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Allstate Protection Plans / SquareTrade
About this business
WORSE EXPERIENCE NO RELAY NO REPLACEMENT
Business response:
Hello Reviewer1301745043, We are sorry to hear you are dissatisfied with your recent experience. SquareTrade does our best to make the claims process as hassle-free as possible. We strive to provide a smooth claims experience from the first interaction to ensure that multiple contacts are not needed to receive a resolution. We apologize that this has not been your experience, and we would like to see how we can further assist you. In this instance, we were pleased to speak with you and offer further support regarding your cl... read more
I had to submit pics of the damage 3 times and after that the company.never made contact with Mr I had to call them to check on warranty coverage. I would not want anyone to have this kind of experience!! In all it took a month to get my warranty coverage on a scratched pair of sunglasses.
Business response:
Hello Reviewer1987961033, We apologize for any frustration or delay you experienced during your claim process. Squaretrade's goal is to provide customers with service that is both purposeful and seamless. Our claims process is designed to ensure we offer the most suitable resolution based on the situation. This is why we will request pictures, product information. We have found that this can help customers avoid a claim altogether or assist us in determining the resolution best suited for the specific item issue. At this mom... read more
I have reached out for follow up on the work that was done at my house . I'm still waiting for a response. The electronic Appliance was not repaired.
Business response:
Hello Reviewer3298456528, We are sorry to hear you are dissatisfied with your recent experience. SquareTrade strives to provide quick and hassle-free service to all customers. We also make every effort to ensure our specialists deliver accurate and friendly service. According to our terms and conditions, intermittent issues are not covered under our protection plans. However, we do offer assistance if the issue remains constant with the item. At this moment, one of our specialists has contacted you to discuss this matter and... read more
I'm still waiting to have missing parts replaced.
Business response:
Hello Reviewer2976252852, We’re sorry for any inconvenience you encountered while trying to resolve your issue. SquareTrade does our best to make the claims process as seamless as possible. We strive to eliminate any issues that could delay the process before they affect our customers. We apologize that this has not been your experience, and we would like to see how we can further assist you. One of our specialists has contacted you to discuss this and ensure that the appropriate support is provided to resolve your issue. Th... read more
I was given 3 choices and none are the same quality as the one I purchased. And now the one we accepted as an exchange is not holding a charge. I'm not even sure how to go about exchanging the replacement now!
I submitted my invoice/bill for the full Amount and there was a deposit on $50 on the bill. I was reimbursed the amount minus the $50 which is part of the total amount. I called and I still have t heard from anyone from Allstate protection plan.
Business response:
Hello Reviewer522063133, We’re sorry to hear about your recent experience with your claim. SquareTrade strives to provide efficient and effective resolutions to ensure a hassle-free claim experience for our customers. Our local repair option offers a convenient way to find nearby repair shops for quick service. We aim to process payments promptly upon receipt of the necessary repair documentation. We regret that this did not happen in your situation. In this instance, we were pleased to speak with you and offer further suppo... read more
Laptop screen cracked with laptop sent for repair. Laptop came back but screen wouldn't turn off. At this point, SquareTtade should have reimbursed for full cost, instead of having to provide repair receipt.
I was not sure that the samsung tv would last being that it was a cheaper model! So i purchased the allstate 3 year protection plan just in case! within 2 years tv had a black line in it. So i filled out some stuff online for allstate and called sent pictures and from there they give u an option to pick what kind of tv replacement u may want to have. pretty simple, but unfortunate that i cant add a extended warranty with it..
I had to talk to two associates in order to get my issue resolved and Allstate hasn’t sent my refund check still and they emailed me they would last week.
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,119 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.