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Allstate Protection Plans / SquareTrade
About this business
We sent several emails and never heard anything back. The remote to my son’s bed broke and Walmart wanted us to tear the bed down and send everything back. Well if we do my son will have no bed. We just need another remote.
Business response:
Hello Reviewer3675031793, We apologize for any frustration surrounding your claim. SquareTrade offers a variety of resolution options for our customers to ensure we meet their service needs. Our goal is to provide our customers with coverage throughout the life of the protection plan. Our resolution options are based on several factors, such as the type of item, the issue at hand and the item’s price. All these variables are taken into consideration when determining the most appropriate solution for our customers. We are sor... read more
Navigating thru allstate, then navigating thru squaretrade. None of the offered sellers have my products. Now I have to start a new process to see what to do next
Time involved took to long.
It took filing claims 4 times before they helped. I still haven’t received the promised payment. My recliner hasn’t worked for over a year. I’m 70 years old and I need a chair that works!
Business response:
Hello aaa54brat, We apologize for any delays you have experienced with your claim. SquareTrade does our best to provide our customers with efficient and effective resolutions since we strive to make the claim experience as hassle-free as possible. We also do our best to ensure our specialists are providing accurate and friendly service. In the event the payment is not received within the timeframe provided, our goal is to correct the issue before it causes any further delays. We understand the frustration that can come from ... read more
I was told I was Approved for a replacement and I would here back from you in 1 business day and several days have passed and this is the only email I’ve received from you
Business response:
Hello Reviewer1412687435, We apologize for any dissatisfaction with your recent experience with us. SquareTrade strives to offer our customers resolutions that are both quick and convenient. When it comes to replacement claims, we aim to provide you with a product that is comparable and has the same features as your original item. Sometimes, delays may occur if the item is not readily available in our inventory, as we would need to source the replacement externally. We apologize for the lack of a timely resolution and unders... read more
Parts delivered to repair refrigerator. FIF Service texted to change appointment from Friday to Saturday to install the parts. They never showed up or called. George Cerutti claim no. 083873644137
Business response:
Hello Reviewer875949169, We apologize for any delays you have experienced with your claim. SquareTrade strives to provide a smooth claim experience for our customers. Our goal is to make the process as seamless and efficient as possible. We understand your time is valuable therefore we attempt to account for any possible delays in the process and eliminate them. Should a delay occur, we do our best to provide timely updates and communication to our customers. For our in-home repairs, we partner with certified repair companie... read more
Taking way too long. Still not fixed.
Business response:
Hello Reviewer813575050, We’re sorry to hear about your recent experience with your claim. SquareTrade offers various resolution options to ensure we meet our customers' service needs. Our goal is to provide coverage for our customers throughout the duration of the protection plan. Our resolution options depend on several factors, including the type of item, the specific issue, and the item’s price. All these variables are considered when determining the most suitable solution for our customers. We apologize for your dissati... read more
1. Initial steps to determine the TV was defective took about one hour. Lost my programming as process required a reset to manufacturer setting, then had to reprogram TV to my setting. 2. New TV arrived defective. Required two adults to set-up the heavy TV, then found that the TV was defective. Determined after speaking to name-brand technician. Required 2 hours of time. 3. Now, again, waiting for response from Allstate Protection personnel for next step. Will be satisfied when my purchase price monies returned.
Hard to make claims,,they never pay out what they say they will if at all.
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,119 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.