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Allstate Protection Plans / SquareTrade
About this business
This company is dedicated to not providing good consumer service. It's like you don't want to keep your end of the deal, just the $$
Business response:
Hello ThoughtfulAngelfish-17848, We apologize for any dissatisfaction with your recent experience with us. SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause a delay since we strive to provide an expeditious and hassle-free service. We give our specialists extensive training and coaching to ensure we provide courteous and knowledgeable claim assistance. We are sorry to hear this was not your experience. We reached out to you to address this matter and to provide additional ... read more
Why pay for a warranty that doesn’t actually take care of the issue in a timely manner, but rather draw out the process to avoid fixing the problem. Extremely frustrating!
Business response:
Hellojovanakormanec, We apologize for any frustration caused by your recent claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any issues that can delay the process before it affects our customers. We are sorry that this has not been your experience, and we would like to see how we can further assist you. Wereached out to you to address this matter and to provide additional support. Thank you, LS.
I made 40 attempts to take the pictures of my phone to register. I had already canceled my existing plan because as soon as I bought it I thought I was covered but it turns out I needed to submit photos and I could not so I called in to find out the next step and the guy on the phone told me that I was already covered by the insurance. Don't worry about it about a week later. I get an email saying that my protection plan is canceled and they're refunding my money. So then I get a phone call rtelling go ahead and submit again... read more
Not like trying to find reasons to deny my claim.
First of all, the people over the phone are very nice to work with. However, I was very surprised my claim was denied because it was related to weather. My canopy cover developed multiple rips and I reported that it happened from wind. Since this is an outside product, I was very surprised the insurance did not cover weather related issues. I did not say it was during a hurricane or tornado but just during a day when it was very windy.
Business response:
Hello macjewel, We are very sorry to hear that you are unhappy with your recent claim experience. SquareTrade does our best to provide expeditious and hassle-free service to all customers. We also do our best to ensure our specialists are providing accurate and friendly service. Per our terms and conditions, weather damage is not covered. We apologize for any frustration caused by this. We understand the frustration that can come from this. However, we were happy to speak with you and provide additional support regarding you... read more
Because I had a tablet that I couldn't get my money back off of it .it's wasn't on file after I got my gift card now I can't get my money back
I filed a claim for my blue gateway laptop as it started warping severely and sent picture of reciept they said they would send another laptop similar to mine in 2 to 3 days and it has been three weeks and no computer
Business response:
Hello dannyloughry, We are very sorry for any inconvenience you experienced with your recent claim on your laptop. SquareTrade does our best to provide expeditious and hassle-free service since our goal is to provide a smooth claim experience and eliminate any issues that can cause a delay. Regarding this, the claim can not proceed further since it was under the incorrect warranty. We are sorry for any confusion this may have caused. In this case, we were happy to speak with you and provide additional support regarding your ... read more
My claim was approved almost 3 weeks ago. I was told I would receive my gift card in 1 business day. It's been almost 3 weeks.
Business response:
Hello GentleSalmon-14390, We apologize for any dissatisfaction with your recent experience with us. SquareTrade does our best to provide our customers with efficient and effective resolutions since our goal is to eliminate any issues that can cause a delay. Our gift cards are processed electronically within one business day to ensure customers receive payment quickly. We are sorry that this didn't happen in this case. We were happy to speak with you and provide additional support regarding your claim. We hope to provide a be... read more
Es la segunda vez que mando mi reloj y no lo reparan espero en esta ocasión si lo hagan para cambiar de opinión y de reseña..! Gracias
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,002 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.