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Allstate Protection Plans / SquareTrade
About this business
The left refrigerator broke off, its been several weeks and the handle hasn't arrived - still waiting - Mario
Business response:
Hello, We do apologize for any delays with your repair. Squaretrade in-home repairs are a resolution intended to be convenient and expeditious for our customers, as we understand the failure of a product such as this is already disruptive. With these repairs we haveseveral procedures in place to ensure a quick turnaround time, such as using local technicians and expediting parts shipping. We understand you're still waiting on resolution and this is not what we want for our customers. A member of our support team has reached ... read more
Allstate scheduled a repair on my refrigerator. I received the parts in the mail. I took off work the afternoon of the appointment. The repairman never came. I called Allstate and they tried to call the repairman. There was no answer. I was told that I would get a follow up call and a reschedule. There has been none.
Business response:
Hello, We are sorry that your in-home repair technician did not arrive for your appointment. Squaretrade utilizes local technicians to completerepairs for big products such as appliances, though each technician is vetted to ensure they are providing the qualityof service we provide for our customers. Beyond being certified, our technicians should be meeting the expectations provided to our customers, including when and where appointments are set. We are concerned to hear of your experience and this is something we take great... read more
I filed my claim and gave the necessary documentation of the problem. They resolved the issue and backed up my claim.
They did come thru but the first TV was cracked and not new, box was retaped and missing cardboard on top. Had to be picked up. The second TV was delivered without any notice, just showed up at 9:30 am. You could tell that the second TV was new and it works perfect, but the communication between their vendor and their customer is not very good
Was on the phone with them told them the problem, had an issue with getting a copy of th receipt got that resolved and finally got to the problem and then proceeded to go over the issue over the phone with little resolve after an hour and basically was told to fix my issue listen to to the tv with max volume. Not really a fix just a quick way to not address the problem.
Business response:
Hi Aaron, We’re sorry to hear about the dissatisfaction you experienced while completing a claim for your TV. Our goal at SquareTrade is to make the process of protecting and filing a claim on your TV as convenient as possible so that you can get back to watching the things you love. Generally, troubleshooting allows our claim experts to get a more in-depth understanding of the issue and often provides a simple, immediate fix to most problems. There are cases, such as this one, where an intermittent issue is difficult for us... read more
My scanner started giving error messages... 'cannot communicate with the scanner' and 'cannot find the scanner'... when I tried to use it. It is a few years old, so I assumed that something was wrong with the scanner. I contacted Allstate Protection Plans; my claim was approved within a few hours. I didn't actually send the scanner in. I purchased a new one, same model, and it did exactly the same thing. After some research, it appeared that the problem may be with Windows 11. It doesn't start a windows 'service' necessary t... read more
Our T.V stopped working and we called them up, the process was pretty long but smooth though. The part that upset me is when we were presented with the option of either a giftcard/check for the value or just a replacement of the same quality and features. It was here I asked them if it would be the same brand and they assured me it would be but they told me once I picked one or the other it couldn't be changed which I did understand. So I picked just the replacement and low and behold I get the email and it has a generic bra... read more
Unfortunately the service team were busy with 2 week wait time , I fix the issue by my self otherwise the family would be without fridge
Business response:
Hi Yuri, We’re sorry to hear of any delay in receiving a resolution for the recent claim on your refrigerator. SquareTrade strives to create a convenient and straightforward claim experience so our customers so that they have more time to enjoy the products they love. For appliance claims, several teams of experts coordinate to ensure we correctly diagnose an issue and provide the best possible solution. In-Home Repairs offer customers the flexibility of scheduling and having their issues resolved from the comfort of their o... read more
Repairs & Deductible too expensive, that’s why I canceled mine!
Business response:
Hi Michael, We’re sorry to hear of any dissatisfaction with your recent claim experience. Our goal at SquareTrade is to make our protection plans easy to understand. Our website or mobile app allows customers to access all of the warranties for the items they love. From there, customers can verify their warranty details, such as their coverage type or deductible. To ensure customers get the protection they want, we refund most warranties in full within 30 days of purchase. A member of our team has reached out to you directly... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,027 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.