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Allstate Protection Plans / SquareTrade
About this business
I bought a rug from Wayfair and purchased an extended warranty. The rug is falling apart (the fibers are coming out piece by piece and it wasn't very noticeable at the beginning...now it is!) and the warranty doesn't cover it. Wayfair doesn't cover it and the manufacturer doesn't cover it. Worthless!
Business response:
Hello Reviewer2185946973, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade offers two types of plans: Standard and Accidental. Our Standard plan covers mechanical and electrical malfunctions, while the Accidental plan includes accidental drops or liquid contact. In this case, the item was covered under our Standard Protection plan, which does not protect against physical damage. While SquareTrade does our best to assist all of our customers, we can only approve claims within the specific... read more
Horrendous experience where they sent and cancelled parts prior to tech visit (sign of an upcoming issue). Tech came, heard and saw problem. Video'd the issue. Was here 20 or so minutes. Allstate then denied the repair. Huh? Conatcted them and seller (Costco. If that's where you purchased the contract get them involved). A bit of a runaround and but was aked to submit my own video. Again, HUH? Repair now approved. Parts on their way. Tech next week. More than 3 week process MAY be over???
Business response:
Hello RealReview123, We apologize for any delays you have experienced with your claim. SquareTrade does our best to provide our customers with efficient and effective resolutions since we want to make the claim experience as hassle-free as possible. For appliance claims, there are many teams that work together in order to provide a resolution. However, our goal is to ensure we avoid any issues that can cause a delay. We are sorry this has not been your experience. We understand the frustration that can come from this. Howeve... read more
I’ve been trying to get my item fix and I get a message that they can’t do nothing about it then what’s the point on having insurance. And another thing I have another item to get checked and they keep sending me to the manufacturer when no reponse from them. You guys need to do better on your customer service people.
Business response:
Hello Reviewer131756258, We apologize for any dissatisfaction with your recent experience with us. SquareTrade protection plans are extended plans designed to provide peace of mind by protecting against mechanical and electrical failures when the manufacturer's warranty has expired, or the manufacturer cannot assist during their warranty period. In the event the manufacturer does not provide service, SquareTrade can reevaluate the case to see how we can take care of the customer's issue. At this time, one of our specialists ... read more
I never received my package even though it was shipped in February
Business response:
Hello Reviewer1890227774, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade does our best to provide our customers with efficient and effective resolutions since our goal is to make the claim experience as hassle-free as possible. Our Replacement resolution is shipped through USPS services which takes 6-10 business days. In this case, the tracking number associated with the claim shows that the item never arrived at your location. We apologize for any frustration caused by this. Again, we... read more
It's now over a month and I'm still waiting and expecting it to be delivered. Thank you!
Business response:
Hello Reviewer959906184, We apologize for any frustration surrounding your claim. SquareTrade does our best to provide our customers with efficient and effective resolutions since we strive to make the claim experience as hassle-free as possible. We also do our best to ensure our specialists are providing accurate and friendly service. In the event the payment is not received within the timeframe provided, our goal is to correct the issue before it causes any further delays. We are sorry this was not your experience. At this... read more
there is no one who speaks english or understands how difficult it is to get a package when you have no idea when it will be delivered and you are not home to sign for it and they will make no convenient allowances even when you prove without a doubt you are the person who paid for the play station, paid for the protection plan and are waiting months to receive the product fixed.
Business response:
Hello Reviewer3470966923, We apologize for any frustration surrounding your claim. SquareTrade protection plans are extended plans designed to provide peace of mind by protecting against mechanical and electrical failures when the manufacturer's warranty has expired, or the manufacturer cannot assist during their warranty period. In the event the manufacturer does not provide service, SquareTrade can reevaluate the case to see how we can take care of the consumer's issue. We understand the frustration that can come from this... read more
Sent my watch in on warranty received it back stating they replaced the battery worked 1 week and will not turn back or even charge. Tried to file new claim and will not let me
Business response:
Hello Reviewer3498305331, We apologize for any frustrations caused surrounding your Samsung Watch claim. SquareTrade uses certified technicians to complete all repairs and we perform extensive diagnostic tests to confirm functionality before returning the equipment to the customer. We offer a service guarantee of the work done for a period of time after the mail-in repair, for any failures once the claim is completed. We are sorry the issue with your device is still not fully resolved. We understand the frustration that can ... read more
Insufficient parts arrived for the repair of my LG TV. The repair tech was fantastic but without the correct parts, was unable to repair the TV. I was assured I'd hear back from the company earlier this week, but so far, nothing at all. I've been a couple of weeks now without my TV. This is not great at all.
Business response:
Hello Reviewer91869519, We apologize for any frustrations caused surrounding your TV claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any problems that can cause a delay before it affects our customers. If any issues arise, our goal is to provide the support you need to complete the process. We are sorry that this has not been your experience with your TV claim. We understand the frustration that can come from this. However, we were happy to speak with you and prov... read more
was not even offered to have part replaced, which is probaby 2.00 for a flap. I wanted it to work. manufacturer did not reply for 1 year. Should have been offered replacement not cash.
Business response:
Hello Reviewer1176441484, We apologize for any frustration surrounding your claim. SquareTrade offers various resolutions for each claim. These are determined based on your device and the issue reported on the claim. One of our options is the Fast Cash resolution which provides the customer with an express reimbursement and does not require the device to be returned to us. Although a lot of customers favor this option due to the quick turnaround, others may not, like in this case. At this time, we have reached out to you to ... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,119 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.