This profile has been claimed by the business owner or representative.
Allstate Protection Plans / SquareTrade
About this business
worse follow up I've ever had with a company. Took me over 7 times to get just a simple email. I even had to call the company I originally purchased the item from. I have to send it back to Squaretrade for repair. I'm hoping I get it back. If I ever purchase an item again I will ask who the extended warranty is from. If it is Squaretrade...NOPE.
Business response:
We apologize for any difficulty with processing this claim. Squaretrade wants our claims process to be expeditious and quick for all customers, we also try to be flexible by letting customers file their claim online or by our 24/7 support center. We never want our customers to feel like calling our support multiple times is necessary, we apologize that was the instance in this case. When this was brought to our attention a member of Squaretrade spoke with the customer to determine if we can reach an amicable resolution. Base... read more
The CS rep was not helpful. I had to speak with a supervisor, Roman, to get the problem straightened out. The part that holds the water filter broke. I have been trying to get it fixed since 2/25/21. I'm still waiting on the part that was supposed to be here a few days ago. The supervisor, Roman, was very helpful.
Business response:
Hello Jeff, We apologize for any dissatisfaction with your recent experience with us. SquareTrade does its best to provide a smooth claim experience and eliminate any issues that can cause a delay since we strive to provide an expeditious and hassle-free service. We give our specialists extensive training and coaching to ensure we provide courteous and knowledgeable claim assistance. We are sorry to hear this was not your experience. In this case, we were happy to speak with you and provide additional support regarding your ... read more
On a positive note, I avoided the overpriced plans offered by my mobile phone company so I didn't get ripped off there. On the negative side, the claims experienced was delayed by Square Trade and took multiple web site visits, chats, and phone calls to resolve. I was sent to an "approved" repair shop without consideration of business hours or repair speed. This took so long that I ended up paying full price for a replacement phone while waiting on the repair. I'll try another provider for my family's phones and see if they ... read more
Business response:
Hello Daniel, We apologize for any inconvenience and frustration faced during your recent claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any issues that can delay the process before it affects our customers. We are sorry that this has not been your experience and we would like to see how we can further assist you. At this time, one of our specialists has reached out to you to address this matter and to provide additional support. Thank you, MS
Sent Fitbit Versa in for repairs for heart rate errors and came back with the same problem. Had a note - “updated firmware”. Well, I guess that wasn’t the problem! Would have given them a 1 star except the shipping was free & efficient.
Business response:
Hello, We apologize for any dissatisfaction with your recent experience with us. SquareTrade uses certified technicians to complete all repairs and we perform extensive diagnostic tests to confirm functionality before returning the equipment to the customer. We offer a rework period after each mail-in repair as a guarantee of the work done for any failures that occur after the claim is completed. We are sorry the issue is still not resolved. At this time, one of our specialists has reached out to you to discuss this and ensu... read more
It’s rather foolish to not purchase an extended protection plan from SquareTrade. Seriously, that’s all you need to know! Now, go in peace.
My product was not repairable and I had a full refund immediately.
I sent my fitbit in on February 2nd via your prepaid label. I haven't heard a word or received my item back in the mail. The process seemed like it was going to be seamless in the beginning but now no communication whatsoever.
Business response:
Hello Jeannie, We are sorry to hear that you had difficulty getting an update on the status of your claim. SquareTrade does our best to make the claim process as hassle-free as possible. For Mail-In repairs, we guarantee a 2-5 business day repair from the day your device is received. Although the process is usually quick, we might experience some delays when crucial parts need ordering. If this occurs, our goal is to ensure our specialists can give you the necessary support and the most accurate claim assistance. We apologiz... read more
I was told my device was repaired by replacing the faulty component and was being sent back. However, the device returned to me WAS NOT what I had sent in for repair. The device I provided for repair was Arlo Pro 2 but the one I received was Arlo Pro, which is the first generation (780p) model. This is quite concerning as certainly not a positive experience. I want to believe it was some error on SquareTrade's part and I hope the team will do whatever it takes to make it right. It's over 10 days now and I am still waiting to... read more
Business response:
Hello Shirali, We apologize for any inconvenience and frustration faced during your recent claim. SquareTrade uses certified technicians to complete all repairs and we perform extensive diagnostic tests to confirm functionality before returning the equipment to the customer. We offer a rework period after each mail-in repair as a guarantee of the work done for any failures that occur after the claim is completed. We are sorry the issue is still not resolved. In this case, we were happy to speak with you and provide additiona... read more
After sending in all the required documents, there was no follow up on my claim for 2 weeks until I called in to find out the status of it.
Business response:
Hello, We apologize for any frustration surrounding your claim. SquareTrade does our best to provide expeditious and hassle-free service to our customers since our goal is to provide a smooth claim experience and eliminate any issues that can cause a delay. We want to ensure that you have the support you need during the claim process, either via phone or our chat feature. We are very sorry this was not your experience. However, we are happy to see that a claim was successfully filed for your item. We appreciate you taking th... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,028 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.