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Allstate Protection Plans / SquareTrade
About this business
No me cubrieron la aseguranza de los lentes de mi niña. Le echaron la culpa a la tienda.
Business response:
Hola GoodReindeer-14119, Pedimos disculpas por cualquier frustración causada en torno a su reclamo. SquareTrade ofrece una variedad de opciones de resolución para que nuestros clientes se aseguren de satisfacer sus necesidades de servicio. Nuestro objetivo es brindar a nuestros clientes cobertura durante toda la vigencia del plan de protección. Nuestras opciones de resolución se basan en varios factores, como el tipo de artículo, el problema en cuestión y el precio del artículo y el monto pagado. Todas estas variables se tom... read more
Filed claim on my phone. Replacement phone was set for my wife's phone. Spent 3 hrs one Saturday with claims agent and provider's rep. Return label was never initiated. Called provider back. Return label never sent so used emailed copy. Need to rile a new claim because phone still not working right.
Business response:
Hello BetterDolphin-32757, SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any issues that can delay the process before it affects our customers. We are sorry that this has not been your experience, and we would like to see how we can further assist you. At this time, one of our specialists has reached out to you to address this matter and to provide additional support. Thank you, OU
I’ve emailed squaretrade 4 different times and cannot receive my username or password. I was told the site was down for maintenance. I started a claim by phone and never received the claim pdf to fill out and ship. I did recover a survey but still no claim information.
Business response:
Hello ShyRattlesnake-74117, We apologize for any dissatisfaction with your recent claim experience with us. SquareTrade does our best to eliminate any issues that can delay the process before it affects our customers since we strive to provide an expeditious and hassle-free service. Our shipping labels are automatically sent via email to process the claim as quickly as possible. While issues or delays may occur during the process, we aim to ensure our customers have the support they need to move their claims forward. We reac... read more
Useless. Couldn't get any help
Business response:
Hello SmilingImpala-41809, We are very sorry to hear that you are unhappy with your recent claim experience. SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause a delay since we strive to provide an expeditious and hassle-free service. We give our specialists extensive training and coaching in order to ensure we provide courteous and knowledgeable claim assistance. At this time, one of our specialists has reached out to you to address this matter and to provide additional su... read more
I had to call numerous times to get my problem resolved. Every time I called I had to give them the same information over and over again. It took several phone calls to resolve this issue.
Business response:
Hello EncouragingMink-39150, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade does its best to provide expeditious and hassle-free service to all consumers. We also do our best to ensure our specialists are providing accurate and friendly service. For TV claims, there are many teams that work together in order to provide a resolution. However, the process starts with an evaluation of the issue with one of our technical experts, which takes place over the phone. Once the issue is determin... read more
I was promised a e-card from Walmart for my printer that tore up and they tried on my printer and couldn’t get it going and I have a hobbie business that I sell off of eBay and I print my on labels and saves me money and now I have to write their name and address and send to post office and cost me more I paid for the insurance and I have not got my e-card for Walmart I want my card where I can use it I had a warranty for till 2024 so pay up Sammy Ward
Called the number listed on costco's website. No an easy process and it failed. Used square trade website, very smooth.
THEY'RE CATCHING ME AT A BAD TIME.. BUT I WILL TAKE THE TIME FOR THIS WARRANTY.. IF YOU BUY ANYTHING THAT MAY BREAK OR BECOME NON-WORKING.. HOPE YOU HAVE THIS WARRANTY.. THEY WILL TAKE GOOD CARE OF YOU HAPPY HERE IN WESTERN ILLINOIS CHRIS G.
It was hard to contact a live agent about my product that I had under warranty. There is no communication about what’s going. Everything is emails, not everyone can deal with the email stuff.
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,001 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.