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Allstate Protection Plans / SquareTrade
About this business
I told the operator that I had two issues. It would sometimes NOT turn on AND it had DL error. Well the tech came and fixed the DL error but it not the power button even though I said 4 times it was a power button issue as well. He said I needed to call back since he wasn’t told it was an issue
How many more times do I need to answer this? I have answered this 3 times all ready. Quit harassing me!
Called to get my tv serviced and after all the tests I was told I was going to get a refund
They did not resolve my claim yet .
Business response:
Hello CourageousOtter-75088, We apologize for any dissatisfaction with your recent experience with us. SquareTrade does our best to provide our customers with efficient and effective resolutions since our goal is to eliminate any issues that can cause a delay. Our gift cards are processed electronically within one business day to ensure customers receive payment quickly. We are sorry that this didn't happen in this case. We understand the frustration that can come from this. However, we were happy to speak with you and provi... read more
I didn’t get the correct amount sent back, sent an email about it they said I had to restart the claim. I tried but they had changed the claim number and it was just a mess. The difference was only $5 but I was told it would cover the whole amount.
Business response:
Hello FierceDragon-82426, We apologize for any dissatisfaction with your recent experience with us. SquareTrade does our best to provide our customers with efficient and effective resolutions, and we do our best to make the claim experience as hassle-free as possible. We give our specialists extensive training and coaching to provide knowledgeable assistance and offer various resolutions for each claim. These are determined based on your device and the issue reported on the claim. One of our options is the Fast Cash resoluti... read more
It has been almost 10 days now without a TV. 2 shipments of parts have arrived with no contact information for the tech to install. Judging by the size of the components, it would have been easier to replace the TV and return the other for refurbishment.
Business response:
Hello SuccessfulPuma-1567, We are very sorry to hear that you are unhappy with your recent claim experience. SquareTrade does our best to provide expeditious and hassle-free service to all consumers. We also do our best to ensure our specialists provide accurate and friendly service. Many teams work together for TV claims to provide a resolution. However, the process starts with an evaluation of the issue with one of our technical experts that takes place over the phone. While issues or delays may occur during the process, o... read more
I made a claim, which was approved. I called back to let Allstate know that the insured item was in fact and working. I called and tried to have the payout reversed. To no avail, could this be resolved. I am not cashing the check, as it it would be fraudulent to do so. My next plan of action, when I have a chance is to send a letter to the Allstate CEO and return the check.
Business response:
Hello ColorfulReindeer-32759, We apologize for any frustration surrounding your claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any problems that can cause a delay before it affects our customers. If any issues arise, our goal is to provide the support you need to complete the process. We understand the frustration that can come from this. However, we were happy to speak with you and provide additional support regarding your claim. We hope to provide a better expe... read more
This is a horrible experience. We have not received our replacement phones after waiting over 2 weeks. This is not acceptable for someone who relies on their phone for work and for family safetly. We had two seperate claims on two different phones. We received a phone last week that was defective and the other phone we put a claim in hasn't even been received. Still says "in review" on the website.
Business response:
Hello TenseGopher-3285, We apologize for any delays you have experienced with your claims. SquareTrade does our best to provide our customers with quick and convenient resolutions. When it comes to replacement claims, we aim to provide you with a product that is comparable and has the same features as your original item. At times, there could be a delay if the item is not readily available in our inventory since we would have to externally source the replacement. We are sorry that you did not receive a timely resolution, and... read more
need my crap back or money returned for phone n warranty that I paid for and isn't being done like it should or I'm going to better business burrow
Business response:
Hello BrainyParakeet-70166, We apologize for any frustration surrounding your claim. SquareTrade does our best to provide prompt and hassle-free service to our customers, especially when our online portal is utilized. We also do our best to send an update when your item arrives, as well as a tracking number once it departs our facility, since our goal is to ensure our customers have all of the support they need during the claim process. We are sorry to hear this has not been your experience. At this time, one of our speciali... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,002 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.