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Allstate Protection Plans / SquareTrade
About this business
Your representative is telling me that the error with my TV is a software program, and it is not. I believe it is a hardware issue (22yrs experience in electric engineering). Told me to call TV manufacturer instead to troubleshoot. I've already tried the software update and it did not resolve problem. Allstate does not want to cover my extended warranty and I am very disappointed in them. Will not ever purchase another electronic item from Walmart since they now use Allstate for their extended warranty program.
Business response:
Hi Gary, We apologize for your dissatisfaction since we are not able to complete your claim. SquareTrade does our best to provide expeditious and hassle-free service to our customers. We provide over the phone troubleshooting services to effectively solve our customer's problems. Not only does troubleshooting allow us to get an in-depth understanding of the issues plaguing the customer's device, but it can also lead to a simple on the spot fix that does not impact the customer's protection plan. There are cases, such as this... read more
I still have not received my replacement TV or heard anything back from them.
Haven’t received my replacement tablet
Business response:
We apologize for any frustration you've experienced while filing a claim on your tablet. SquareTrade does our best to provide a prompt and seamless experience when approving claims. When it comes to replacement claims, we aim to provide you with a product that is comparable and has the same features as your original item. At this time, one of our specialists has reached out to you to provide additional support.
They said they were sending me a new projector and now they want to send my 99 dollars that's not right I paid 100 plus tax and I bought the insurance. Why can't I get back all my money and I have nothing to watch for almost 2weeks I'm very upset
Business response:
Hello OpenDragonfly-17205, We apologize for any dissatisfaction with your recent experience with us. SquareTrade does our best to provide our terms and conditions to customers via email once they have purchased a protection plan. Additionally, we make the warranty terms accessible to our customers on their online account. Our protection plans are designed to provide coverage up to the total amount paid for the item at the point-of-sale. However, this amount does exclude taxes or any additional fees that may have been accrued... read more
Discrepancies among Squaretrade representatives on repair process time or duration unable to remedy staff states label is on the way 9 days later. Still waiting
Business response:
Hi Laurie, We apologize for the delays encountered during your recent claim. SquareTrade does our best to provide hassle-free service to our customers. For Mail-In repairs, we guarantee a 2-5 business day repair from the day your device is received. If an issue is found with the shipping label e-mail, we can always request a physical label, however, that request takes some time to be completed. We are sorry this took more time than expected. At this time, one of our specialists has reached out to you to address this matter a... read more
No I don’t want to tell you about it
Business response:
Hello, We apologize for any dissatisfaction with your recent experience with us. We would like to have the opportunity to assist you. If you choose to speak with Squaretrade, please feel free to contact us via our website, mobile app or by calling our 24/7 support center number.
My sofa is 3 months old and was told it was a cosmetic issue that’s not covered. Sofa cost $1000 and will not be covered. How does that make sense.
Business response:
Hello, We apologize Squaretrade was unable to approve your recent claim. Squaretrade protection plans cover issues which impair the functionality of products. For furniture, this can include rips, stains or other failures which prevent the item from being used properly. In this case, the described concern would qualify as cosmetic. Cosmetic issues are not considered to impede use of a product for Squaretrade and this is not covered by any of our warranties. A member of our support has reached out to you and looks forward to ... read more
Useless couldn’t even use it still waiting on a refund smh
Business response:
Hi Ronald, We apologize for any inconvenience or frustration faced during your recent claim. SquareTrade protection plans are extended warranties designed to provide peace of mind by protecting against mechanical and electrical failures when the manufacturer's warranty has expired, or the manufacturer cannot assist during their warranty period. We detected that your item is still covered by the manufacturer since they usually cover their items for up to 1 year after your purchase. In this case, we were happy to speak with yo... read more
Bought this plan at Costco yielding 5 year coverage on a TV. The screen developed black bubbles in year 3. Costco concierge was easy to deal with after initial troubleshooting they sent me over to Allstate. Filed the claim and handled everything from that point on via email. There is no phone number listed anywhere that I could find on their paperwork, website or emails. After multiple photos of the issue, they concluded that it could not be fixed and offered an Samsung unit as a replacement. A couple of days goes by and the... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,027 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.