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Allstate Protection Plans / SquareTrade
About this business
It was horrible. Off shore tech and service makes for impotent responses regarding TV warranty issues. Your system is a problem and speaking to someone in Pakistan is also!
Business response:
Hello FineOstrich-24601, We apologize for any frustrations caused surrounding your Television claim. SquareTrade does our best to provide expeditious and hassle-free service to our customers since our goal is to provide a smooth claim experience and eliminate any issues that can cause a delay. We want to ensure that you have the support you need during the claim process via phone or our chat feature. We are very sorry this has not been your experience. At this time, one of our specialists has contacted you to address this ma... read more
Had a 70" TV that had white lines down the side and covered the picture. Luckily, I had purchased the Protection Plan for 4 years from Walmart at the time of my purchase. Two years later, TV messed up with the lines on the screen. I reported it to Allstate (SquareTrade) and sent pictures, etc and they sent me a replacement TV. Unfortuneately, the replacement TV was NOT the same brand, but okay. Upon delivery of the Replacement TV, the box had been damaged and didn't know it until the TV was set-up and turned on = Replacement... read more
Read your reviews I have reviewed
Called to report breakage. We sent in the receipt for the glasses. You did a Sam's credit for the cost of the glasses.
You person on the other end did nothing to help me, kept asking questions that where ready available on file, this person needs much more training on how to interact with a customer.
Business response:
Hello SillyOx-16796, We apologize for any dissatisfaction with your recent experience with us. SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause a delay since we strive to provide an expeditious and hassle-free service. We give our specialists extensive training and coaching to ensure we provide courteous and knowledgeable claim assistance. We are sorry to hear this was not your experience. We contacted you to address this matter and provide additional support. Thank you, ... read more
They outright refused service before and then when I finally got them to let me send in my item for repair they returned it in a worse condition and wanted me to send it back again for another "repair". Meanwhile I'm paying for gas, packaging etc on top of the cost of the plan which they barely even let me use. Again I PAID FOR THE SERVICE AND THEY REFUSED TO LET ME USE IT.
Business response:
Hello MushyBass-57490, We apologize for any dissatisfaction caused surrounding the product that you mailed for repairs. SquareTrade uses certified technicians to complete all repairs, and we perform extensive diagnostic tests to confirm functionality before returning the equipment to the customer. We offer a service guarantee of the work done for a period of time after the mail-in repair for any failures once the claim is completed. We are sorry the issue with your device is still not fully resolved. In this case, we were ha... read more
I was told that my vacuum was non-repairable and that they would be sending me a gift card within 7 to 10 days. It’s been two weeks I haven’t received payment and I’ve been without a vacuum for a month.
Business response:
Hello GentleLeopard-96214, We apologize for any inconvenience or frustration you faced during your recent claim. SquareTrade does our best to provide our consumers with efficient and effective resolutions since we aim to eliminate any issues that can cause a delay. Our gift cards are processed electronically within one business day to ensure the consumer receives their payment quickly. We apologize that this did not occur in this case. We are sorry that this has not been your experience, and we would like to see how we can f... read more
This was the worst experience ever. I am not sure if I want to protect anything else.
Business response:
Hello CourageousJackal-80773, We apologize for any frustration surrounding your claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any issues that can delay the process before it affects our customers. We also want to ensure that our customers have the support they need during the claim process via phone or our chat feature. We are sorry that this has not been your experience, and we would like to see how we can further assist you. At this time, one of our specialist... read more
Initially I called to file a claim and was given an unsatisfactory solution. I was told to take my large outdoor griddle to a service center for repair. The griddle is large and heavy, I do not have a way to transport it. The service agent was not able to help me. I was told to call back because his computer was down. I called back in an hour and i got the same agent but he still had to go thru the same spiel before he said that his computer was still down and to call back. We played this game a couple of time until I finall... read more
Business response:
Hello FoolishSeahorse-80958, We apologize for any delays you have experienced with your claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any issues that can delay the process before it affects our customers. We are sorry that this has not been your experience, and we would like to see how we can further assist you. We understand the frustration that can come from this. However, we were happy to speak with you and provide additional support regarding your claim. We ... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,002 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.