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Allstate Protection Plans / SquareTrade
About this business
I had a broken TV, Square trade sent the replacement parts, but the technician never arrived. I have followed up with several calls, and they keep saying the technician will get in contact with me. After another two weeks, nothing Very dissappointed
Business response:
Hello EncouragingCaribou-23560, We apologize for any inconvenience and frustration faced during your recent claim. SquareTrade does our best to provide expeditious and hassle-free service to all consumers. We also do our best to ensure our specialists are providing accurate and friendly service. For TV claims, there are many teams that work together in order to provide a resolution. However, the process starts with an evaluation of the issue with one of our technical experts that takes place over the phone. Once the issue is... read more
I filed my claim back on 11/17/2020 and it was approved the same day. as of 12/6/2020 I have not received my refund on this claim.
Business response:
Hello, We are sorry to hear about the delays with your reimbursement. SquareTrade does our best to provide our consumers with efficient and effective resolutions since we strive to make the claim experience as hassle-free as possible. In the event the consumer does not receive their payment, our goal is to correct the issue before it causes further delays. A member of our team has reached out to you for additional support and help with the next steps to finalize this process. Thank you, MM
When the volume button got stuck pressed in the ‘volume up’, it made it where we could not input anything else on the tv. Nothing else worked while that was depressed, we couldn’t change channels or change sources, plus; the volume was all the way up obviously. After calling SquareTrade, they quickly tell us that this was accidental damage. I explained that since the tv had been hanging on the wall, and nothing had changed about it, that accidental damage was out of the question. They still insisted accidental damage. I then... read more
Business response:
Hello, We apologize for any dissatisfaction with your recent experience with us. SquareTrade does our best to provide expeditious and hassle-free service to all of our customers. We also do our best to ensure our specialists are providing accurate and friendly service. For TV claims, there are many teams that work together in order to provide a resolution. However, the process starts with an evaluation of the issue with one of our technical experts to determine the best course of action for each claim. While issues or delays... read more
I purchased a FitBit charge 3 with a 3 yr warranty on 1/10/19 for my fiance's birthday. I filed a claim in September of this year because the screen was showing streaks. I sent the unit with the charger as requested by Squaretrade through FedEx. Well, I received an email that they NEVER RECEIVED the unit (just the charger). Yeah, why would I just send a charger? So, I contacted them & was told there was NOTHING they can do!!! I WILL NEVER USE THIS COMPANY AGAIN & WILL MAKE SURE TO TELL ANYONE/EVERYONE WHO WILL LISTEN TO NOT ... read more
Business response:
Hello, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade does our best to provide expeditious and hassle-free service to all our customers. We also do our best to ensure our specialists are providing accurate and friendly service. A full audit is conducted when the item arrives at our facility to ensure all of the necessary parts are included before our technicians begin the repair process. We would be unable to proceed with the repair if a crucial part is missing. We apologize for the fr... read more
I purchased a protection plan and when I called to file a claim I did all the steps they required and then was told that I'd have to purchase the replacement parts. Whats the point of a protection plan if you have to rebuy all the items to fix the original product that had the plan on it. Don't buy their replacement/protection plans they apparently a scam
Business response:
Dear Samantha, We apologize for any inconvenience and frustration faced during your recent claim. Squaretrade is an extended warranty intended to cover you after your manufacturer is no longer able to assist. During the first year we try to refer all of our customer's to their manufacturer's and in the event they no longer have coverage, we step in to provide that extended coverage. A member of our team has reached out to you to provide additional insight on your claim. Thank you, MM
I packaged my speaker with the charger included and they told me it was not in there that I have to buy one and they will reimburse me but I can't find that certain charger.
Business response:
Hello WanderingPigeon-2912, We apologize for any inconvenience and frustration faced during your recent claim. SquareTrade does our best to eliminate any issues that can delay the process before it affects our customers since we strive to provide an expeditious and hassle-free service. We are sorry that this has not been your experience. We understand the frustration that can come from this. However, we were happy to speak with you and come to an amicable resolution for your claim. We hope to provide a better experience in t... read more
So I sent in my computer for repair of my Touch Screen. It was not responding. The computer was fixed in a day. They put a whole new screen on the computer, essentially, replacing the top of my computer. I did do a backup on my computer prior to sending it in but it did not do a proper backup so I had lots of work to do for everything that I lost! Hours! And still not done. Now, what's interesting, is what they repaired had nothing to do with my hard drive. I believe it was a malicious move on the technician's part as money ... read more
Business response:
Hello AdorableStingr, We are very sorry to hear that you are unhappy with your recent claim experience. SquareTrade does our best to eliminate any issues that can delay the process before it affects our customers since we strive to provide an expeditious and hassle-free service. We are sorry that this has not been your experience. We understand the frustration that can come from this. However, we were happy to speak with you and provide additional support regarding your claim. We hope to provide a better experience in the fu... read more
It was actually very easy I received a gift card within 48 hours and bought a new vacuum I would not hesitate to use this type of insurance again as a matter of fact I put it on my new vacuum
I talked to 8 different people, 3 different chats, couldn't access on line form. Very frustrating. Jason was finally able to get my claim entered.
Business response:
Hello WildCardinal-12983, We are very sorry to hear that you are unhappy with your recent claim experience. SquareTrade does our best to provide expeditious and hassle-free service to our customers since our goal is to provide a smooth claim experience and eliminate any issues that can cause a delay. We want to ensure that you have the support you need during the claim process, either via phone or our chat feature. We are very sorry this has not been your experience. We understand the frustration that can come from this. How... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,044 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.