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Allstate Protection Plans / SquareTrade
About this business
web site does not offer much help, hard to navigate, your automated chat , also was not helpful. accesses to live agent was not easy. my issues where taken care of with the help of a rep from Sams Club.
Business response:
Hello ShinyBison-92444, We apologize for any frustration surrounding your claim. SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause a delay since we strive to provide an expeditious and hassle-free service, especially when our online portal is utilized. In the event any issues arise, our goal is to ensure that you have the support you need during the claim process, either via phone or our chat feature. At this time, we have reached out to you to discuss this and ensure the ... read more
Tried reaching a live person but nothing but endless loop messages. Terrible!!!
Business response:
Hello Reviewer2124063176, We apologize for any frustration surrounding your claim. SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause a delay since we strive to provide an expeditious and hassle-free service, especially when our online portal is utilized. In the event any issues arise, our goal is to ensure that you have the support you need during the claim process, either via phone or our chat feature. We are sorry this has not been your experience. At this time, we have ... read more
To say you cover stains but don’t cover the smell created by it is ludicrous. But hey, whatever makes the shareholders more money!
Business response:
Hello jasonlaws, We apologize for any frustration caused by your recent claim. SquareTrade’s goal is to provide a smooth claim experience and give our customers seamless and effective service. We offer different types of protection plans for a multitude of electronic and non electronic products. We strive to provide our terms and conditions as it relates to the customer’s specific item by sending their protection plan contract via email and making it accessible on their online account as well. In the case of furniture, odors... read more
I have yet to hear from them or receive any compensation. This is since November
Business response:
Hello Reviewer3388709814, We apologize for any delays you have experienced with your claim. SquareTrade does our best to provide expeditious and hassle-free service to our customers since our goal is to provide a smooth claim experience and eliminate any issues that can cause a delay. We want to ensure that you have the support you need during the claim process, either via phone or our chat feature. We are very sorry this has not been your experience. At this time, one of our specialists has reached out to you to address thi... read more
It has taken 3 weeks on claim on a dishwasher. AND it’s NOT complete. Every 2 days I’m requested to send in more information. This has happened 4 times. Called 4 times and NOT resolved.
Business response:
Hello lumpysteelers, We apologize for any frustration surrounding your claim. SquareTrade does our best to provide expeditious and hassle-free service to all our customer's. We also do our best to ensure our specialists are providing accurate and friendly service. There are many teams that work together in order to provide a resolution. While issues or delays may occur during the process, our goal is to ensure that our customers receive efficient and effective resolutions in a timely manner. At this time, we have reached out... read more
They sent me a tablet CASE to replace my sons BROKEN TABLET
Business response:
Hello Reviewer344453, We apologize for any frustration surrounding your claim. SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause a delay since we strive to provide an expeditious and hassle-free service. However, there are necessary actions customers must take to help us move their claims forward, such as submitting a picture of their item's serial numbers. We require this information in order to complete the claim process. We apologize for any miscommunication regarding t... read more
I had to try and solve the problem on my own and it still didn’t work. My claim was cancelled without making sure it was resolved.
Must file online, did this Waited for service company to schedule visit, ok Person arrives, looks at chair, leaves without repairing, saying he would have to disassemble to know for sure Parts need to be ordered…but how did you know what parts? Over a month later, call repair place. Waiting on parts. Call Square…could take up to 14 weeks for parts…hmmm 2 months later, box of part(s) arrives, email for review arrives…but still no repair. Call repair place, they need new work order. But why? The first one never took place. Cal... read more
Business response:
Hello cheneydaletodddegroot, We apologize for any delays you have experienced with your claim. SquareTrade does our best to provide a seamless experience and anticipate our consumers’ needs by providing customized service. We offer a variety of resolution options to ensure we meet service needs and resolve our consumers’ claims efficiently. There are several factors that could impact the timeliness in our team sourcing a technician for an in-home repair, such as the consumers’ location, the item type and particular failure t... read more
I originally had a 44 lb ice maker, but received a 33 lb ice maker for replacement. That's about 80.00 difference in price. Not happy
Business response:
Hello Reviewer2420247189, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade does our best to provide expeditious and hassle-free service to all customers. We do our best to offer repair and replacement resolutions as our first priority. If the customer is not satisfied with the replacement offered, SquareTrade can reevaluate the case and provide additional assistance. We reached out to you to discuss this and ensure the proper support is provided to resolve your issue. Thank you, CF.
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,119 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.