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Allstate Protection Plans / SquareTrade
About this business
I bought my Vizio 65” tv from Walmart and insured it with the Allstate warranty and now that I found my self with the need to file a claim for the tv they want to replace it with a tv that is a lesser value than what I pay for my tv and they are refusing to give me the money back so I can purchase it my self.
Business response:
Hello Suli45, We are very sorry to hear that you are unhappy with your recent claim experience. SquareTrade does our best to provide expeditious and hassle-free service to all customers. We also do our best to ensure our specialists provide accurate and friendly service. For TV claims, replacement options are provided through a live link, and our customers have the flexibility to select. If our customer is unsatisfied with the options available, SquareTrade can reevaluate the case and provide additional assistance. We apolog... read more
My issue isn't solely with Allstate, but Best Buy. They lied to me three times about my selection being in stock, now I have to hope my alternate selection is available. I took 2 days off work for scheduled deliveries from Best Buy that never happened. 6 weeks into the process and I still don't have a working TV.
Business response:
Hello Louis, We apologize for any delays you have experienced with your claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any issues that can delay the process before it affects our customers. We are sorry that this has not been your experience with your TV replacement, and we would like to see how we can further assist you. At this time, one of our specialists has reached out to you to discuss this and ensure the proper support is provided to resolve your issue. Th... read more
You all are by far the absolute worst warranty company I have ever experienced. I am thoroughly dissatisfied.
Business response:
Hello WittyStork-22235, We apologize for any frustration surrounding your claim. SquareTrade does our best to provide expeditious and hassle-free service to our customers. We aim to provide a smooth claim experience and eliminate any issues that can cause a delay. We want to ensure you have the support you need during the claim process via phone or our chat feature. We are very sorry this has not been your experience. We understand the frustration that can come from this. However, we were happy to speak with you and provide ... read more
GEREAT DO NOT HAVE ENOOUGH TIME TO RAVE ABOUT THEM.
First and foremost, Everyone you speak with has very Broken English, they really don’t understand what you’re explaining to them then give you the run around on what to do next! I have spent the last few days after getting off work on the phone several hours trying to get it resolved but it never happens so what’s the point of having a WARRANTY?!
Business response:
Hello FancyOrca-90851, We apologize for any frustration caused by your recent TV claim. SquareTrade does our best to provide expeditious and hassle-free service to our customers. We provide over-the-phone troubleshooting services to solve our customer's problems effectively. Not only does troubleshooting allow us to get an in-depth understanding of the issues plaguing the customer's device, but it can also lead to a simple on-the-spot fix that does not impact the customer's protection plan. There are cases, such as this one,... read more
A warranty should cover the replacement of the defective merchandise. This warranty did not do that, refunded my sale price and did not even attempt to replace the item with a new one. And it was an awfully long process to get this accomplished.
Business response:
Hello CloudyOx-80956, We apologize for any dissatisfaction with your recent experience with us. SquareTrade always does our best to offer repair and replacement resolutions as our priority, and reimbursement is typically an option reserved for atypical situations. We have designed SquareTrade protection plans to cover our customers up to the amount spent on the item. The availability of the resolutions is based on several factors, such as the repair cost, the item's purchase amount, whether we can source a comparable replace... read more
Just shipped my equipment the third time. My experience is pretty bad
Business response:
Hello TameChameleon-56668, We apologize for any dissatisfaction caused surrounding the product that you mailed for repairs. SquareTrade does our best to finalize repairs within five business days from the day that we receive your item. We provide practical and high-quality repairs. Complete item audits are performed and monitored to ensure all diagnostic tests are passed, and items are fully functional. All items go through a rigorous inspection process that is approved before release. However, we are sorry this has been you... read more
Bad, Almost a month I haven't received my refund yet.
Business response:
We apologize for any inconvenience faced throughout the customer's claim. SquareTrade does our best to provide our customer's with efficient and effective resolutions since our goal is to eliminate any issues that can cause a delay. Our gift cards are processed electronically within one business day in order to ensure the costumer receives their payment quickly. We apologize that this did not occur in this case. At this time, one of our specialists has reached out to you to discuss this and ensure the proper support is provi... read more
when I got my apple I watch back the screen was replaced from being cracked. But when I charged and turned it on there is a static nosie everytime that I get a message or a phone call, alert.
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,002 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.