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Allstate Protection Plans / SquareTrade
About this business
We bought a $2,500 TV 2.5 years ago and bought this protection plan (3 year plan). Recently our original TV failed and AllState was attentive and sent a replacement after requesting a few reasonable steps. That’s where the “great” ended. The replacement TV that arrived was a lesser TV which was somewhat understandable, but when we opened the box it was cracked and had dull spots on the TV. At that point we reached out for a second replacement TV. They had us send the replacement TV back, which we did, but now we can’t get a ... read more
Business response:
Hello Dylan, We're very apologetic to hear your replacement TV arrived damaged, as this is never an experience we want for our customers. When providing a replacement TV, Squaretrade is sourcing the unit only from certified sellers and this product will also be brand new. All replacements provided will also have comparable or better technical specificationsthan your original unit. We also understand that on occasion, products may be damaged during transit. We have several policies in place to address this, such as reordering... read more
Had a problem which the representative felt could not be repaired and our purchase price was refunded.
I got a refund for the tv malfunctioning, however, I didn’t get the full purchase amount so it’s difficult to find a replacement.
I bought a microwave oven, online, 3.5 years ago from Abt in Chicago. I also purchased the warranty, which I seldom do. About two weeks ago the oven had an electrical short. Initially I called Abt who routed me to Allstate. After I explained what happened the agent told me that they would refund the initial cost of the microwave because the unit probably couldn't be fixed. The conversation did not take long. The check arrived about a week later. As a side note, I did hire a technician to check out the problem and he confirme... read more
They have bad service they didn’t help me at all
Business response:
Hello AnxiousTurtle-37688, We apologize for any frustration surrounding your claim. We do our best to provide expeditious and hassle-free service to our customers. We provide over-the-phone troubleshooting services to effectively solve your problems. Not only does troubleshooting allow us to get an in-depth understanding of the issues plaguing your television, but it can also lead to a simple on-the-spot fix that does not impact the customer's protection plan. There are cases, such as this one, in which the manufacturer can ... read more
Worked on the phone and computer for 2 hours getting them info you know hey have attached to your phone number from the store you bought your device or equip. at with item # warranty item # Date of purchase and dollar amounts but they claim they still cannot find my info. Unorganized to a profitable degree. I had to contact Office Depot get a copy of the receipt with everything but the register number on it. Called the store to get the store number for them. After all that they still not could find my purchase. Sent me 5 ema... read more
Business response:
Hello Vince, We apologize for any dissatisfaction with your recent experience with us. SquareTrade does our best to provide expeditious and hassle-free service to all customers. We also do our best to ensure our specialists are providing accurate and friendly service. In most cases, we require proof of purchase to register a protection plan. Pre-registration is taken care of if you have a membership with the store, and an account can be located using the requested credentials. If we cannot locate the plan, we might request y... read more
My TV stopped working and was unable to be repaired. Allstate was unable to replace it with a comparable model so they reimbursed the full purchase price of the set. I am really glad I bought this policy and I bought a policy for my new set as well.
I was given a few options for my case for a broken espresso machine. either they would find a comparable item and replace it, or they would pay me less money than i paid for the item. I asked them to find a comparable item and they said there were none. I checked amazon and they had the exact same machine but it was now way more expensive than what i originally paid for it. so they didn't want to cover it. so they just send me the check for much less. so if i wanted to re-buy that machine, i would have to pay the difference.... read more
Business response:
Hello BrainySnail, We apologize for any inconvenience or frustration faced during your recent claim. We do our best to offer repair and replacement resolutions as our first priority, and a reimbursement is typically an option reserved for atypical situations. We have designed our SquareTrade protection plans to cover our customers up to the amount spent on the item. The availability of the resolutions is based on several factors, such as the cost of repair versus the purchase amount of the device, whether we can source a com... read more
2 different repair companies and the machine is not fixed. I have been waiting close to a month.
Business response:
Hello TSFINN, We apologize for the delays you have experienced with your claim. We do our best to provide our customers with efficient and effective resolutions since we want to make the claim experience as hassle-free as possible. For appliance claims, many teams work together in order to provide a resolution. However, our goal is to ensure we avoid any issues that can cause a delay. We are sorry this has not been your experience. At this time, one of our specialists has reached out to you to provide additional assistance a... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,028 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.