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Allstate Protection Plans / SquareTrade
About this business
After 3 delayed appointments I am still waiting because parts have not shipped. Three mornings taken off work. Next time I'm offered a protection plan I will decline if it is with this company. Customer Service is awful and have no clue if the parts are in fact ordered. I can't believe you continue to ask for a review. I received more emails for a review than for my claim submitted. Well here's the review.
Business response:
Hello Reviewer3592106500, We apologize for any delays you have experienced with your claim. SquareTrade's goal is to provide effective resolutions, making the claim process as hassle-free as possible. We strive to eliminate any problems that can cause delays before affecting you. Although we might experience some delays when parts need ordering, if this issue arises, we aim to provide the support you need to complete the process. We reached out to you to address this matter and to provide additional support. Thank you, LS.
Reported a problem with my TV. Was told a local TV repair guy would be at my house in 5 days, on Friday between 8 and noon. Repair guy never called, never showed up, and his phone number was apparently disconnected. Reported the problem, and was told I would have to wait another "few" days before Allstate could get back to me. Still waiting, and no one scheduled to come. So no repaired TV for almost 2 weeks.
Business response:
Hello Reviewer728504616, SquareTrade strives to provide a smooth claim experience for our customers. Our goal is to make the process as seamless and efficient as possible. We understand your time is valuable therefore we attempt to account for any possible delays in the process and eliminate them. Should a delay occur, we do our best to provide timely updates and communication to our customers. For our in-home repairs, we partner with certified repair companies that are held to these same standards. We are very sorry to hear... read more
Have not settled problem yet. Still waiting.
Business response:
Hello Reviewer2639779326, We apologize for any delays you have experienced with your claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any issues that can delay the process before it affects our customers. We are sorry that this has not been your experience. At this time, we have reached out to you to discuss this and ensure the proper support is provided to resolve your issue. Thank you, RR
Well my phone had to be repaired and they definitely don’t send a device you have to send it in. Not having my phone is definitely a challenge because it’s not over night and you $150 to wait with no phone is horrible. Not to mention they gave me the runaround for uploading a receipt that I could not with T-Mobile prepaid phones do not get receipts. Finally, when I did get the receipt, which was my plan that I took a picture of they approved the claim which shouldn’t have took two days. They definitely need to send a phone b... read more
I was told by the (Walmart) employee who processed my transaction that the warranty I purchased for my television did cover physical damage such as drops, cracks in screen, etc. That however was not correct, the warranty did not include physical damage of any kind. I would not have purchased the warranty had I been told this. I am very disappointed
did the warranty check and REFUND WITH GIFT CARD
Worse time ever to get taken care of!
Business response:
Hello Reviewer1393905370, We apologize for any inconvenience or frustration you faced during your recent claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any problems that can cause a delay before it affects our customers. If any issues arise, our goal is to provide the support you need to complete the process. We are sorry that this has not been your experience and we would like to see how we can further assist you. However, we'd like the opportunity to further re... read more
First off the protection plan doesn’t in fact cover your item it only covers $30 bucks so if it’s over the amount you are pretty much screwed.
Computer stopped working right after receiving it. Warranty processing was borderline criminal. Submitted receipt, filled out attestation form. Next day asked to send in multiple pictures of non working computer...? Told them I threw it away, they said, oh too bad, no warranty for you. I requested they show me where in the warranty it says I need to keep possession of the non working item until they say I can toss it...
Business response:
Hello MadDougM, We apologize for any frustration surrounding your claim. SquareTrade does our best to provide our customers with efficient and effective resolutions since our goal is to ensure the customer's experience is as hassle-free as possible. However, there are necessary actions customers must take to help us move their claims forward, such as submitting pictures of their damaged item. This requirement allows us to verify essential details, such as the model and serial numbers when applicable. We reached out to you to... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,131 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.