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Allstate Protection Plans / SquareTrade
About this business
Tried calling and was told to make an account. The password never worke. I eveñ ask for a supervisor who couldn't hear me. Send me to Apple support. I was on Cricket. Finally I called NFM the company were I bought the warranty to Get help one person listen to me and made a settlement. It took two weeks.
Business response:
Hello FoolishPorcupine-86730, We apologize for any inconvenience or frustration you faced during your recent claim. SquareTrade does our best to provide expeditious and hassle-free service to our customers since our goal is to provide a smooth claim experience and eliminate any issues that can cause a delay. We want to ensure that you have the support you need during the claim process, either via phone or our chat feature. We are very sorry this has not been your experience. In this case, we were happy to speak with you and ... read more
Customer service was wonderful the only issue is that I haven't received my check.
Business response:
Hello BraveHornet-15930, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade does our best to eliminate any roadblocks that might affect customers. We send checks via USPS First- Class mail. It can take up to six business days for customers to receive their checks. We were happy to speak with you and provide additional support regarding your claim. Thank you, LS.
SCAM ALERT | ZERO STARS- I had items approved for claims, they even had me take a lesser amount that the item is worth for a supposed fast claim. You get an email like so: "Your Allstate Protection Plans claim has been approved for Fast Cash. We are processing your payment and you'll receive an email shortly once the payment has been confirmed. Your eGift Card will be sent to the below email address : (removed for this post) As a reminder, there is no need to send your damaged item to us. Please note that this payment comple... read more
Business response:
Hello Jason, We apologize for any dissatisfaction with your recent experience with us. SquareTrade does our best to provide our customers with efficient and effective resolutions since we strive to make the claim experience as hassle-free as possible. Once the required documentation is submitted, we aim to process the claim as quickly as possible. We are sorry this was not the case with your claim. At this time, one of our specialists has reached out to you to discuss this and ensure the proper support is provided to resolve... read more
My computer died so I sent it to the them and they said they can’t fix it so they sent me the check
I had to make 10 phone calls into AllState for my issue to be resolved. I made a purchase and was trying to get a refund of money. Instead of getting my money back I received an egift card to be used at Walmart.
Had to google for a contact #. Claim resolution check over 1 week late.
Business response:
Hello younganj, We apologize for any dissatisfaction with your recent experience with us. SquareTrade does our best to eliminate any roadblocks that might affect our customers. We send checks via USPS First- Class mail. It can take up to six business days for customers to receive their checks. Although the process is usually quick, we might experience some delays. We are sorry this has been your experience. We reached out to you to address this matter and to provide additional support. Thank you, LS.
I was unable to get my item repaired or replaced. They state contact the manufacturer. It has been two weeks and they haven’t responded and aren’t able to assist.
Business response:
Hello davis5101, We are very sorry you are unhappy with your recent claim experience. SquareTrade protection plans are extended warranties designed to provide peace of mind by protecting against mechanical and electrical failures when the manufacturer's warranty has expired or the manufacturer cannot assist during their warranty period. In the event the manufacturer does not provide service, SquareTrade can reevaluate the case to see how we can take care of the customer's issue. At this time, one of our specialists has reach... read more
Warranty claim took long time to process and very confuse. I request a replacement, and receive a cheaper junk even not in the same category. I have a 2800W Electric Meat Grinder received replacement a 300W Meat Blender . it was terrible !
Business response:
Hello GoodNewt-88617, We apologize for any frustration surrounding your claim. SquareTrade always does our best to offer repair and replacement resolutions as our priority, and reimbursement is typically an option reserved for atypical situations. We have designed SquareTrade protection plans to cover our customers up to the amount spent on the item. The availability of the resolutions is based on several factors, such as the repair cost, the purchase amount of the device, whether we can source a comparable replacement item ... read more
Me dijeron que mi tv le salieron rayas por qué según ellos cuatro días antes de que se dañará hubo un apagon
Business response:
Hola JollyBuffalo-35259, Nos disculpamos de antemano por los inconvenientes con su experiencia reciente con nosotros. El objetivo de SquareTrade es proporcionar soluciones precisas y efectivas para los problemas de nuestros clientes con sus artículos. Para hacerlo, podemos solicitar fotos o información adicional para determinar el mejor curso de acción para cada reclamo. En este caso, las informaciones proporcionadas confirmaron que el televisor se encontraba conectado y colgado directamente en la pared y por una falla eléct... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,002 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.