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Allstate Protection Plans / SquareTrade
About this business
Told my gift card was set to my email . Did not receive it . Tried customer service . They said I had the wrong company . I used the number in my warranty for Allstate .i waited 30 minutes to explained my situation . They couldn’t help me either . Email company waited for reply
Business response:
Hello rjddlv, We apologize for any frustration or delay you experienced during your claim process. SquareTrade strives to offer flexible and suitable resolution options that meet our customers’ needs. Our goal is to act swiftly and efficiently in carrying out claim resolutions. In any case involving reimbursement, we find that issuing the payment via an electronic gift card reduces the time a customer has to wait for their funds. While many customers prefer this option due to the quick turnaround, others may not, as was the ... read more
it has been 2 weeks and still have not received my check. a digital gift card would of been a much better option
Business response:
Hello Reviewer755426457, We apologize for any frustration or delay you experienced during your claim process. SquareTrade strives to provide our customers with efficient and effective resolutions, as we aim to make the claims experience as hassle-free as possible. If a customer does not receive their payment, our goal is to address the issue promptly to avoid further delays. We apologize that this was not the case with your claim. We understand the frustration that can arise from this. However, we were pleased to speak with ... read more
Typo in check for $2.6 instead of 2k
Business response:
Hello Reviewer2947026711, We are sorry to hear you are dissatisfied with your recent experience. SquareTrade strives to provide our customers with efficient and effective resolutions, as we aim to make the claims experience as hassle-free as possible. If a customer receive an incorrect payment amount, our goal is to address the issue promptly and resolve the issue. In this instance, we were pleased to speak with you and offer further support regarding your claim. We aim to enhance your experience in the future. Thank you, AA
I was able to file a claim on my ice maker but it's been over a month and still no answer or a new ice maker. The email I received, said a replacement would ship soon, well it's been over a month and still nothing.
I’ve been trying to get this chair fixed for over two months. I can’t get any help. They were to order parts a month ago almost and is still not fixed. What am I supposed to do now? I need this chair.
Business response:
Hello Reviewer1135712208, We apologize for any frustration or delay you experienced during your claim process. SquareTrade does its best to make the claim process as smooth as possible by obtaining detailed information related to your item. To achieve this, SquareTrade may request details such as photos or videos to help isolate the defect being reported with the unit in question. This essential information allows SquareTrade to minimize the need for multiple repair visits, as the goal is to complete service in a timely mann... read more
Because yall are giving me the runaround about my reimbursement check
Business response:
Hello Reviewer873799975, We are sorry to hear you are dissatisfied with your recent experience. SquareTrade does its best to make the claim process as smooth as possible by obtaining detailed information related to your item. To achieve this, SquareTrade may request details such as photos or videos to help isolate the defect being reported with the unit in question. This essential information allows SquareTrade to determine the best possible resolution, as the goal is to complete the claim in a timely manner. We apologize fo... read more
Horrible experience all together
Business response:
Hello Reviewer3067937250, We are sorry to hear you are dissatisfied with your recent experience. SquareTrade strives to provide our customers with efficient and effective resolutions, as we aim to make the claims experience as hassle-free as possible. If a customer does not receive their payment, our goal is to address the issue promptly to avoid further delays. We apologize that this was not the case with your claim. At this moment, one of our specialists has contacted you to discuss this matter and offer further support. T... read more
When its a small claim, is all good but when my son's phone broke it was a hustle to get a replacement.
Business response:
Hello Reviewer4178539270, We’re sorry to hear about your recent experience with your claim. SquareTrade offers various resolution options to ensure we meet our customers' service needs. Our goal is to provide coverage for our customers throughout the duration of the protection plan. Our resolution options depend on several factors, including the type of item, the specific issue, and the item’s price. All these variables are considered when determining the most suitable solution for our customers. We apologize for your dissat... read more
It took 3 tries to fix the laptop. We were defeated. Allstate got me a refund for the purchase.
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,119 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.