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Allstate Protection Plans / SquareTrade
About this business
This coverage was worthless for me because they required information I was not able to get from the manufacturer. They insisted there was a warranty when there was no warranty. Will not use Allstate again
Business response:
Hello Plwhitney, We apologize for any frustration caused by your recent claim. SquareTrade protection plans are extended warranties designed to provide peace of mind by protecting against mechanical and electrical failures when the manufacturer's warranty has expired or the manufacturer cannot assist during their warranty period. If the manufacturer does not provide service, SquareTrade can reevaluate the case to see how we can take care of the customer's issue. We understand the frustration that can come from this. However,... read more
Can’t get in touch with anyone. When you do you have to hold on phone for 45 min. Way to hard to talk to someone who speaks the same language and understands your problem.
Business response:
Hello genegano, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade does our best to provide expeditious and hassle-free service to our customers since our goal is to provide a smooth claim experience and eliminate any issues that can cause a delay. We want to ensure that you have the support you need during the claim process, either via phone or our chat feature. We are very sorry that this has not been your experience. At this time, we have reached out to you to address this matter and pr... read more
We purchased this plan so our TV would have extended coverage. At the time of purchase we were told it was a great service plan. Our TV has been well cared for and used very lightly but started having issues with shutting itself off and on by itself. We contacted the Square Trade and they are stating that the issue is "firmware" related and refuses to even have it looked at. My printout on what the plan covers and doesn't cover doesn't state that firmware is not covered. I mentioned this and they told me they would send me a... read more
Business response:
Hello FaithfulTortoise-91477, We are very sorry to hear that you are unhappy with your recent claim experience. SquareTrade does our best to provide expeditious and hassle-free service to our customers. We provide over-the-phone troubleshooting services to solve our customer's problems effectively. Not only does troubleshooting allow us to get an in-depth understanding of the issues plaguing the customer's device, but it can also lead to a simple on-the-spot fix that does not impact the customer's protection plan. There are ... read more
You have to jump through hoops to file a claim. Thought the customer representatives were very helpful the process was overwhelming!
Business response:
Hello SparklingTortoise-55594, We apologize for any dissatisfaction with your recent experience with us. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any problems that can cause a delay before it affects our customers. If any issues arise, our goal is to provide the support you need to complete the process. We are sorry that this has not been your experience, and we would like to see how we can further assist you. At this time, one of our specialists has reached out t... read more
Filed a claim 6 weeks ago. Was sent a cleaning kit, didn't work. Send more pictures, etc. Since then, no communication regarding my replacement rug.
Business response:
Hello OpenDragonfly-59290, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade offers a variety of resolution options for our customers to ensure we meet their service needs. Our goal is to provide our customers with coverage throughout the life of the protection plan. Our resolution options are based on several factors, such as the type of item, the issue at hand, and the item’s price. All these variables are taken into consideration when determining the most appropriate solution for our c... read more
Was told they repair or replace product. They wanted to refund price of item. Not acceptable. Don't waste your money
Business response:
Hello TiredMongoose-19435, We are very sorry to hear that you are unhappy with your recent claim experience. SquareTrade offers coverage for a wide variety of electrical and mechanical issues and, when the accidental plan is purchased, physical damage. However, our Terms & Conditions state that there is a limit of liability set for each plan, and the coverage amount is up to the item's purchase price. At this time, one of our specialists has reached out to you to provide additional assistance and support. Thank You SQ
I have bought and use SquareTrade/ Allstate for years for all of my needs. The service was so poor this time around that I have canceled all of my on going contracts and will NEVER use them again !!!!!!!
Business response:
Hello BraveDinosaur-50908, We apologize for any frustration caused by your recent claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any problems that can cause a delay before it affects our customers. If any issues arise, our goal is to provide the support you need to complete the process. We are sorry that this has not been your experience, and we would like to see how we can further assist you. Again, we truly apologize for any trouble you experienced during the c... read more
They had me sit on the phone for 45 min to try and resolve the issue. That didn't work so they did stuff on their end which didn't work either and then they wanted us to call roku so we did.. still not working so we started the whole process over, they decided it was a roku issue even after we told them all other 6 TV's in the house were working great! We finally had to talk with Supervisor and debate the whole thing again and finally was granted a replacement tv. We had to call another company which gave me a number to yet ... read more
Business response:
Hello AnxiousOrca-46410, We apologize for any frustration surrounding your TV claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any issues that can delay the process before it affects our customers. Our TV claim process ensures we provide the most appropriate resolution based on the situation. The process starts with an evaluation of the issue with one of our technical experts that takes place over the phone. This can help customers avoid a claim altogether or help ... read more
I was given a form to fill out for a paid claim then a email that reversed that claim. I was given the number to the manufacture and after several messages no one returned my calls and they never answer the phone. I am out of money and my claim is marked closed.
Business response:
Hello ZanyHorse-29851, We apologize for any dissatisfaction with your recent experience with us. SquareTrade protection plans are extended warranties designed to provide peace of mind by protecting against mechanical and electrical failures when the manufacturer's warranty has expired or the manufacturer cannot assist during their warranty period. If the manufacturer does not provide service, SquareTrade can reevaluate the case to see how we can take care of the customer's issue. We understand the frustration that can come f... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,001 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open tomorrow at 6:00 a.m.