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Allstate Protection Plans / SquareTrade
About this business
The agent I spoke with misunderstood me and now they want to say they can’t fix my oculus it’s just so disappointing then they said the would send me an email to take pictures and continue the claim and I haven’t received anything
Business response:
Hello Reviewer3564311891, We apologize for any frustrations caused surrounding your Meta Quest 2 claim. SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause a delay since we strive to provide an expeditious and hassle-free service. We give our specialists extensive training and coaching in order to ensure we provide courteous and knowledgeable claim assistance. We are sorry to hear this was not your experience. In this case, we were happy to speak with you and provide additio... read more
Game controller stopped working....isn't that why we got the all-state in the first place?? Why are you making us wait for a return label...have to pack it up...drive to drop off and then wait till you receive it for us to get a replacement check???? When you could have just issued a replacement check in the first place!!!! Now he is without a controller for that much longer....how frustrating!!! YOU CAN DO BETTER!!!!!! You did when my son's air conditioner went out...why so much hassle for a damn controller?
They denied my claim for an item that is not listed in contract as excluded and when I spoke with manager he said it is not a reason to deny in contract but they just do. He offered arbitration but it would cost me 800 for a 270 claim
Business response:
Hello Reviewer4218777566, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause a delay since we strive to provide an expeditious and hassle-free service. We give our specialists extensive training and coaching in order to ensure we provide courteous and knowledgeable claim assistance. We are sorry to hear this was not your experience. Again, we are very sorry for any frustration you have endured with t... read more
I was not able to make a claim for my beats!
The serviceman replaced a belt and pulleys but the machine a day later is making more noise than before. Clearly something more serious is the problem e. g. the motor
Business response:
Hello Reviewer1265509059, We apologize for any frustrations caused surrounding your Whirlpool Dryer claim. SquareTrade strives to provide a smooth claim experience for our customers. Our goal is to make the process as seamless and efficient as possible. We understand your time is valuable therefore we attempt to account for any possible delays in the process and eliminate them. Should a concern regarding recent repair occur, we do our best to provide timely updates and communication to our customers. For our in-home repairs,... read more
Do not like the phone they sent me. I would like to replace it but not sure who to call.
I have been trying to get email to send my sons switch lite in for repair and every time I call in I never receive email!
Business response:
Hello Reviewer687360178, We apologize for any frustration caused by your recent claim. SquareTrade does our best to provide prompt and hassle-free service to our customers. For Mail-In repairs, we guarantee a 2-5 business day repair from the day your device is received. While the shipping time is excluded from the estimated time frame, we use express shipping labels to ensure our customers receive their devices back as soon as possible. We understand that this has not been your experience. At this time, one of our specialist... read more
My clean handling was horrible. First, rather than understanding the issue with my JBL AirPods audio, I was offered a replacement “case” which tells me that whomever handling did NOT even read my claim details. After sending an email about, I was offered the 3 options of “cheap” replacements Not even anywhere of JBL quality. I even dodged the bullet and chose one option because I don’t want to lose my money that I paid. Another day goes by and I get another email saying they were refund me maybe because they find out that th... read more
Business response:
Hello Reviewer385443355, We are very sorry to hear that you are unhappy with your recent claim experience. SquareTrade always does our best to offer repair and replacement resolutions as our first priority, and a reimbursement is typically an option reserved for atypical situations. We have designed SquareTrade protection plans to cover our customers up to the amount spent on the item. The availability of the resolutions is based on several factors, such as the cost of the repair, the purchase amount of the device, whether w... read more
Hopefully Ill get my replacement soon :(
Business response:
Hello Reviewer1595392671, We apologize for any frustration surrounding your claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any issues that can delay the process before it affects our customers. We are sorry that this has not been your experience and we would like to see how we can further assist you. At this time, one of our specialists has reached out to you to address this matter and to provide additional support. Thank you, OU
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,119 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.