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Allstate Protection Plans / SquareTrade
About this business
Glad I paid for this insurance. Will do business again when offered.
TV picture fails off and on and Square Trade lived up to their agreement.
I contacted Square Trade regarding the warranty on my product and my the claim processing was hassle-free.
Given the run around multiples of time ~call this number, transfer here and there, OH!!! And my favorite ~the brief hold
Business response:
Hello, We are sorry to hear about your recent experience with us. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any issues that can delay the process before it affects our customers. We are sorry that this has not been your experience and we would like to see how we can further assist you. If you'll allow us, please email socialhelps@squaretrade.com and include "Reseller Ratings" in the subject line, as well as any useful information such as your warranty ID or contact... read more
Give you so much trouble filling a claim Customer service puts you on hold so long you have to say hello to make sure there still there
Business response:
Hello, We are sorry to hear you are dissatisfied with your recent experience. SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause a delay since we strive to provide an expeditious and hassle-free service. We give our specialists extensive training and coaching in order to ensure we provide courteous and knowledgeable claim assistance. We are sorry to hear this was not your experience. At this time, one of our specialists has reached out to you to discuss this and ensure the ... read more
Claim started. E-mail reply that I'll receive instructions in ONE day. Nothing for weeks. I e-mail them to check in. Nothing for weeks again. I e-mail them again and get a reply. I have to upload receipts again, something I already did at the start of the claim. Starting all over again! A few back and forths, only to be told that my coverage isn't even valid!!! I explained my interaction with the agent at the time of purchase, and why it was valid. Back to radio silence again. NO REPLY. They just disappeared again. TERRIBLE.... read more
Business response:
Hello, We apologize for any frustration surrounding your claim. SquareTrade does our best to provide expeditious and hassle-free service to all consumers. We also do our best to ensure our specialists are providing accurate and friendly service. For TV claims, many teams work together in order to provide a resolution. However, the process starts with an evaluation of the issue with one of our technical experts that takes place over the phone. While issues or delays may occur during the process, our goal is to ensure our cons... read more
I have yet received my laptop back yet and you are asking for a review can’t review something when service is not done yet
Business response:
Hello, We are sorry you were asked to evaluate your experience before the claim was finalized. You are able to go back and edit your review information after your claim is complete. A member of our team has reached out to answer any questions and provide additional assistance if needed. Thank you, MM
My claim file video of my blinking tv “didn’t Get opened” , after 1 week. I was told a day or two. But after my second inquiry about a week later, a very kind gentleman dealt with it to my complete satisfaction! I’d definitely purchase the insurance again.
The battery on my Redback Electric lawn mower died and was not able to be recharged. Fortunately,I had purchased a SquareTrade policy when I bought it. I submitted a claim with SquareTrade and they promptly sent me a check for my claim.All I have to do now is find a good replacement battery(hard to find) and I am back to cutting my lawn again.
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,044 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.