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Allstate Protection Plans / SquareTrade
About this business
Every single conversation I had with them, led to me being told it would take "24-48 business hours". Unacceptable. It took way too long to even order and ship my TV. This was not a pleasant experience in any way. I got absolutely sick of hearing "24-48 business hours". They need to work on this.
Business response:
Hello SplendidCaribou-96207, We are very sorry you are unhappy with your recent claim experience. SquareTrade does our best to provide expeditious and hassle-free service to all customers. We also do our best to ensure our specialists provide accurate and friendly service. For TV claims, many teams work together to provide a resolution. Replacement claim options are provided through a live link, and our customers have the flexibility to select. Our goal is to ensure we avoid any issues that can cause a delay. At this time, o... read more
Phone crashed. Android Samsung galaxy A02s phone....Consumer Cellular...Target. Took 40 mins. wait time to get to talk to a CC rep. Told to take to point of purchase 40 mi. away,to verify that phone was not fixable. Told to go back home and file claim on line with Allstate. Couldn't complete because they had to send a code to phone number of record which was disabled phone and unable to receive. Finally got approval after getting upper mgnmt approval to use intermim phone number. Told that phone would be shipped priority ove... read more
But still haven’t got anything resolved.
I submitted the paperwork requested, was sent an email back asking for additional info, when clicking the link it took me to the exact page as before not telling what additional info needed. Did this 3 too. Finally I sent a request for help… got nothing back… typical insurance runaround
Business response:
Hello, ColorfulElephant-58487, We apologize for any delays you have experienced with your claim. SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause delays for our customers. Our local repair resolution allows the customer to locate a repair shop within their area for quick and easy service. If an issue does occur during this process, our primary goal is to ensure our customers receive effective solutions in a timely manner. We are sorry this did not occur in this case and t... read more
To offing complicated. I should have been reimbursed through the payment method used to by the product and warranty.
Business response:
Hello MediumSeaGreenJacana-57050, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any problems that can cause a delay before it affects our customers. If any issues arise, we aim to provide the support you need to complete the process. We are sorry that this has not been your experience, and we would like to see how we can further assist you. In this case, we were happy to speak with you and provi... read more
While I spoke with different agent I received multiple and different resulotions to my request.
Business response:
Hello TameDolphin-47669, We apologize for any dissatisfaction with your recent claim experience with us. SquareTrade does our best to provide our customers with efficient and effective resolutions to make the claim experience as hassle-free as possible. Our local repair resolution allows customers to locate a repair shop within their area for quick and easy service without mailing in their devices. This resolution allows the customer to keep their original item and potentially preserve their warranty if another issue arises.... read more
I was waiting for the tech the day we programmed, but he never showed, I tried to call never take the call I asked for a day off from work, and lost a day of work for nothing
Business response:
Hello FriendlyZebra-61915, We're sorry for any dissatisfaction with your recent in-home repair claim. SquareTrade does our best to provide our customers with efficient and effective resolutions since we want to make the claim experience as hassle-free as possible. Many teams work together on TV claims to offer a resolution. We partner with certified repair companies that are held to these standards for our in-home repairs. We are very sorry about your dissatisfaction and the lack of consistent information throughout your cla... read more
My invice have tha value of what I paid. Why I have to expend time and effort to tell you about the amout I just paid for a new TV? You have the copy of the invoice with the claim.
Business response:
Hello MysteriousCrow-45086, We are very sorry you are unhappy with your recent claim experience. SquareTrade offers various resolutions for each claim. These are determined based on your device and the issue reported on the claim. One of our options is the Fast Cash resolution which provides the customer with an express reimbursement and does not require the device to be returned to us. Although many customers favor this option due to the quick turnaround, others may not, like in this case. At this time, one of our specialis... read more
I purchased my product online from Walmart! Purchased the protection plan same time! It said I didn’t need to register it! What a joke no you don’t need to register it however you need your receipt or they won’t process your claim! I spent a lot of time on the phone! I didn’t receive my label and had to go to the web site to try and get one this was a slow process! They also didn’t tell me that you submit your photos on the email for your receipt wasted time on that! Please get your act together and explain the process
Business response:
Hello landmarkjanette, We apologize for any dissatisfaction with your recent experience with us. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any problems that can cause a delay before it affects our customers. If any issue arises, our goal is to provide the support you need to complete the process. In this case, we were happy to speak with you and provide additional support regarding your claim. Thank you, SQ
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,001 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.