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Allstate Protection Plans / SquareTrade
About this business
Had good luck in the past for an item covered by them. This time extremely disappointed. Bought 3 speed queen washers and 3 Allstate protection plans. 2 of the washers needed repair and I went through multiple representatives, getting the repairs done, sending the invoices. Then I was contacted by another representative telling me my claim was not valid and was not covered. The reason given was because of our type of usage being multi-family. What I am upset about is I ASKED INITIALLY BEFORE PURCHASING THE WARRANTIES IF OUR ... read more
Business response:
Hello, We are sorry for your recent experience with your warranty purchase and claim. Squaretrade does our best to ensure our policy details are transparent and the purchase process is as informative as possible. Though we do our best to offer a variety of plans and coverage, there are certain prerequisitesfor an item to meet to qualify for our warranties. Squaretrade warranties are intended for personal use only through most of our partners. We understand your feedback that this was not clear during the initialpurchase, and... read more
If your product is still under warranty they won’t help you instead they send you to deal with the manufacturer first. What a waste of money if I have to go through the hassle of getting in contact with the manufacturer which sometimes it is most likely located in another country. Never again will I purchase their coverage.
Business response:
Hello Marielavasquez, We apologize for the inconvenience you faced while filing a claim. SquareTrade works efficiently and does its best to ensure our customers' claim filing process is efficient and hassle-free. The protection plans we provide run concurrently with the manufacturer's warranty to make sure the item is covered from both sides. If the manufacturer warranty expires or if they fail to assist, SquareTrade covers the item within the specification of the protection plan purchased and provides a resolution that is t... read more
Terrible never do it again
Business response:
Hello FairCoyote-89608, We apologize for the inconvenience you faced dealing with your recent claim. SquareTrade is efficient and has a quick turnaround time when it comes to our resolutions. We process electronic gift cards within one business day to ensure our customers receive their payments quickly. We apologize that this did not occur in this case. We would love to turn this experience around for you. A member of our team has attempted to reach out to you to meet a satisfactory resolution. -H.A
Only covering half of the expenses
Business response:
Hello BusyPigeon-40070, We apologize for the dissatisfaction you faced concerning the claim. We here at SquareTrade do our best to meet the necessary parameters to ensure the best resolution is given to our customers that benefit their needs and satisfies them. We provide many resolutions and amongst them is Local repair. We give a choice to the customers to get their item repaired from any local repair shop, pay out of pocket, and send us the repair invoice to get reimbursed. However, we have a deductible set for certain pr... read more
My phone is to sensitive. Buttons keep tripling, esp. when entering account numbers. Answering machines won’t accept triple numbers, then erase and start over. I placed a call to Consumer Cellular, then was transferred three times, finally was told I needed to be on another phone to fix this one. I only have one phone. Am I satisfied—NO !!!
Business response:
Hi Bjmg, We apologize for any difficulties you have experienced throughout your recent claim. SquareTrade offers a variety of resolution options for our customers to ensure we meet their service needs. Our goal is to provide our customers with coverage throughout the life of their protection plan. Our resolution options are based on several factors, such as the type of item, the issue at hand and the item’s price. All these variables are taken into consideration when determining the most appropriate solution for our customer... read more
I was told someone would fix my furniture but no one has come to repair it. It has been 6 weeks since it was approved to be repaired as of today 6/21/22 nothing has been fixed no phone call to contact none!
Business response:
Hi EasyCardinal-33162, We apologize for any delays you have experienced with your recent furniture claim. SquareTrade does our best to provide a seamless experience and anticipate our customers’ needs by providing personalized service. We offer a variety of resolution options to ensure we meet service needs and resolve our customers’ claims efficiently. Our in-home repair resolution allows the customer the convenience of having repair parts and a certified technician sent to their home to fix their item. We attempt to accoun... read more
Takes several calls to get a repair taken care of.
I asked for a shipping label and the response I received was check the one we sent you on 3/16 but that was the one I couldn’t pull . How difficult would it be for your company just to reply with a new label 20 days later . Incompetent!
Business response:
Hi JollyPeacock-31690, We apologize for any delays you have experienced with your recent claim. SquareTrade does its best to provide our customers with resolutions that are both quick and convenient. One of our main goals is to identify and eliminate any issues that could delay our claims process before it affects our customers. For any claim resolution that involves a shipping label, we provide a prepaid label that is sent electronically to the customer along with their next steps. We are sorry to hear you have experienced ... read more
The first time I called the guy gave me the run around and said i needed to video a bunch of stuff. When I called a month later about the same issue the guy refunded me my money, no questions asked!
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,027 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.