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Allstate Protection Plans / SquareTrade
About this business
I was given no explanation as to why the accidental warranty was not offered to me. I spent $1500 on a T.V. atCostco and bought the only warranty offered to me ( standard ) only to find out my issue will not be covered. No point in buying warranties anymore.
Business response:
Hello ZanyOwl-26181, We are sorry to hear you are dissatisfied with your recent experience. SquareTrade offers two types of plans: Standard and Accidental. Our Standard plan covers mechanical and electrical malfunctions, while the Accidental plan includes accidental drops or liquid contact. In this case, the item was covered under our Standard Protection plan, which does not protect against physical damage. While SquareTrade does our best to assist all of our consumers, we can only approve claims within the specifications of... read more
It took so many contacts with Allstate to get my claim for a $20 TV antenna resolved. A prolonged, extremely painful experience. In the end, after first being told my claim was denied, and after I had to whine a little, magically my claim was approved. Hopefully the check is in the mail but, based on my experience with Allstate to date, I'll believe it when I see it. I spent more time in chat exchanges just to get a reduced, pro-rata settlement on my antenna. Wouldn't want to ever go through this again!
I was paid out and told that I can throw everything away once I receive my payment 3 days later allstate square trade opened up an investigation and is now refusing to pay me back because I don't have a receipt from 6 months ago a supervisor Ruthanne called Walmart with me and Walmart said they can't go back that far anymore and I'm still waiting for my money almost a month later
Business response:
Hello MysteriousPanther-15117, We apologize for any frustration surrounding your claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any issues that can delay the process before they affect our consumers. In this case, after reviewing the consumer's account, we found that you were contacted by our security team to investigate the account further. At this time, we have reached out to you to discuss this and ensure the proper support is provided to resolve your issue. T... read more
I tried to make a claim and get a return sticker but it showed up blank on my phone.. Then I had to contact the help website and they said go on your computer… What if I didn’t have one.. So I went on my computer and it was there.. But Sheesh I shouldn’t of had to do that..
Business response:
Hello HilariousStingray-5226, We apologize for any dissatisfaction with your recent claim experience with us. SquareTrade does our best to eliminate any issues that can delay the process before it affects our customers since we strive to provide an expeditious and hassle-free service. Our shipping labels are automatically sent via email to process the claim as quickly as possible. While issues or delays may occur during the process, we aim to ensure our customers have the support they need to move their claims forward. We re... read more
Left hanging no resolution
Business response:
Hello SleepySquirrel-6335, We're sorry for any trouble you caused by your recent claim. SquareTrade offers coverage for various electrical and mechanical issues and physical damage when the accidental plan is purchased. However, our Terms & Conditions state that we do not cover lost or stolen. In this case, the warranty obtained was a Standard Plan, and it was reported that the item is no longer in your possession. We are sorry about the frustration regarding this. We understand the frustration that can come from this. Howev... read more
Trying to fill out my claim on the website was like a Merry-go-round; I finally had to call and submit my claim over the phone. Still they couldn't find my first claim...after the second one and this is a complete copy of my order information, a full explanation and pictures of the item!! I think I had to resend this two times and after this, they wanted a picture of the item with the date and my signature when it was taken!! This has been going on since January, 2023; keep in mind this is a $40.00 item! I finally got an ema... read more
Business response:
Hello EagerLeopard-91940, We apologize for any delays you have experienced with your claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any issues that can delay the process before it affects our customers. In the event the customer does not receive their payment, our goal is to correct the issue before it causes further delays. We are sorry this was not the case with your claim. We appreciate you taking the time to review us. At this time, one of our specialists has... read more
Look up the records its under wende mclaughlin ipad two different case numbers. the first time they sent it back unrepaired.
Business response:
Hello TameNighthawk-92283 We apologize for any frustration surrounding your claim. SquareTrade uses certified technicians to complete all repairs, and we perform extensive diagnostic tests to confirm functionality before returning the equipment to the customer, requesting that any tracking applications be disabled on the items. We offer a service guarantee on the work done for a period of time after the mail-in repair, for any failures once the claim is completed. We are sorry that the issue with your device was not fully re... read more
For the 1st time ever All-State has disappointed me beyond my lowest expectations. 1st my screen repair/replacement is covered by my service plan. So after going thru the service request & sending my computer in, I get an email saying "sorry after consideration we are unable to repair you computer". No other explanation nothing so I email the company back wanting to know why when the service is covered. Nothing no reply so I got on the website & went into the chat option after all that the chat rep "dropped my chat". Finally... read more
Business response:
Hello IceyResa1978, We are very sorry to hear that you are unhappy with your recent claim experience. SquareTrade always does our best to offer repair and replacement resolutions as our priority, and a reimbursement is typically an option reserved for atypical situations. We have designed SquareTrade protection plans to cover our customers up to the amount spent on the item. The availability of the resolutions is based on several factors, such as the repair cost, the purchase amount of the device, whether we can source a com... read more
Bad! I was very disappointed!!
Business response:
Hello FriendlyOtter-97539, We apologize for any dissatisfaction with your recent experience with us. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any issues that can delay the process before they affect you. If any issues arise, our goal is to provide the support you need to complete the process.We are sorry that this has not been your experience. We understand the frustration that can come from this. However, we were happy to speak with you and provide additional sup... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,001 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.