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Allstate Protection Plans / SquareTrade
About this business
La reclamación se hizo difícil. La tienda Humacao no proveyó número para reclamar. Tienda online donde compré no me dieron el número correcto. Tuve que ir a las redes y buscar varios números, llamar a cada uno hasta encontrar el correcto para reclamar. Para que arreglen el enser también es difícil. Uno busca el técnico y pagando de mí bolsillo.
Business response:
Hola rivcr, Lamentamos cualquier frustración que hayas podido sentir por tu reclamo. SquareTrade hace todo lo posible para brindarles a nuestros consumidores resoluciones eficientes y efectivas para que la experiencia de reclamo sea lo más sencilla posible. Nuestra resolución de reparación local permite al consumidor encontrar un taller de reparación dentro de su área para un servicio rápido y fácil sin tener que enviar su dispositivo por correo. Esta resolución permite al consumidor conservar su artículo original y potencia... read more
They sent me a broken car for replacement, and when i talked to them they said wait for an email in the next 2 days but i didn’t receive anything until now
Business response:
Hello Reviewer1176134276, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any issues in the process before it affects our customers. We are sorry that this has not been your experience and we would like to see how we can further assist you. We understand the frustration that can come from this. However, we were happy to speak with you and come to an amicable resolution for your claim. We hope to p... read more
I never recieved my item.
Business response:
Hello Reviewer4001191717, We apologize for any frustration caused by your recent claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any issues in the process before it affects our customers. We are sorry that this has not been your experience and we would like to see how we can further assist you. Again, we are very sorry for any frustration you have endured with the resolution provided. One of our specialists has reached out to you in order to further assist. Thank ... read more
You keep saying that you all have mail my check yet I'm still waiting
Business response:
Hello oliverjanice, We apologize for any frustration surrounding your claim. SquareTrade does our best to provide our customers with efficient and effective resolutions since we strive to make the claim experience as hassle-free as possible. We also do our best to ensure our specialists are providing accurate and friendly service. In the event the payment is not received within the timeframe provided, our goal is to correct the issue before it causes any further delays. We are sorry this was not your experience. At this time... read more
Costco employee rang up wrong purchase plan ( no difference on the Costco receipt- just wrong plu). Allstate took two weeks , countless phone calls & photo requests to just close the claim & never told me. I had to wait on hold , again , just to hear that you denied my claim. I did nothing wrong & paid same dollar amount for insurance plan with you. Do you not notify your customers when there is a change on their claim status ? Can you not hire more people to answer your calls ? Outrageous & most unprofessional.
Business response:
Hello Reviewer720175192, We apologize for any frustration surrounding your claim. SquareTrade does our best to provide expeditious and hassle-free service since our goal is to provide a smooth claim experience and eliminate any issues that can cause a delay. In this case, the claim was not processed since it was filed under the incorrect protection plan. We are sorry for any confusion this may have caused. At this time, we have reached out to you to provide additional assistance and support. Thank you, RR
I was called twice yesterday to confirm my 4 hr window of 8:30-12:30 . Stayed home and was called at 9:15 this morning to cancel!!! My appointment has been rescheduled for Saturday. At this point I have to keep my whole day open til they call with a window. I should have been alerted earlier or there should be a backup! Not happy!
Business response:
Hello Reviewer1274897542, We apologize for any frustration surrounding your claim. SquareTrade strives to provide a smooth claim experience for our customers. Our goal is to make the process as seamless and efficient as possible. We understand your time is valuable therefore we attempt to account for any possible delays in the process and eliminate them. Should a delay occur, we do our best to provide timely updates and communication to our customers. For our in-home repairs, we partner with certified repair companies that a... read more
I received a payout which is less than amount to purchase item and was told to send email for adjustment but have yet to receive an answer to said Email
Business response:
Hello Reviewer2175423107, We are sorry for any inconvenience you experienced with your recent claim. As it turns out, SquareTrade protection plans cover you up to the amount you paid for your item. However, this does exclude taxes or other additional fees included with the purchase. As for the amount paid for the plan, it is used toward the services provided through the protection plan. Again, we are very sorry for any frustration you have endured with the resolution provided. At this time, one of our specialists has reached... read more
My ONN tablet was delivered to Allstate on the 24th of February. I called for an update and was told to wait to hear from them. I have been waiting, and even went on the website and was told I would hear from someone. As of today, March 4th, no one has gotten back to me. This was the third time it's been in for repair for a keyboard that doesn't work. It was sent back to me with a keyboard still not working. I would expect better with my extended warranty that I purchased.
Business response:
Hello Reviewer3008232144, We apologize for any delays you have experienced with your claim. SquareTrade does our best to make the claim process as hassle-free as possible. For Mail-In repairs, we guarantee a 5 business day repair from the day your device is received. Although the process is usually quick, we might experience some delays when crucial parts need ordering. If this occurs, our goal is to ensure our specialists can give you the necessary support and the most accurate claim assistance. We apologize that this did n... read more
claim was approved Feb 11th and was told I would receive phone 3-5 business days, it is now the 25th and have yet to receive phone or any information regarding said phone.
Business response:
Hello Reviewer478964844, We apologize for any delays you have experienced with your claim. SquareTrade does our best to provide our customers with resolutions that are both quick and convenient. When it comes to replacement claims, we aim to provide you with a product that is comparable and has the same features as your original item. At times, there could be a delay if the item is not readily available in our inventory since we would have to externally source the replacement. We are sorry that you did not receive a resoluti... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,119 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.