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Allstate Protection Plans / SquareTrade
About this business
Hours on the phone talking to Costco concierge, Allstate and LG TV representatives other several days before LG agreed to send parts and dispatch a service technician. Received replacement boards for our 65" LG TV on 11/8/2022. I was given a range of dates in November that would work for me being home. I selected November 16th. Received an email from Allstate that my appointment was scheduled for 11/16 between 8am and 5 pm. The next day I received an email from Allstate saying there has an update to my scheduled appointment ... read more
Costco needs to switch from this this service. Incompetent and unreliable.
Business response:
Hello, We apologize for any dissatisfaction with your recent Tv claim experience for a replacement. SquareTrade does its best to provide expeditious and hassle-free service to all customers. We also do our best to ensure our specialists are providing accurate and friendly service. For TV claims, replacement options are provided through a live link, and our customers have the flexibility to make a selection. If the customer is unsatisfied with the options available, SquareTrade can reevaluate the case and provide additional a... read more
I've been waiting for a reimbursement for over 2 weeks now going in circles
Business response:
Hello deejones-51936, We apologize for the delay in receiving your reimbursement regarding your recent claim. SquareTrade does our best to provide our customers with efficient and effective resolutions since we strive to make the experience as hassle-free as possible. We also do our best to ensure our specialists are providing accurate and friendly service. If the payment is not received within the timeframe provided, our goal is to correct the issue before it causes further delays. We are sorry this was not your experience.... read more
Disappointed with policy, didn't deliver a replacement for the broke product instead paid out the purchase price, then you have to repurchase and pay the difference if the price increase
Business response:
Hello, We apologize for any dissatisfaction you have experienced with your reimbursement claim. SquareTrade always does our best to offer repair and replacement resolutions as our priority, and reimbursement is typically an option reserved for atypical situations. We have designed SquareTrade protection plans to cover our customers up to the amount spent on the item. The availability of the resolutions is based on several factors, such as the cost of the repair, the purchase amount of the device, whether we can source a comp... read more
I have sent my product back a number of times. It has been returned with tge problem not corrected.
Business response:
Hello HappyDove-14214, We apologize for any dissatisfaction caused surrounding theitem you mailed for repairs. SquareTrade does our best to finalize repairs within five business days from the day that we receive your item. We provide practical and high-quality repairs. Completeitem audits are performed and monitored to ensure all diagnostic tests are passed, and items are fully functional.All items go through a rigorous inspection process that is approved before release. However, we are sorry this has been your experience. W... read more
Still waiting for the remaining $65. It's been 2 weeks now
Business response:
Hello. We truly apologize to hear about the delay in processing your warranty refund. SquareTrade does our best to provide our customers with efficient and effective resolutions since we strive to make the experience as hassle-free as possible. We also do our best to ensure our specialists are providing accurate and friendly service. If the payment is not received within the timeframe provided, our goal is to correct the issue before it causes further delays. We are sorry this was not your experience. We understand the frust... read more
This has been the worst warranty I’ve ever had to deal with !!!!
Business response:
Hello TameElk-14089, We apologize for any delays you have experienced with your in-home repair claim SquareTrade does our best to provide expeditious and hassle-free service to all customers. For TV claims, there are many teams that work together in order to provide a resolution. We understand your time is valuable, therefore we attempt to account for any possible delays in the process and eliminate them. Should a delay occur, we do our best to provide timely updates and communication to our customers. For our in-home repair... read more
After filing claim on-line a service technician arrived about 1 week later...said the washer was not repairable and would notify Allstate the next day......after at least 7 telephone conversations, Allstate finally agreed the washer was not going to be repaired and was a total loss. Once the decision was made, the check arrived timely....just the frustration of phone calls etc and waiting for the decision was not good. Also, talking too the customer service people was an experience and I got the impression I was getting the ... read more
Was told they would send out parts before service but they did not send them. So I called and was told the Technician would not need them after all the day before the Technician was to come out. SSo I then took off work the morning that he did come to do the repair and I was told he could not repair my issue without then pre-sending the parts. So I was told he would have to order parts. I have not heard anything since then. I called this morning, and am waiting for an answer.
Business response:
Hello ColorfulOx-14814, We apologize for any delays you have experienced with your recent in-home repair claim. SquareTrade strives to provide a smooth claim experience for our customers. Our goal is to make the process as seamless and efficient as possible. We understand your time is valuable therefore we attempt to account for any possible delays in the process and eliminate them. Should a delay occur, we do our best to provide timely updates and communication to our customers. For our in-home repairs, we partner with cert... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,002 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.