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Allstate Protection Plans / SquareTrade
About this business
It's been a week and I was told the parts for the TV would be here within 2 to 5 days. They haven't arrived. Then I was provided an email to schedule an in-home repair. The link in the email doesn't work and I am unable to schedule a repair. I've had to call Allstate and speak directly with a representative who can't give me a direct answer and who cannot help scheduling the repair.
Business response:
Hello Reviewer2569986348, We apologize for any delays you have experienced with your claim. SquareTrade does our best to provide expeditious and hassle-free service to all customers. We also do our best to ensure our specialists are providing accurate and friendly service. For TV claims, there are many teams that work together in order to provide a resolution. However, the process starts with an evaluation of the issue with one of our technical experts that takes place over the phone. Once the issue is determined, the availa... read more
My part is not arrived yet
Business response:
Hello Reviewer3941145347, We are sorry to hear that you had difficulty getting an update on the status of your claim. SquareTrade does our best to make the claim process as smooth as possible by obtaining detailed information pertaining to your item. To do this, SquareTrade may request details such as photos or videos to assist in isolating the defect being reported with the unit in question. This crucial information allows SquareTrade to prevent the need for multiple repair visits, or order the correct parts in the first at... read more
Just a frustrating process.
Business response:
Hello vig454, We apologize for any delays you have experienced with your claim. SquareTrade does our best to make the claim process as hassle-free as possible. For Mail-In repairs, we guarantee a 5 business day repair from the day your device is received. Although the process is usually quick, we might experience some delays when crucial parts need ordering. If this occurs, our goal is to ensure our specialists can give you the necessary support and the most accurate claim assistance. We apologize that this did not happen in... read more
Both the tablets that I got was paying and easy to break I would like one that will last
Business response:
;Hello kaitlyn, We apologize for any frustration surrounding your claim. SquareTrade does our best to provide our customers with resolutions that are both quick and convenient. When it comes to replacement claims, we aim to provide you with a product that is comparable and has the same features as your original item. In the event customer is not satisfied with the replacement received, SquareTrade can reevaluate the claim to see if further assistance can be provided. At this time, one of our specialists has reached out to yo... read more
Still waiting to get a response on my claim
Business response:
Hello Reviewer944248883, We apologize for any frustration surrounding your claim. SquareTrade does our best to provide our customers with efficient and effective resolutions since we want to make the claim experience as hassle-free as possible. Our local repair resolution allows the customer to locate a repair shop within their area for quick and easy service. Once the proper documentation from the repair is submitted, our goal is to process the payment as quickly as possible. At this time, we have reached out to you to prov... read more
I sent a new phone due to many problems. What I received was a refurbished phone because of this service!
Business response:
Hello Smitty53, We are sorry to hear you are dissatisfied with your recent experience. SquareTrade offers a variety of resolution options for our customers to ensure we meet their service needs. Our goal is to provide our customers with coverage throughout the life of the protection plan. Our resolution options are based on several factors, such as the type of item, the issue at hand and the item’s price. All these variables are taken into consideration when determining the most appropriate solution for our customers. We are... read more
Alternate guys asked me to call the manufacturer for the warranty claims if it is under 1 year of purchase despite of having a Allstate warranty protection purchased. The manufacturer avasto is not responding good i don’t no what to do
Business response:
Hello Reviewer2685897667, We apologize for any frustration surrounding your claim. SquareTrade protection plans are extended plans designed to provide peace of mind by protecting against mechanical and electrical failures when the manufacturer's warranty has expired, or the manufacturer cannot assist during their warranty period. In the event the manufacturer does not provide service, SquareTrade can reevaluate the case to see how we can take care of the customer's issue. At this time, we have reached out to you to provide a... read more
It’s extremely difficult to navigate the claim process. I would never get another warranty with Allstate again
first i purchase the plan and get charged twice for it and they deny it then after 20 days they cancel it without any reason and they list no phone number to call and the chat is a joke
Business response:
Hello PDMNDAVID, We apologize for any dissatisfaction with your recent experience with us. SquareTrade does our best to eliminate any issues that might affect our customers. If a plan is double-billed to a customer, we do our best to provide our customers with the necessary support and assistance to locate the account and process a cancellation where applicable. We are sorry for any inconvenience that you experienced due to this. We understand the frustration that can come from this. However, we were happy to speak with you ... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,119 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.