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Allstate Protection Plans / SquareTrade
About this business
I purchased a protection plan on eBay for a set of ear buds. I never received anything from Allstate. Nothing but a tracking number that only shows that it was generated. I attempted to contact Allstateus 3 times in eBay messages and NEVER got a response. Since it is an item that is classed as 'not returnable', eBay is of no use either even though I NEVER RECEIVED ANYTHING!!! I would really like Allstate to contact me about this and resolve it. In the past I have had a positive experience with their protection plan, but NOT ... read more
Business response:
Hello PleasantZebra-89437, We apologize for any dissatisfaction with the customer experience. SquareTrade does our best to provide expeditious and hassle-free service to our customers. In some cases, pre-registration is taken care of if the customer has a membership with a store and an account can be located using the requested credentials. If we cannot locate the plan, we might request the customer's proof of purchase to recreate the protection plan. While issues or delays may occur during the process, our goal is to ensure... read more
We bought the insurance plan for our 65 inch LG Oled TV. Since the TV costs $2400. We wanted to make sure that it was covered for any problems beyond the standard warranty. Well fast forward 3 1/2 years and we have a green blob showing in the center of our picture. When I contacted Allstate to use my warranty I was told that I had burn in from keeping a static image on pause on the TV and that it's not included in the warranty..And they won't repair or replace. How can we have burn in when we watch network TV over our outsid... read more
Business response:
Hello ObedientElk-54621, We are very sorry you are unhappy with your recent claim experience. SquareTrade's goal is to provide accurate and effective resolutions for our customer's issues with their items. In order to do so, we may request photos or additional information to determine the best course of action for each claim. In this case, the provided photos confirmed the burn-in on the TV display; therefore, we could not process a claim as this is excluded from coverage per our Terms and Conditions. At this time, one of ou... read more
The TV picture was going black from the left side. I took pictures and sent them too Allstate. After reviewing the pictures, I was told that in fact the TV would be replaced or a certain amount of money would be sent to me. When I was told what kind of TV they would send, I told them it was unacceptable. The TV they were going to send was far inferior to the one I had. I indicated that I would prefer a refurbished Samsung or a check to cover my loss. I was very happy to receive a check to cover the cost of a new TV.
I bought a computer used on eBay. It worked for a while until the screen developed a dim grey bar in the middle. I sent it in for Warranty repair, and Allstate claimed I had caused the damage and so it was not covered. There's no evidence of that. The computer has been well cared for, it just failed.
Business response:
Hello nokiaboy, We apologize for any frustration caused by your recent claim. SquareTrade offers two types of plans: Standard and Accidental. Our Standard plan covers mechanical and electrical malfunctions, while the Accidental plan includes accidental drops or liquid contact. In your case, the item was covered under our Standard Protection plan, which does not protect against physical damage. While SquareTrade does our best to assist all of our customers, we can only approve claims within the specifications of the coverage ... read more
Glass top to a table broke. Sound pretty self-explanatory. How many pictures do you need? Seems that nobody trusts anybody.
I'm still waiting over a week later for my money to get a new coffee maker. Everyone was great to deal with but I'm still waiting on the money to get the coffee. Very disappointed.
It’s been a nightmare trying to file a claim for headphones. Online system is not user friendly. Agent was nice. Finally filed a claim and no way to check status. Online stats says action needed and also says claim closed. I would never buy this again.
Business response:
Hello ThoughtfulSnail-85664, We apologize for any dissatisfaction with your recent experience with us. SquareTrade does our best to provide efficient service for our customers anticipating their different needs. Our goal is to ensure that the claim process is clear, effective, and seamless. SquareTrade works especially hard to improve our website and mobile app that will provide our customers with quick and easy access. Although all claims can be started online, at times, we may ask the customer to call in to confirm details... read more
I filed my claim through the Allstate square trade website March 17th for my microwave. I had the 3 year protection plan. The microwave is smoking and popping. The claim was accepted and I chose the gift card reimbursement because it said I would receive the refund within one day. Received an email saying I would receive the email within one day. Never received a gift card. 6 calls later it is currently April 9th still no gift card. So much for getting a replacement microwave within a few days. It's been weeks. Still getting... read more
Business response:
Hello Cseamunchkin, We are sorry for any delay you experienced with your recent claim. SquareTrade does our best to provide our customers with efficient and effective resolutions since we aim to eliminate any issues that can cause delays. Our gift cards are processed electronically within one business day to ensure the customer receives payment quickly. We apologize that this did not occur in your case. At this time, we have reached out to you for further assistance. Thank You SQ
I bought my Vizio 65” tv from Walmart and insured it with the Allstate warranty and now that I found my self with the need to file a claim for the tv they want to replace it with a tv that is a lesser value than what I pay for my tv and they are refusing to give me the money back so I can purchase it my self.
Business response:
Hello Suli45, We are very sorry to hear that you are unhappy with your recent claim experience. SquareTrade does our best to provide expeditious and hassle-free service to all customers. We also do our best to ensure our specialists provide accurate and friendly service. For TV claims, replacement options are provided through a live link, and our customers have the flexibility to select. If our customer is unsatisfied with the options available, SquareTrade can reevaluate the case and provide additional assistance. We apolog... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,001 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.