This profile has been claimed by the business owner or representative.
Allstate Protection Plans / SquareTrade
About this business
Poor customer service slow process getting refunded for television and excuses period.
Business response:
Hi Phillip, We’re sorry to hear of any delay in receiving the reimbursement for your recent TV claim. SquareTrade strives to provide a convenient, straightforward claim experience so that customers can focus on what matters most to them. In most cases, our gift card reimbursements are processed electronically within one business day and emailed to customers. In the event that a customer does not receive their payment, however, our goal is to correct the issue before it causes further delays. We apologize that this has not be... read more
I had aQ65 Samsung TV that the screen went bad ! Square trade was the worst mess I have ever went through! If I was Costco I would drop Allstate like a hot potato ! Square trade **** ! Each person I talked to said something different & I never got it resolved with then. ! Costco had to take care of me ! They stand by there word ! Square trade / Allstate need to learn a lesson about Customer Service from Costco! I hope & Pray nobody else ever has to go through what I did ! Thanks
Business response:
Hi Stein, We apologize for any dissatisfaction with your recent experience with us involving your TV. SquareTrade does our best to provide expeditious and hassle-free service to all customers. We also do our best to ensure our specialists are providing accurate and friendly service. For TV claims, there are many teams that work together in order to provide a resolution. However, the process starts with an evaluation of the issue with one of our technical experts that takes place over the phone. While issues or delays may occ... read more
It’s been 2 months and still no payout.I’ve heard the check is in the mail for the last month. Slow to process my claim.
Business response:
We apologize for any delays you have experienced with your claim. SquareTrade does our best to provide our customers with efficient and effective resolutions. We offer multiple resolutions including reimbursement to get our customers back up and running again. We aim to provide a seamless experience going through the claim process but we understand that in some cases our customers may experience some delay. We do our best to mitigate these delays as much as possible and are sure to resolve any issues where delays may happen.... read more
We were given confusing information. Replacement dates that arrived with no delivery or explanation. Two additional dates with no delivery. We still haven’t received our TV
Business response:
We apologize for any frustration caused by your recent claim. SquareTrade does our best to provide swift and worry free service to all customers. We also do our best to ensure our specialists are providing accurate and friendly service. For TV claims, there are many teams that work together in order to provide a resolution. While issues or delays may occur during the process, our goal is to ensure our customers receive structured and worthwhile resolutions in a timely manner. We are sorry this did not occur in this case. We ... read more
Sent my Nintendo Switch in twice so far. The first time it came back it still wouldn't charge and wouldn't turn on. Just got it back for the second time, it was charged to just over 20% and turned on, until I tried to set it back in the base. Then it showed an error, and now doesn't turn on again. It's also still not charging on the base as the charging light will turn on for less than a second and immediately turn right back off.
Business response:
Hello Richard, We apologize for any frustration caused by your recent claim. SquareTrade uses certified technicians to complete all repairs and we perform extensive diagnostic tests to confirm functionality before returning the equipment to the customer. We have an established process in place after each mail-in repair for any concerns that may occur after the repair is completed as a guarantee of the work. A specialist has contacted the customer and we are working towards an amicable resolution. -DS
I made 2 calls to customer service this year. The 1 st was 3-4 months ago. The most recent was my best experience once I asked for a supervisor. He resolved the problem. But prior to asking for a supervisor. The other person was extremely rude, difficult and did not want to answer any questions.
Tv died they gave me the money to buy a new one in one day
When problems with my TV started, I called and filed a claim. The process was easy, until it wasn’t. I didn’t hear back for a week so I called, and was told that I would hear back within two days. After three days I called again and received an offer for a replacement TV. The replacement was insulting. Imagine being offered a Ford Focus when you bought and expected a replacement for a Mercedes Benz. I called to explain that the offered TV was sub par (only two HDMI ports, was not native 120hz). I was told that 60hz and 120hz... read more
Business response:
Hello Erik, We greatly appreciate your feedback regarding your recent TV claim, but we do apologize for any dissatisfaction experienced with the process. When Squaretrade is determining a replacement for your product we are doing our best to ensure the item's technical specificationsmatch or exceed those for your originalpurchase. We understand in this case you had concerns with the refresh rate and HDMI port quantityof these units offered, should this ever occur Squaretrade reserves alternative resolutions such as repair or... read more
phone crash and would not restart, talked to cellular company to get it all started, they gave me everything I needed to fil claim, started claim online, did chat, but you cannot complete claim online, you have to call and talk to someone, Called, got everything taken care of, new phone arrived in 1 day, got it set up, had cellular company activate it, Everything seemed fine until I tried to text my wife. Got some kind of weird bounce back, After fooling around, it appears the cellular company (who fulfils the replacement ph... read more
Business response:
Hello Ralph We apologize for any frustrations caused surrounding your phone claim. SquareTrade does our best to provide our customers with efficient and effective resolutions in order to ensure that the claim experience is hassle-free. SquareTrade works especially hard to make improvements to our website that will provide our customers seamless access. Although all claims can be started online, we may ask the customer to call in to confirm details and finalize their claim which will result in a suitable resolution for the cu... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,028 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.