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Allstate Protection Plans / SquareTrade
About this business
My claim was approved I sighed the affidavits required it's been more then 8 business days and the check that was supposed to be mailed to me still hasn't. No one helps everyone keeps saying they are going to escalate my issue but no one actually resolves it.
It took 6 phones calls to finally get all the things I needed to get my refund which came in the format of a Sam's Gift card. I was never informed that my refund would be a Sam's gift card.
Business response:
Hello Reviewer2894117075 We are sorry for any inconvenience you experienced with your recent claim. SquareTrade does our best to offer flexible and suitable resolution options to meet our customers’ needs. Our goal is to be swift and efficient when carrying out claim resolutions. In any case that involves reimbursement, we find issuing the payment via an electronic gift card decreases the length of time a customer has to wait for their funds. Although a lot of customers favor this option due to the quick turnaround, others m... read more
Talk to All-State and was instructed to send device to manufacturer, manufacturer did not cover so waited on them to send back and All-State finally took the device in. They could not fix it and now waiting on new device for over an week. No updates
I have been fighting with them for a week I'm tired of it.
Business response:
Hello Reviewer303039500, We apologize for any frustrations caused surrounding your TV claim. SquareTrade protection plans are extended warranties designed to provide peace of mind by protecting against mechanical and electrical failures when the manufacturer's warranty has expired, or the manufacturer cannot assist during their warranty period. If the manufacturer does not provide service, SquareTrade can reevaluate the case to see how we can take care of the customer's issue. We understand the frustration that can come from... read more
They sent me a link to schedule a repair that doesn’t work… 4 different times. I had to call to schedule and then they didn’t give me the right time. This is 3 weeks later to get my tv looked at and they come and is in a hurry and “fix” 2 TV’s. Allstate sent a Canadian board that had to be reprogrammed and took some time. When I express my concern that the prompts on the tv were not normal and I was missing some features he said I would have to sign in and see and left. Now they have to come back and try again and the tv is ... read more
Business response:
Hello Reviewer4204880948, SquareTrade strives to provide a smooth claim experience for our customers. Our goal is to make the process as seamless and efficient as possible. We understand your time is valuable therefore we attempt to account for any possible delays in the process and eliminate them. Should a delay occur, we do our best to provide timely updates and communication to our customers. For our in-home repairs, we partner with certified repair companies that are held to these same standards. We are very sorry to hea... read more
I’m still waiting for a technician to come out to fix my item. They’re giving me hell about it and wants to pay for slats and reimburse me later. I will not do that because it’s inconvenient for me that’s why I paid for insurance.
Business response:
Hello Reviewer1693329592, We apologize for any frustration surrounding your claim. SquareTrade does our best to provide our consumers with efficient and effective resolutions in order to make the claim experience as hassle-free as possible. Our local repair resolution allows the customer to locate a repair shop within their area for quick and easy service. This resolution allows the customer to keep their original item and potentially preserve their protection plan in the event another issue arises. If the customer has any d... read more
When I purchased the extra protection, I thought I was purchasing similar warranty I had been accustomed to but unfortunately I was informed that it does not cover accidental brokenness of Screen and phone stop working. Very disappointed.
Business response:
Hello Jade4092, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade offers two types of plans: Standard and Accidental. Our Standard plan covers mechanical and electrical malfunctions, while the Accidental plan includes accidental drops or liquid contact. In this case, the item was covered under our Standard Protection plan, which does not protect against physical damage. While SquareTrade does our best to assist all of our customers, we can only approve claims within the specifications of ... read more
Unbelievable amount of requests from them for a ridiculous amount of picture numerous times. Options for replacement were awful. Finally just reimbursed me amount of item.
I turned in a warranty claim for a Robo vac I was offered everything but a Robo vac until I said something still haven’t received the product shipping info it’s been over a week.
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,131 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.