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Allstate Protection Plans / SquareTrade
About this business
Never resolved I still need my replacement
Business response:
Hello Reviewer16981872, We are sorry to hear that you had difficulty getting an update on the status of your claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any issues that can delay the process before it affects our customers. We are sorry that this has not been your experience and we would like to see how we can further assist you. In this case, SquareTrade had sourced replacement offers based on your original item to ensure a comparable item was provided. These... read more
1st, it took 2 weeks for fedex to deliver. 2nd, I called to file a new claim and getting the run around. I went to Walmart to get it going and waiting for a call from you. If i don't get a call by Tuesday im going back to Walmart.
Business response:
Hello Norman, We apologize for any delays you have experienced with your claim. SquareTrade does our best to provide prompt and hassle-free service to our customers. For Mail-In repairs, we guarantee a 2-5 business day repair from the day your device is received. While the shipping time is excluded from the estimated time frame, we use express shipping labels to ensure our customers receive their devices back as soon as possible. We understand that this has not been your experience. We understand the frustration that can com... read more
Verry bad experience to fix my problem
Business response:
Hello Reviewer2112748333, We apologize for any frustration surrounding your claim. SquareTrade does our best to provide our consumers with efficient and effective resolutions since our goal is to eliminate any issues that can cause a delay. Our gift cards are processed electronically within one business day in order to ensure the consumer receives their payment quickly. We apologize that this did not occur in this case. We understand the frustration that can come from this. However, we were happy to speak with you and provid... read more
My first claim was on my kitchenaid stand mixer. Sent it in, was repaired, got it back in worse shape than it was before. I have sent it back to be fixed again.
Business response:
Hello Reviewer3972101110, We apologize for any delays you have experienced with your claim. SquareTrade uses certified technicians to complete all repairs and we perform extensive diagnostic tests to confirm functionality before returning the equipment to the customer. Our goal is to ensure the item arrives from our facility in great condition since we do our best to avoid any additional issues that could affect our customers. We are sorry this did not occur in your case. Again, we truly apologize for any trouble you experie... read more
I put tape on my beats and I didn't know it void my coverage to get them fix.... I didn't know it would void it. The next time I won't purchase the insurance for any other electric devices purchase from Walmart or any other store that has allstate protection plan coverage.
You guys never even got back with me to replace my phone. Your insurance protection is a rip off.!!! Someone isn't doing their job.
The process was all fine, but our tv was replaced with one that was a lower quality. We are very disappointed.
Got nothing and earbuds are still broken
Firstly it was a nightmare trying to get you to honor the warranty. When you finally did you returned my laptop to me so that I was unable to login to my Microsoft account, or log out of the account they put on my laptop. I spent a whole day with tech support on the phone trying to repair it, to no avail. So I had to send it back to be repaired. I’m still waiting for my laptop. Why the hell does it require a signature that I can’t override? Which meansI have to sit around all day and wait for my laptop!! I wasn’t given the o... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,119 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.