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Allstate Protection Plans / SquareTrade
About this business
The 2-5 Business day repair is now in business day 11.
Business response:
Hello office-55883, We apologize for any dissatisfaction with your recent experience with us. SquareTrade uses certified technicians to complete all repairs and we perform extensive diagnostic tests to confirm functionality before returning the equipment to the customer. We offer a service guarantee of the work done for a period of time after the mail-in repair for any failures. We attempt to account for any possible delays in the process and eliminate them. Should a delay occur, we do our best to provide timely updates and ... read more
I had several conversations with customer support and still have not received the parts to fix my tv or the service company that will in fact do the work. The last one I talked to (Ashkhan) said he would send me an email telling me about the shipping of the parts and of course he did not . I am still waiting for the information. All they do is keep asking for more information. I gave them the receipt number, the claim number, the serial number and everything they kept asking for and my tv is still not working. You should hir... read more
Business response:
Hello Reviewer3820017787, We apologize for any delays you have experienced with your claim. SquareTrade does our best to provide expeditious and hassle-free service to all customers. We also do our best to ensure our specialists are providing accurate and friendly service. For TV claims, there are many teams that work together in order to provide a resolution. However, the process starts with an evaluation of the issue with one of our technical experts that takes place over the phone. While issues or delays may occur during ... read more
After the first repair attempt to the washing machine. Which did not repair the appliance. A reorder for proper parts was taken care of by repair shop. This was on 12/03/2024. On 12/12/24 I was sent an update to as upcoming appointment. However, the track my appointment link only goes back to the original appointment date of 12/03/24. With the statement that appointment is complete. Any attempt to contact by email or respond by reply links embedded in the emails sent only get bounced back as undeliverable. I have tried vario... read more
The quickness of the claim I was totally satisfied with. However, the Pioneer TV you gave me has syncing issues. The sound comes a few seconds after the tv program speaks. Syncing issues called Pioneer they tried the same things I did and we are still having problems. Very disappointed. What can be done about this. Pioneer told us to go back to Costco where we bought it and Costco said to come to you to get a new TV that works. Please advise.
Business response:
Hello Reviewer2942946627, We are sorry to hear you are dissatisfied with your recent experience. SquareTrade does our best to provide expeditious and hassle-free service to all customers. We also do our best to ensure our specialists are providing accurate and friendly service. For TV claims, replacement options are provided through a live link and our customers have the flexibility to make a selection. If the customer is not satisfied with the options available, SquareTrade can reevaluate the case and provide additional ass... read more
After multiple phone calls, the technician has been to my home to resolve the issue with the refrigerator three times and it is still not fixed and not working. This has been frustrating.
Waited 2 weeks for a tv and ended up with another broken tv. Been waiting again with no conclusion on my case. Also was given a tv that cost less than my original.
Business response:
Hello Reviewer1836812421, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade does our best to provide expeditious and hassle-free service to all of our customers. We also do our best to ensure our specialists are providing accurate and friendly service. For TV claims, SquareTrade works to act upon any issues reported by the customer when a replacement is delivered. If the unit is damaged through delivery, SquareTrade will work with the customer to have the unit picked up so another functio... read more
Horrible Service sent the item 3 times and still not working
Allstate Protection is disingenuous and on the verge of pure dishonesty, never again!!
Business response:
Hello hasinc-97267, We apologize for any frustrations caused surrounding your Epson Printer claim. SquareTrade does our best to provide expeditious and hassle-free service to our customers since our goal is to provide a smooth claim experience and eliminate any issues that can cause a delay. We want to ensure that you have the support you need during the claim process, either via email, phone, or our chat feature. We are very sorry this has not been your experience. In this case, we were happy to speak with you and provide a... read more
Consistent communication.
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,119 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.