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Allstate Protection Plans / SquareTrade
About this business
Almost impossible to communicate with a live person. New tv was supposed to be delivered within 7-10 days from nov. 1st and has not yet been received. I am very disappointed!
Business response:
Hello Reviewer2684954518, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade does our best to provide our customers with efficient and effective resolutions since we strive to make the claim experience as hassle-free as possible. In the event the customer does not receive their replacement, our goal is to correct the issue before it causes further delays. We are sorry this was not the case with your claim. At this time, we have reached out to you to provide additional assistance and suppor... read more
When I received my robot back it was full of dirt and dust including in the box. The robot has not worked correctly since receiving it. It does not go past the perimeter of my rooms even after multiple calls with shark. This was not an issue before I sent it in to get the side wheel fixed.
Business response:
Hello Theybrokemyshark, We apologize for any frustration surrounding your claim. SquareTrade uses certified technicians to complete all repairs and we perform extensive diagnostic tests to confirm functionality before returning a device to our customer. We offer a service guarantee of the work done for a period of time after the mail-in repair, for any failures once the claim is completed. We are sorry the issue with your device is still not fully resolved. At this time, we have reached out to you to discuss this and ensure ... read more
To charge or sell easy to resolve a problem never
Business response:
Hello Reviewer694959741, We apologize for any frustration surrounding your claim. SquareTrade does our best to assist all of our customers and provide efficient and effective resolutions. However, per our terms and conditions, customers must file a furniture claim within 30 days of when the issue occurred. While SquareTrade does our best to assist all of our customers, we can only approve claims within the specifications of the coverage purchased. At this time, one of our specialists has reached out to you to address this ma... read more
They didn't help me resolve my issue that I am having with my tv just gave me steps to take as if I didn't already tried this before contacting them
Business response:
Hello Shay1993, We apologize for any frustration surrounding your claim. SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause a delay since we strive to provide an expeditious and hassle-free service. We give our specialists extensive training and coaching in order to ensure we provide courteous and knowledgeable claim assistance. We may ask for you to reach us at our customer service line since certain steps cannot be completed via chat or email. We are sorry for the frustra... read more
Wrong part came in and had to be reordered and rescheduled appointment!
Business response:
Hello Reviewer3378967461, We are sorry to hear you are dissatisfied with your recent experience. SquareTrade strives to provide a smooth claim experience for our customers. Our goal is to make the process as seamless and efficient as possible. We understand your time is valuable therefore we attempt to account for any possible delays in the process and eliminate them. Should a delay occur, we do our best to provide timely updates and communication to our customers. For our in-home repairs, we partner with certified repair co... read more
I purchased a 3 year protection plan on my 55"Samsung TV. 1 year 1 month later my screen goes black. I provided all my credentials and since then I have been told that m.y replacement TV would arrive on the 1st of November. NO SHOW! Then I'm told to take more pictures and send them in an email. I did!. O get an email early this morning that state by an person by the name of Aisha that my TV has been delivered and if o had any questions to contact Squaretrade..... Another NO SHOW and now they are saying they are gotng to have... read more
Business response:
Hello Reviewer3085699657, We are sorry to hear that you had difficulty getting an update on the status of your claim. SquareTrade does our best to provide expeditious and hassle-free service to all customers. We also do our best to ensure our specialists are providing accurate and friendly service. For TV claims, there are many teams that work together in order to provide a resolution. However, the process starts with an evaluation of the issue with one of our technical experts that takes place over the phone. While issues o... read more
The service is horrible. Never again
Business response:
Hello Reviewer4085429394, We apologize for any delays you have experienced with your claim. SquareTrade does our best to provide expeditious and hassle-free service to our customers since our goal is to provide a smooth claim experience and eliminate any issues that can cause a delay. We want to ensure that you have the support you need during the claim process, either via phone or our chat feature. We are very sorry this has not been your experience. We understand there was a miscommunication regarding the expectations for ... read more
Worse experience at Walmart
Business response:
Hello Reviewer1048866155, We apologize for any frustration surrounding your claim. SquareTrade protection plans are extended plans designed to provide peace of mind by protecting against mechanical and electrical failures when the manufacturer's warranty has expired, or the manufacturer cannot assist during their warranty period. In the event the manufacturer does not provide service, SquareTrade can reevaluate the case to see how we can take care of the customer's issue. We understand the frustration that can come from this... read more
I was very happy with my experience, until, I did no t recieve my replacement vacuum. Filed a claim, received an answer and was informed that a replacement was in order. Now I have been waiting approximately 2 weeks and still no delivery. If and when I recieve my new vacuum, I would be more than happy to update this review. If I could get anyone from ALSTATE OR WALMART, to contact me that would be great also.
Business response:
Hello Reviewer150893140, We apologize for any delays you have experienced with your claim. SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause a delay since we strive to provide an expeditious and hassle-free service. We give our specialists extensive training and coaching in order to ensure we provide courteous and knowledgeable claim assistance. We are sorry to hear this was not your experience. Again, we truly apologize for any trouble you experienced during the claim pro... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,119 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.