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Allstate Protection Plans / SquareTrade
About this business
I sent them all that they requested, including pictures of the damage item and receipt. Nothing was resolved.
I'm still waiting for a second gift card and these claims are from last year. It has taken this long and multiple times of me contacting you to get this straightened out. It's ridiculous!
Business response:
Hello MaryMartel, We are very sorry to hear that you are unhappy with your recent claim experience. SquareTrade does our best to provide our consumers with efficient and effective resolutions since our goal is to eliminate any issues that can cause a delay. Our gift cards are processed electronically within one business day to ensure the consumer receives payment quickly. If any issues arise, we aim to ensure consumers have the support they need to resolve them. At this time, we have reached out to you to address this matter... read more
the customer service over the phone was good. But the results are terrible. I'm going into about 7 weeks waiting for a Television problem issue to be resolved. That should have taken only a few days no more than a week. I don't want to go through all the details. But I called to file a claim due to my tv braking down. The end result they are supposed to send me a check that I'm still waiting for. Very disappointing
If I could give them a negative 10 I would. The customer service completely ridiculous.
It was not a good experience. Allstate deferred me to Roku and gave me a phone number which defaulted to a corporate number which no one ever answered. I had to call Sam's to escalate the situation.
Business response:
Hello charlenecloud, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade protection plans are extended warranties designed to provide peace of mind by protecting against mechanical and electrical failures when the manufacturer's warranty has expired or the manufacturer cannot assist during their warranty period. In the event the manufacturer does not provide service, SquareTrade can reevaluate the case to see how we can take care of the consumer's issue. At this time, one of our specialists... read more
They cannot find where I bought a lawn mower but they can see that I have a warranty on it and can't get my money back because the lawn mower is broken
Business response:
Hello GentleBobcat-76455, We apologize for any frustration surrounding your claim. SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause a delay since we strive to provide an expeditious and hassle-free service, especially when our online portal is utilized. However, there are necessary actions customers must take to help us move their claims forward, such as submitting a proof of purchase. We require receipts to verify essential details that affect the protection plan, such a... read more
i purchased a corded hand vac on 11/22/22 during the BLACK FRIDAY SALEs and i purchased a 2 year protection plan coverage began 11/22/22 and coverage ends 11/22/24.. In less than 6 months it stopped working when i filed my protection plan claim it was denied and i was told to contact the manufacturer for help based on the manufacturer's warrantys. but i paid for a 2 year warranty but i got only 1 year of coverage
Business response:
Hello ClearBoa-43471, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade protection plans are extended warranties designed to provide peace of mind by protecting against mechanical and electrical failures when the manufacturer's warranty has expired or the manufacturer cannot assist during their warranty period. In the event the manufacturer does not provide service, SquareTrade can reevaluate the case to see how we can take care of the consumer's issue. At this time, one of our specialist... read more
After a two week wait to get a repair person out, we find he had to order new parts. Now we receive a message as they are awaiting approval from the warranty vendor before proceeding. No ETA. So, we are working toward having our appliance down for a month. Thisis not what I consider WARRENTY SERVICE-a warning to those who think the Allstate service will fix you purchase on a timely basis. So far not the case.
Business response:
Hello FrankFugiel, We apologize for any delays you have experienced with your claim. SquareTrade strives to provide a smooth claim experience for our customers. Our goal is to make the process as seamless and efficient as possible. We understand your time is valuable; therefore, we attempt to account for any possible delays and eliminate them. Should a delay occur, we do our best to provide timely updates and communication to our customers. We partner with certified repair companies that are held to these standards for our i... read more
Called to report a non-functioning PC and within 10 minutes was issued payment for 90% of the purchase price.
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,002 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.