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Allstate Protection Plans / SquareTrade
About this business
This has been the worst warranty I’ve ever had to deal with !!!!
Business response:
Hello TameElk-14089, We apologize for any delays you have experienced with your in-home repair claim SquareTrade does our best to provide expeditious and hassle-free service to all customers. For TV claims, there are many teams that work together in order to provide a resolution. We understand your time is valuable, therefore we attempt to account for any possible delays in the process and eliminate them. Should a delay occur, we do our best to provide timely updates and communication to our customers. For our in-home repair... read more
After filing claim on-line a service technician arrived about 1 week later...said the washer was not repairable and would notify Allstate the next day......after at least 7 telephone conversations, Allstate finally agreed the washer was not going to be repaired and was a total loss. Once the decision was made, the check arrived timely....just the frustration of phone calls etc and waiting for the decision was not good. Also, talking too the customer service people was an experience and I got the impression I was getting the ... read more
Was told they would send out parts before service but they did not send them. So I called and was told the Technician would not need them after all the day before the Technician was to come out. SSo I then took off work the morning that he did come to do the repair and I was told he could not repair my issue without then pre-sending the parts. So I was told he would have to order parts. I have not heard anything since then. I called this morning, and am waiting for an answer.
Business response:
Hello ColorfulOx-14814, We apologize for any delays you have experienced with your recent in-home repair claim. SquareTrade strives to provide a smooth claim experience for our customers. Our goal is to make the process as seamless and efficient as possible. We understand your time is valuable therefore we attempt to account for any possible delays in the process and eliminate them. Should a delay occur, we do our best to provide timely updates and communication to our customers. For our in-home repairs, we partner with cert... read more
I called Sony during the manufactures warranty & got the run around. Sony has the worst customer service out there. On the other hand Allstate square trade was the best decision I ever made. I received the refund w/ the quickness.
I am a DJ who bought a speaker to do partys this speaker broke I sent it in to get fixed it came back broke...I sent it in again to get fixed and was told it can't be fixed...I depended on this speaker for money...I lost parties and money and time...No one cares...I can be reached at 215-341-8161..
Business response:
Hello FineRat-30425, We are very sorry to hear that you are unhappy with your recent claim experience SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any issues that can delay the process before it affects our customers. We are sorry that this has not been your experience and we would like to see how we can further assist you. We understand the frustration that can come from this. However, we were happy to speak with you and come to an amicable resolution for your claim.... read more
It’s honestly a waste don’t even buy the protection
Business response:
Hello PuzzledTiger-84410, We truly apologize for any frustrations caused surrounding your Kids Chairs claim. SquareTrade protection plans are extended warranties designed to provide peace of mind by protecting against mechanical and electrical failures when the manufacturer's warranty has expired, or the manufacturer cannot assist during their warranty period. In the event the manufacturer does not provide service, SquareTrade can reevaluate the case to see how we can take care of the issue. We understand that this may have ... read more
I reported my claim to Consumer cellular on the 19 of last week .I was told it would take 3 or 4 days. Well it is not here yet 10 days later. I have called your help line for 3 days now to find out where my phone is and each time I am told it would arrive that day .If this is a scam I do not like it and now I will call consumer cellular to let them know of your great service!
Business response:
Hello FineBird-22144, We apologize for any delays you have experienced with your claim. SquareTrade does our best to provide our customers with resolutions that are both quick and convenient. When it comes to replacement claims, we aim to provide you with a product that is comparable and has the same features as your original phone. At times, there could be a delay if the item is not readily available in our inventory. We are sorry that you did not receive a resolution in a timely manner and we understand why this can be fru... read more
We submitted two (2) claims for a product bought on Waifair.com with the Allstate protection plan. Both of the claims were legitimate and according to the terms of the coverage, should have been covered. In both cases, the claims were denied. We will never purchase product protection plans from Allstate or any other company based on this experience.
Business response:
Hello ToughParrot-93058, We are sorry to hear that you were unable to get your claim processed on your Canopy tent. At SquareTrade, we ensure to serve our customers with the solutions that are the best fitting for the situation. We offer protection plans on a variety of consumer goods. Our plans are designed extensively to cover each item for electrical or mechanical failures or accidental damages in some instances. In this scenario, we could not proceed with the claim because it did not fall within the criteria of the terms... read more
Title says it all… how can I get a new one without the full amount.
Business response:
Hello Ryanlowe-57589, We are sorry to hear about any dissatisfaction experienced in receiving the reimbursement amount. SquareTrade provides efficient services to all our customers to ensure each claim processed is based on our customer's situation. We work on making things feasible for our customers. Our fast cash resolution is an express payout based on the timeframe the item is used, and we do not require the item to be sent back to us. We understand that this may not have been your preferred resolution. One of our team m... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,025 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.