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Allstate Protection Plans / SquareTrade
About this business
They didn’t help me with my insurance claim
Business response:
Hello CalmBird-29077, We're sorry for any dissatisfaction with your recent claim experience with us. SquareTrade does our best to provide expeditious and hassle-free service to our customers since our goal is to provide a smooth claim experience and eliminate any issues that can cause a delay. We want to ensure that you have the support you need during the claim process via phone or our chat feature. We are very sorry this has not been your experience. At this time, we reached out to you to address this matter and to provide... read more
See title. It’s self explanatory
They followed through with a defective product.
Trying to make a claim was nearly impossible. I could not get through to anybody. I was passed on to different people seven times then disconnected. Finally, I was able to get through to a person. That is were things started to go really wrong. I could not get them to understand what device I was having problems with. I told them I was having a problem with my Samsung Refrigerator ice maker. Then was passed on to somebody else that said, " I understand you are having a problem with your mobile phone. Again, I said, "No, it i... read more
I have never had problem with any other company trying to process that was so difficult. And to make it even worse it still hasn't been resolved.
Business response:
Hello BraveAntelope-25042, We apologize for any difficulties you have experienced with your recent claim. SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause a delay since we strive to provide an expeditious and hassle-free service, mainly when our online portal is utilized. However, there are necessary actions customers must take to help us move their claims forward, such as submitting proof of purchase. We require receipts to verify essential details that affect the protec... read more
TLDR: Con: hid that didn't cover accidents, tried to make me get damage paid for by someone else, confusing and contradicting warranty process. Pro: did refund the premium after coverage denied. Bought protection for a refurbished phone. Definitely were not up from that protection was not for accidents. After a few months the phone stopped working properly (FaceID broke on iPhone). Unfortunately, before I made the claim, the phone was dropped which cracked the screen. During the warranty process, Allstate first required I tr... read more
Business response:
Hello, We apologize for any frustration caused by your recent claim experience. SquareTrade offers two types of plans: Standard and Accidental. Our Standard plan covers mechanical and electrical malfunctions, while the Accidental plan includes accidental drops or liquid contact. In this case, the item was covered under our Standard Protection plan, which does not protect against physical damage. While SquareTrade does our best to assist all of our consumers, we can only approve claims within the specifications of the coverag... read more
The whole claims process took approximately six months and they only fixed one out of two issues. We will have to send our device back to them to repair or replace the second reason why we made the claim in the first place. This company is extremely unorganized and the claim's workers have difficulty following through on tasks such as submitting requests.
Business response:
Hello, We are sorry to hear that you are dissatisfied with your recent experience. SquareTrade uses certified technicians to complete all repairs, and we perform extensive diagnostic tests to confirm functionality before returning the equipment to the customer. We offer a service guarantee of the work done for a period of time after the mail-in repair for any failures once the claim is completed. We are sorry that the issue with your device is still not fully resolved. At this time, one of our team members has reached out to... read more
Took some time to get my warranty to show up under my email, then once repair was approved and completed, the reimbursement was delayed multiple times for the following reasons. The receipt was not marked as paid, which should not matter as the bill would be my responsibility either way Once I had the service provider mark the invoice as paid, the reviewer rejected the receipt as "altered" essentially accusing me of fraud. Even submitting a screen shot of the invoice in the email I received from the vendor along with a scree... read more
After filing they were to ship me a box to return the defective equipment. It has been almost three weeks and so far the return box has not come. This is not good customer service. Please contact me.
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,002 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.