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Allstate Protection Plans / SquareTrade
About this business
The tech on the phone just gave thing to try , said try it for a few days and call if there is still a problem . The old stall technic. They figure no one will go to the trouble to call back. Then if you do call back they will want you to send the printer to them for service. That is stupid who is willing to be without a printer for weeks. These protection plans are a joke
Business response:
Hello GiftedCondor-61885, We're sorry for any dissatisfaction with your recent experience with us. SquareTrade offers a variety of resolution options for our customers to ensure we meet their service needs. Our goal is to provide our customers with coverage throughout the life of the protection plan. Our resolution options are based on several factors, such as the type of item, the issue at hand, and the price. Our printer claim process starts with an evaluation of the problem with one of our technical experts that takes pla... read more
Give me a break. He can’t even program the new phone and you want to put a $750.00 illegal hold on his credit card.
Takes to long for payout and receive payment. Instead of receiving the amount you paid for your purchase they withhold a portion of it. I’ll never purchase another Allstate Protection Plan!
it was easy to file and was told would be getting a new tv, so far we have chosen 3 different tvs but still have not received due to "Hi Theresa, Thank you for replying! Unfortunately at this time we have run into availability issues with the 70UQ7590PUB. As an alternative, we are able to locate a 100012588 as a replacement model. Please take a look and let us know how you would like to proceed." Each time was offered a different model, first a Vizio, then a LG, last one was an ONN. I will never purchase this warranty again.
Business response:
Hello, We apologize for any delays you have experienced with your TV replacement claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any problems that can cause delays before affecting our customers. If any issue arises, our goal is to provide the support you need to complete the process. We are sorry to hear this was not your experience. At this time, one of our team members has reached out to you to address this matter and provide additional support. Thank You SQ
Had an issue with my Apple ear pods and went on your chat site. Was told had to take into an Apple repair which was 80 miles away one way and said that would not work. The lady was chatting with got it then I could send them in and see if could be fixed or what. Turns out they could not and ended up getting paid for replacement of them. Only thing been nice was talk with someone in person on a phone.
Poor due to not knowing my service was with SquareTrade as this company is now own by AllState but it took me several phone calls to finally learn about it
I was finally able to get through to file a claim after several busy messages due to the hurricane in Florida. My debit card was charged for the co-pay, but I never recieved the email saying where to take my phone for repair. I called customer service and was told there was an error made and that I would be getting that email right away.... three days later and still no email. I'm out $65 bucks and still have a phone that deposits glass shards into my face when I use it. I think I've been scammed!
Business response:
Hello Jennifer, We apologize for any delays you have experienced with your claim. Here at SquareTrade, we ensure that the level of service required to meet the customer's needs is met with proficient resolutions. We strive to eliminate any issues that can delay the process and affect our customers. We are sorry that this has not been your experience, and we would like to see how we can further assist you. Again, we truly apologize for any trouble you've had thus far. However, we'd like the opportunity to review the case furt... read more
I have been trying to file a claim for 3 weeks and have been put off in every way possible. Now that my claim has been accepted it looks like it is going to take another three weeks and numerous phone calls to get a shipping label. Never again will I pay for a protection plan
Business response:
Hello, We apologize for any delays you have experienced with your claim. SquareTrade does its best to eliminate any issues that can delay the process before it affects our customers since we strive to provide an expeditious and hassle-free service. While our shipping labels are automatically sent via email to process the claim as quickly as possible, we can accommodate requests to print and ship the label to the address on file. While issues or delays may occur during the process, we aim to ensure our customers receive the t... read more
I was promised a refund if I return my item with the label they attached to an email. I have been unable to print it. I have sent several emails regarding this issue. It has been over a week since I started the process.
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,002 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.