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Allstate Protection Plans / SquareTrade
About this business
The issue was not resolved, there was no follow up to see if the issue was resolved..was told that I would get a link to help fix the issue but never got the link only got an email asking for a ratings,, not worth the extra money to get this service,,would recommend anyone to shop around and find someone that offers a real service plan not this fake plan
Business response:
Hello ZealousSquid-94632, We're sorry for any dissatisfaction with your recent experience with us. SquareTrade does our best to provide expeditious and hassle-free service to our customers since our goal is to provide a smooth claim experience and eliminate any issues that can cause a delay. We want to ensure that you have the support you need during the claim process via phone or our chat feature. We are very sorry this has not been your experience. At this time, we reached out to you to address this matter and to provide a... read more
My husband's phone completely quit on him and we called Square Trade to process a claim. Our expectation was to be sent to a store that could repair it that day or at most, finished the next day for pick up. This happened, albeit very clumsily as the Square Trade rep did not know our area at all, nor understand our need for something nearby as we are elderly and only take buses wherever we need to go. Once my husband was seen to by the tech at the store, he was told that it would take 3 to 4 business days because he didn't h... read more
Business response:
Hello darrinleehutton, We apologize for any delays you have experienced with your claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any issues that can delay the process before it affects our customers. We are sorry that this has not been your experience, and we would like to see how we can further assist you. We understand the frustration that can come from this. However, we were happy to speak with you and come to an amicable resolution for your claim. We hope to ... read more
Square Trade (Allstate) protection plan is a scam! I filed a claim for a refrigerator repair 7 months ago. I submitted receipts several times. They responded with multiple excuses not to pay...ranging from I didn't submit the receipts to the receipts were blurry. Hamza at Claim Review said to call customer service. Customer service said to submit the receipts to claim review. I have sent the receipts to Hamza several times. I've even forwarded emails to her showing that she received the receipts. Clearly, Allstate has no int... read more
Business response:
Hello kdj-24222, We apologize for any delays you have experienced with your claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any problem that can cause a delay before it affects our customers. If any issue arises, our goal is to provide the support customers need to complete the process. In your case, we have requested further documentation to process the claim. At this time, one of our team members will reach out to you to provide additional support. Thank You SQ
I had to worst experience this time around with the warranty policy. I feel like damned if you do damned if you don't. My TV was shutting off by itself, we troubleshooted it prior. And they said if it keeps happening after troubleshooting, call back ask to speak with a supervisor explain that we had trouble shooted the situation already and that the TV was still having problems and from that point they were supposed to find a permanent solution for my problem. I spoke to a total of I believe three supervisors because the fir... read more
Business response:
Hello dianabizousky, We apologize for any dissatisfaction you may have faced while getting your claim processed. SquareTrade does our best to provide a seamless experience and anticipate our customer's needs by providing customized service. Our support staff undergoes extensive training to ensure each customer's claim is handled with an appropriate resolution. We are sorry for the inconvenience faced in this regard. One of our team members will contact you to address any additional concerns you may have. HA
I bought two outdoor garages, and two Allstate three year plans. When I went to use the policies, they only had one policy on record, and the other one did not exist. Therefore, I was given money for one of my damaged carports, but the other one, I'm not getting paid for yet. Very chaotic, and everything they say they're going to do they don't do. Don't even bother using the chat service, it is a waste of time. Your best to just call them directly. Even though calling him directly still only got one of my carports replaced L... read more
Business response:
Hello SplendidFish-68426, We apologize for any inconvenience that you may have faced in receiving your complete reimbursement. At SquareTrade, our priority is to ensure that we are addressing our customer's queries promptly. We provide flexibility to our customers with options that fulfill their claim needs. Our reimbursements are typically processed within a business day. However, we sometimes require additional information to ensure that we are reimbursing the correct amount. We are sorry for the inconvenience. One of our ... read more
It has been three weeks and I still don't have a tracking number for my item because it hasn't shipped. I just keep getting a message saying that I will receive my tracking number in 2 business days. My local Walmart has what I need in stock. Why won't they just allow me to pick it up there?
Business response:
Hello, We apologize for any delays you have experienced with your claim. SquareTrade does our best to provide expeditious and hassle-free service to all customers. We also do our best to ensure our specialists are providing accurate and friendly service. For TV claims, replacement options are provided through a live link, and our customers have the flexibility to make a selection. If any issues arise, our goal is to provide the support you need to complete the process. We are sorry that this has not been your experience, and... read more
I had an issue loading the page that had my shipping label on it. I contacted customer service via email to inform them of my issue. I suggested emailing an attachment rather than sending me a link. The response I received told me to try several things I'd already tried and said if that didn't work to respond to that email to receive a new shipping label. I responded promptly and waited for several weeks before having to contact them a third time asking to please just send the damn label. I finally received a new shipping la... read more
coundnt get any where on line so had to call major language barrier between us had to go over and over with varius people abou sme problem still dont know if problem fixed
Business response:
Hello, We are sorry for any inconvenience you experienced with your recent interaction with us. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any issues that can delay the process before it affects our customers. We are sorry that this has not been your experience. At this time, one of our specialists has reached out to you to address this matter and to provide additional support. JS.
Tried to fix sound problem with software update, but unsuccessful.
Business response:
Hello, We apologize for any frustration surrounding your claim. Squaretrade's goal is to provide customers with service that is both purposeful and seamless. Our TV claim process is designed to ensure we are providing the most appropriate resolution based on the situation. This is why we will request pictures and product information or provide supplementary troubleshooting steps for our customers to complete. We have found that this can help customers avoid a claim altogether or help us determine the resolution most suited f... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,002 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.