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Allstate Protection Plans / SquareTrade
About this business
I still have yet to receive my refund.
Business response:
Hello EagerHawk-88403, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade does our best to provide our customers with efficient and effective resolutions since our goal is to eliminate any issues that can cause a delay. Our gift cards are processed electronically within one business day in order to ensure the customer receives their payment quickly. We apologize that this did not occur in this case. We understand the frustration that can come from this. However, we were happy to speak with... read more
easy to get the claim process started and get someone on the phone. we were told it takes 2-5 days to fix unless a part is needed. there has been no communication with updates. we keep calling and are told the same thing - we need a part. they told us the part was coming on a specific date, it didn't. they cannot tell us when it will be fixed. they told us they can get us an update in 1-2 days. it has been 3 weeks and we have no idea when we are getting the laptop back. very frustrated and very disappointed
Business response:
Hello HelpfulMockingbird-32102, We apologize for any delays you have experienced with your claim. SquareTrade does our best to make the claim process as hassle-free as possible. For Mail-In repairs, we guarantee a 5 business day repair from the day your device is received. Although the process is usually quick, we might experience some delays when crucial parts need to be ordered. If this occurs, our goal is to ensure our specialists can give you the necessary support and the most accurate claim assistance. We apologize that... read more
I have tried to get ahold of Walmart about the issues I had, they sent me an email saying that it was redirected to the new email address, Never got an answer,sent another email, still never got an answer. I didn't even get the full amount of what I paid for the product minus the protection plan obviously. So I didn't get what I paid for the product back and of course it went up in price. I'm kind of upset about that.
Business response:
Helloheatherbischoff, We apologize for any dissatisfaction with your recent experience with us. SquareTrade offers a variety of resolution options for our customers to ensure we meet their service needs. Our goal is to provide our customers with coverage throughout the life of the protection plan. Our resolution options are based on several factors, such as the type of item, the issue at hand, and the item’s price. All these variables are considered when determining the most appropriate solution for our customers. We are sor... read more
My drone was crushed and they insured me for drops and brokage but couldn't help me out with anything
Business response:
Hello LivelyWombat-68322, We're sorry for any dissatisfaction with your recent experience with us. SquareTrade offers a variety of resolution options for our customers to ensure we meet their service needs. Our goal is to provide our customers with coverage throughout the life of the protection plan. Our resolution options are based on several factors, such as the type of item, the issue at hand, and the item's price. All these variables are considered when determining the most appropriate solution for our customers. We are ... read more
Sent my Xbox Elite Series 2 controller in for repair. They fixed what was wrong, but when it came back it has something rattling around and right trigger sticks. Now my controller is out of warranty.
Business response:
Hello Mike Treft, We apologize for any frustration surrounding your claim. SquareTrade uses certified technicians to complete all repairs, and we perform extensive diagnostic tests to confirm functionality before returning the equipment to the customer. Our goal is to ensure the item arrives from our facility in great condition since we do our best to avoid any additional issues that could affect our customers. We are sorry this did not occur in your case. At this time, one of our specialists has reached out to you to provid... read more
I was happy when they were sending a repair person out but I had to repeat the same steps with 3 different people before that . Once the repair person came the TV could not be fixed. Allstate was quick to offer me a New solution unfortunately, it was definitely superior to the TV I had. I sent them the info and they are supposed to be getting back to me with hopefully a better solution. Meanwhile that was two days ago and I am now over a week without a TV or resolution
Business response:
Hello DistinctNighthawk-67204, We apologize for any frustration caused by your recent claim. SquareTrade does our best to provide expeditious and hassle-free service to all customers. We also do our best to ensure our specialists provide accurate and friendly service. For TV claims, replacement options are provided through a live link, and our customers have the flexibility to select. If the customer is unsatisfied with the options available, SquareTrade can reevaluate the case and provide additional assistance. We apologize... read more
Opened a claim, and provided requested information and had to follow with additional information. Claim is still not settled and this process is taking longer than expected.
Business response:
Hello tonyclay-77998, We apologize for any delays you have experienced with your claim. SquareTrade does our best to provide expeditious and hassle-free service to all consumers. We also do our best to ensure our specialists are providing accurate and friendly service. For TV claims, there are many teams that work together in order to provide a resolution. However, the process starts with an evaluation of the issue with one of our technical experts, which takes place over the phone. While issues or delays may occur during th... read more
I spoke with 3 different Walmart employees and they didn't know how to answer any of my questions regarding my warranty.
I filled out the form telling them what was wrong. I had to ship the vacuum to them at my expense, which was alright. There were no instructions stating to just send the broken item and not the attachments so I of course sent the hose with it. They repaired it fast enough and returned it to me without the hose. I asked them where my hose was and they said i should not have send it. I stated it did not state that on the return form. They supposedly looked for it and could not find it. Didn't know what happened to it. Said I h... read more
Business response:
Hello PatriciaVanburen, We are very sorry for any frustration surrounding your claim. SquareTrade does our best to provide expeditious and hassle-free service to our customers. We also do our best to provide updates on every step to ensure a positive customer experience. We guarantee a 2-5 business day repair for Mail-In repairs from the day your device is received. This resolution allows the customer to fix their item without taking extra steps. However, if the customer needs help following through with this resolution, Squ... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,002 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.