This profile has been claimed by the business owner or representative.
Allstate Protection Plans / SquareTrade
About this business
The face fell out of my Fitbit after about two years. Luckily I’d purchased a 3-year warranty. Allstate fixed it in less than a week! No fuss. Highly recommend purchasing this inexpensive warranty.
They took my call and determined TV was dead. Promptly mailed a check.
I had bought an extended warranty for a pool skimmer and when the skimmer stopped working I contacted Square Trade, I filed a claim and when I stopped typing I got the resolution and they sent me a check for the full value.
Item was sent for repair. Returned to me, not fixed. Returned again, received again...still broken. Third step & final resolution is a new item. Will continue purchasing extended warranties.
Purchased a Maytag washer dryer set and the extended warranty. The dryer stopped heating. Firs tissue was to get the claim started they required that documents be uploaded to their website. I did this and then the fun began! First they offshore the call center---where they did not know what a "dryer" was or what it did. It took 3 calls to get the claim approved first they will akas you for more info off the machines like serial numbers and model numbers---which IMHO they should have been provided by COSTCO when the set and w... read more
Business response:
Hello John, We apologize for any inconvenience and frustration faced during your recent claim. SquareTrade does our best to provide our customers with efficient and effective resolutions since we want to make the claim experience as hassle-free as possible. For appliance claims, there are many teams that work together in order to provide a resolution. However, our goal is to ensure we avoid any issues that can cause a delay. We are sorry this has not been your experience. In this case, we were happy to speak with you and pro... read more
The warranty was for a heater. I described what happened to it. They processed the claim and sent me a check which covered what I paid for the heater.
I haven’t recove anything in the mail. I want a refund or fix my issuse
Business response:
Hello MushyPiegeon, We apologize for any delays you have experienced with your claim. We do our best to eliminate any issues that can delay the filing of your claim since we strive to provide an expeditious and hassle-free service. While our shipping labels are automatically sent via email in order to process the claim as quickly as possible, we can also accommodate requests to print and ship the label to the address on file. While issues or delays may occur during the process, our goal is to ensure that you receive the tool... read more
I had to send my desktop in TWICE because they sent it back not working the first time, the second it came back IN PIECES. I just received it.. again.. and it says that windows is not activated and I need a windows key. Customer service gave me the runaround, I spent over an hour on the phone, with both squaretrade and dell (i was told to call them instead). Now, squaretrade said I need to purchase my own activation key even though they wiped it out ($140!!!!). I've wasted enough time and money. I don't recommend them at all... read more
Business response:
Hello Chantelle, We apologize for any frustration surrounding your claim. SquareTrade uses certified technicians to complete all repairs and we perform extensive diagnostic tests to confirm functionality before returning the equipment to the customer. We offer a rework period after each mail-in repair as a guarantee of the work done for any failures that occur after the claim is completed. We are sorry the issue is still not resolved. A member of our team has reached out to obtain more information on this matter and provide ... read more
New laptop HDD fried after 3 months, square trade replaced it with a used one... It fried under 2 months later... They will not replace laptop or render a reimbusement... Lets hope the third time is the charm!?
Business response:
Hello Paul, We apologize for any inconvenience and frustration faced during your recent claim. SquareTrade uses certified technicians to complete all repairs and we perform extensive diagnostic tests to confirm functionality before returning the equipment to the customer. We offer a rework period after each repair as a guarantee of the work done for any failures that occur after the claim is completed. We are sorry the issue is still not resolved. One of our specialists has reached out directly to the consumer to discuss the... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,028 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.