seemed to have no understanding of what I was talking about. The technicians they sent either canceled last-minute or showed up without fixing the problem, forcing me to take additional time off work for repeat appointments. Even after the machine was ... read more
Business response:
Hello Reviewer3204404967 We’re sorry to hear about your recent experience with your claim. SquareTrade does its best to provide a smooth claims experience and eliminate any issues that may cause delays, as we strive to offer expedient and hassle-free service. We give our specialists extensive training and coaching to ensure they provide courteous and knowledgeable claims assistance. We are sorry to hear that this was not your experience. Currently, one of our specialists has contacted you to offer further assistance and supp... read more
One rep told me to put the receipt for any shipping supplies I purchased inside the box and I would be reimbursed for that. When I wanted to check on the progress, they were emphatic I would NOT be refunded. No matter what I said, no dice! I find it very difficult to deal with a company that doesn’t stand by their statements, they just lack integrity.
Very poor all round. Not
Business response:
Hello Reviewer3713768827, We apologize for any frustration or delay you experienced during your claim process. SquareTrade strives to provide customers with efficient and effective resolutions because we aim to make the claim experience as hassle-free as possible. For appliance claims, multiple teams collaborate to deliver a resolution. However, our goal is to prevent any issues that might cause a delay. We apologize that this has not been your experience. Currently, one of our specialists has contacted you to offer further ... read more
Going on week 3 without a working dryer. First they sent wrong part then took over a week to reply on next step, then asked for video and still no update 3 weeks later since first reported. Will not buy another square trade / allstate protection plan again especially for a major appliance. I could have had it serviced already with other company if not waiting to get it resolved via the painfully slow protection plan process. Claim management website is awful with no number to call for support
Business response:
Hello Reviewer2913842341, We apologize for any frustration or delay you experienced during your claim process. SquareTrade strives to provide customers with efficient and effective resolutions because we aim to make the claim experience as hassle-free as possible. For appliance claims, multiple teams collaborate to deliver a resolution. However, our goal is to prevent any issues that might cause a delay. We apologize that this has not been your experience. Currently, one of our specialists has contacted you to offer further ... read more
I don't know if they cover purchases because I can't get that far. The email they send you does not have a link attached on the computer. When I use my phone it says its a fraud website. When I try to just search google for it... 1) Enter email to confirm. 2) Go to email to confirm email is correct. 3) We have sent you an email, go to email to confirm... I think you get the point. Just runs you in circles. I probably wasted $ 20 on a warranty. If something happens, they will say I didn't register it and there is nothing they... read more
Business response:
Hello zachbrueggeman, We are sorry to hear you are dissatisfied with your recent experience. SquareTrade strives to provide fast and hassle-free service to all customers. We also aim to ensure our specialists offer prompt and friendly assistance. For online sales, our protection plan contracts are paperless and typically sent to the email address used for the purchase. In these cases, registration is handled, and an account can be accessed using the requested credentials on our website. Again, we sincerely apologize for any ... read more
The customer service plan purchased from HSN was given to representatives. Kept stating warranty was wrong. I informed them it was the ones that HSN supplied, on last claim the representative contacted HSN to verify the warranty. This time just kept telling me was wrong, HSN just kept giving same warranty. When originally purchased, bought 2 toothbrushes and 2 warranties. Your customer service offers no assistance when called. Will never purchase anything that has one of your warranties again or deals with all state insuranc... read more
Business response:
Hello Reviewer2175253772, We are sorry to hear you are dissatisfied with your recent experience. SquareTrade does our best to make the claims process as hassle-free as possible. We strive to provide a smooth claims experience from the first interaction to ensure that multiple contacts are not needed to receive a resolution. We apologize that this has not been your experience. In this instance, we were pleased to speak with you and offer further support regarding your claim. We aim to enhance your experience in the future. Th... read more
Wal mart sent an email saying we had a business delivery. We had no idea it was our new TV. We weren't given a delivery time; just that it had been delivered. We were at a doctor's appointment. The delivery should have called to verify we'd be home.
The reason you bought warranty just in case you have problem with the product but instead giving you a hard time with your claim.
Business response:
Hello Unsatisfied2212, We apologize for any dissatisfaction with your recent experience with us. SquareTrade does our best to make the claims process as seamless as possible. We strive to eliminate any issues that could delay the process before they affect our customers. We apologize that this has not been your experience, and we would like to see how we can further assist you. One of our specialists has contacted you to discuss this and ensure that the appropriate support is provided to resolve your issue. Thank you, AH
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,119 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.