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Allstate Protection Plans / SquareTrade
About this business
Agent was rude and unwilling to cooperate
I contacted Allstate Protection Plans for a PurSteam Iron that I purchased last November of 2022 and they told me my iron was still under warranty so I should contact the manufacturer. I contacted the manufacturer on August 14, but never got a reply from them. I contacted them again a few days later and again no reply. I contacted the manufacturer a third time on 8/28/23 and still no reply. I also tried calling the vendor with the phone number I had on my brochure that I got with my iron and got a message that says customer ... read more
Sent photos of camaged chair, Received form, the confirmation, then check for complete purchase amount for defective furniture from Wayfair.
The first person said that I would be reimbursed up to the full amount of the total cost of my old TV and I wasn't just because I chose a better one with better features. It should not work that way and I was ripped off with this plan. I am so disappointed that Allstate has anything to do with it. I didn't even have my other TV that long and should have been reimbursed the entire amount no matter what TV I purchased. I'm on limited income and wanting special treatment, but there are other families that struggle just as much ... read more
I had to reach out several times for the same problem. Agents sometimes seemed agitated and were unhelpful. When my package was stolen they treated me like it was my fault. I was very disappointed because I am a long time customer and have never had this issue until recently.
Business response:
Hello GloriousGazelle-91483, We are very sorry you are unhappy with your recent claim experience. We understand you had a negative experience with our support personnel. We greatly apologize to hear of this and take great concern to address it. SquareTrade constantly monitors our employees for quality, and several departments are responsible for maintaining excellent standards. Though we cannot fulfill every customer request, we should always be professional and courteous in our customer interactions. We understand the frust... read more
Increases premium like hell. I feel like crying. And never passes claims. Allstate is not the best as what they claim.
Business response:
Hello JollySquid-68273, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any problems that can cause a delay before it affects our customers. If any issues arise, our goal is to provide the support you need to complete the process. We are sorry that this has not been your experience, and we would like to see how we can further assist you. We reached out to you to address this matter and to provide ... read more
I GOT MY PERTECTION MONEY AND IT'S REALLY SO COOL TO BE WITH A COMPANY WHOM HAVE YOUR BACK IN GETTING PAID BACK IF YOUR PRODUCT TEND TO JUST DON'T WORK ANYMORE FOR YOU. SO IF YOU HAVE A PROBLEM THIS COMPANY WILL BACK YOU UP. JUST MAKE SURE YOU PDF ALL YOUR COPIES OF YOUR SALE RECEIPTS AND UPLOAD THEN.
I’m always trying to be cautious and insure any big items I purchase but when items aren’t covered due to natural disasters beyond my control it’s a waste of money. I’ve waste much money with insurance period.
I haven't gotten my money?
Business response:
Hello PreciousAngelfish-95443, We apologize for any delays you have experienced with your claim. SquareTrade does our best to provide our customers with efficient and effective resolutions since our goal is to eliminate any issues that can cause a delay. If customers have any issue with receiving their payment, our goal is to correct it before it causes further delays. We reached out to you to address this matter and to provide additional support. Thank you, LS.
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,002 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.