This profile has been claimed by the business owner or representative.
Allstate Protection Plans / SquareTrade
About this business
I don't ever, ever want to deal with them again. I have been dealing with a claim since Feb 4th, 2023, that was approved the same day and egift card paid out. I went to use egift card, gone, nonexistent, find out days later, when I HAD TO CALL, it was audited, because I had to show proof of purchase. So after claim was paid, I threw receipt away, I had to go back to retailer, have them find receipt, call allstate again, submit that, was told oh, 2-3hrs..guess what..nothhhhinng. call back, it was never escalated, so it gets e... read more
Business response:
Hello FantasticPartridge-37179, We apologize for any delays you have experienced with your reimbursement claim. SquareTrade does our best to provide expeditious and hassle-free service to our customers. We also do our best to provide updates at every step to ensure a positive customer experience. In the event the payment is not received within the timeframe provided, our goal is to correct the issue before it causes any further delays. We are sorry this was not your experience. At this time, one of our team members has reach... read more
1st it took so long to come out. Then repair did not work. Going on almost 2 weeks and still not fixed now we have to wait again will never buy warranty from them again.
Business response:
Hello SuccessfulCoyote-8622, We apologize for any frustration surrounding your claim. SquareTrade strives to provide a smooth claim experience for our customers. Our goal is to make the process as seamless and efficient as possible. We understand your time is valuable; therefore, we attempt to account for any possible delays and eliminate them. Should an issue occur, we do our best to provide timely updates and communication to our customers. We partner with certified repair companies that are held to these standards for our... read more
I was disappointed that they said the damage was covered and that they would refund my purchase of the plan!
Business response:
Hello LivelyWolverine-8804, We apologize for any dissatisfaction with your recent experience with us. SquareTrade’s goal is to provide a smooth claim experience and give our customers seamless and effective service. We offer different types of protection plans for a multitude of electronic and non-electronic products. We strive to provide our terms and conditions as it relates to the customer’s specific item by sending their warranty contract via email and making it accessible on their online account as well. In the case of ... read more
Not worth to purchase insurance.
Business response:
Hello SleepyAmphibian-6370, We are sorry to hear you are dissatisfied with your recent experience. SquareTrade offers coverage for a wide variety of electrical and mechanical issues and, when the accidental plan is purchased, physical damage. However, our Terms & Conditions state that a limit of liability is set for each plan, which indicates your coverage amount. In this case, we could not process a new claim since this limit has been met. We understand there was a miscommunication regarding your claim's expectations, and w... read more
One of our Puretalk phones covered by the Square Trade/Allstate plan stopped working about 3 weeks ago. I filed a claim after a mix-up with policy coverage was cleared up. I took the Apple phone to a certified Apple repair facility as recommended by Allstate. After a wasted afternoon, nothing was able to be fixed by the repair facility, so I returned home. When I notified Allstate that no repairs were made to my phone and that I now wanted to replace the phone, they requested a document from the repair facility. So back to t... read more
Device quit working after a year of use
Unresponsive communication and eleven days into broken down television and still no repair date scheduled. Waste of money this coverage.
you will never see a dime of what you are owed
Business response:
Hello BlueAlligator-58085, We apologize for any frustration surrounding your recent experience. SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause a delay. However, there are necessary actions customers must take to help us move their claims forward. We have requested that you provide additional documentation to process your claim. At this time, our team will reach out to you to provide additional assistance and support. Thank You SQ
Only acceptable from Allstate because they gave an immediate, uncontested refund. I have had other claims with Allstate where they utterly refused to help me or honor their word and always had a irrelevant silly excuse as to why they wouldn't.
Business response:
Hello MagnificentEagle-70551, We're sorry for any dissatisfaction with your recent experience with us. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any issues that can delay the process before it affects our customers. We are sorry that this hasn't been your experience, and we would like to see how we can help you further. At this time, we reached out to you to provide additional assistance and support. Thank you, LS.
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,002 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.