This profile has been claimed by the business owner or representative.
Allstate Protection Plans / SquareTrade
About this business
I sent in a laptop for repair. For whatever reason instead of repairing it they sent me a virtual card for replacement. I ended up paying another $116.?? For another laptop. Prices are up now. Downside is if you have to pay $50+ for a warranty then over $116 for the difference you just as well pay cash and be done with it! They sent me a virtual card for Walmart instead of giving me my money back to go where I want to buy one. I didn't like that at all! In all Allstate was fine but it won't happen again! They basically force... read more
My experience was great every question I asked was answer and the customer service person was patient and understanding
Business response:
Hello ewer3531360823, Thank you for your feedback. SquareTrade does its best to provide a smooth claims experience and eliminate any issues that may cause delays, as we strive to offer expedient and hassle-free service. We give our specialists extensive training and coaching to ensure they provide courteous and knowledgeable claims assistance. We appreciate your time in reviewing us, and we look forward to providing a better experience in the future. Thank you, HG
I responded to the email about ordering an replacement and I don't know if it was ordered? No reply back on status. No customer service phone number to call. I have to email and wait for an answer. When I talk to someone in the chat, I'm told to send an email. Then when they call, I'm told to send an email to request a tracking number. No one works nowadays.
Business response:
Hello Aishaairfryer, We’re sorry for any inconvenience you encountered while trying to resolve your issue. SquareTrade does our best to make the claims process as seamless as possible. We strive to eliminate any issues that could delay the process before they affect our customers. We apologize that this has not been your experience, and we would like to see how we can further assist you. In this instance, we were pleased to speak with you and offer further support regarding your claim. We aim to enhance your experience in th... read more
This plan was purchased even though the buyer should have known it was not a good value. We refrained from making a claim early and made spot cleanings as needed. Over time the spot cleaning was not sufficient and we decided to pursue a deeper cleaning. The claim process wasn’t very clear. And the response was just as lacking as I had expected.
Business response:
Hello Reviewer967449437, We apologize for any dissatisfaction with your recent experience with us. SquareTrade strives to provide our customers with efficient and effective resolutions to make the claims experience as hassle-free as possible. Our stain kit resolution helps customers remove the stains quick and easy, eliminating the need to send the item out for wash. If a customer encounters any difficulties with this resolution, SquareTrade can reevaluate the situation and offer additional assistance. At this moment, one of... read more
I didn't enjoy my experience, I was referred to the iPhone company. I have the iPhone XR and it gets really overheated. My fingers feel tingly and it's like they are being burned from the inside out. Of course Allstate wouldn't settle this so I had to contact Apple and they suggest it's the battery. I just got this phone in December of 24 and now it already needs a battery. My phone was a refurb, I will never buy another phone from Walmart or anyone else unless it's the Apple people. The battery was probably already bad when... read more
I still haven’t gotten my reimbursement gift card
Business response:
Hello Reviewer1135828264, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade does our best to provide our customers with efficient and effective resolutions since our goal is to eliminate any issues that can cause a delay. Our gift cards are processed electronically within one business day in order to ensure customers receive their payment quickly. We apologize that this did not occur in this case. We understand there was a miscommunication regarding the expectations for your claim and we ... read more
I bought this Island Grill last year at a great price $999. I'm glad I bought the extended warranty but I was not happy with the solution for me to be reimburse, when the same grill cost now from $2399 - -$2999 and I think it should be replaced instead. The grill was worked phenomenal until now.
After the claim was submitted, I discovered that my range had an odd requirement for it to actually work. After informing the manufacturer of the fact I didn’t need it repaired, I logged into my account @ Allstate and discovered that the claim had already been closed. Even though that’s what had intended to do, don’t know why they had already closed it, without any communication to me regarding it.
I was given and appointments by All State. Which does not coincide with your vendors. Which conveniently pushes your appointments. Beyond 5 day mark for repairs. Not surprising. Standard with all companies. Surely this is just a one off issue.
Business response:
Hello Reviewer2984973297, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade strives to provide a smooth claim experience for our customers. Our goal is to make the process as seamless and efficient as possible. We understand your time is valuable therefore we attempt to account for any possible delays in the process and eliminate them. Should a delay occur, we do our best to provide timely updates and communication to our customers. For our in-home repairs, we partner with certified repai... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,119 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.