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Allstate Protection Plans / SquareTrade
About this business
Was suppose to get a target card as a refund and never recieved it. Service ****
Business response:
Hello, We apologize for any delays you have experienced with your claim. SquareTrade does our best to provide our customers with efficient and effective resolutions since our goal is to eliminate any issues that can cause a delay. Our gift cards are processed electronically within one business day in order to ensure our customers receive their payment quickly. We apologize this did not occur in your case. At this time, one of our specialists has reached out to you to address this matter and to provide additional support. Tha... read more
Was reimbursed within 5 days after getting the screen replaced on my iPad.
Started out great, paid my $50 for replacement phone, received it scratched. They blamed Consumer Cell and went back and forth 3 or 4 times..neither company would take responsibility. Acted like little children. Not my fault-not my fault! So here I sit, no fault of my own, with a $1000 scratched phone for $50. Super disgusted!
Well I shipped it to SquareTrade and they have shipped it back using Fed ex however I have not received my iPad back as to date nor do I know what was repaired.
Business response:
Hello Sharon, We apologize for any delays during your claim process. We do our best to ensure our consumers have an efficient and effective claim experience. To ensure our consumers are available for deliveries, we confirm that an individual over the age of 18 will sign for and receive the item. We also notify the consumer of their package's estimated arrival time by sending an email with tracking information. We understand that though rare, shipping issues can arise. That is why our specialists are prepared to address these... read more
I'm never gonna buy any electronics unless it's backed by the squaretrade plan...
Very difficult and troublesome at first. Initially started warranty issue in June. Had very frustrating experience. Gave up for several months. Renewed warranty claim again after contacting Amazon and getting a phone number to call. Had to call several time but finally the last agent I spoke with was very helpful and my claim was completed. A refund was received within a few days. This process should not be so difficult....but satisfied with the speed of the refund and the assistance with the very last agent.
Business response:
Hello, We apologize for any delays you experienced with your claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any problems that can cause a delay before it affects our customers. If any issues arise, our goal is to provide the support you need to complete the process. We are sorry that this was not been your experience at the beginning of your claim. However, we are happy to hear that you received assistance from one of our specialists and your claim was completed ... read more
After spending an enormous amount of time trying to imput a receipt from an online purchase that doesn't match the required fields to file a claim, and speaking with several representatives over a period of 3 days, I was informed that the part of the product that is broken is not actually covered. This would not bother me as much if I hadn't told each representative which part I was calling about (the chargers), and then been assured that it was covered multiple times. I wasted 3 plus hours to redeem $50 worth of merchandise... read more
Business response:
Hello, We apologize for any frustration caused by your recent claim. SquareTrade does our best to provide expeditious and hassle-free service to all customers. We also do our best to ensure our specialists are providing accurate and friendly service. While certain consumer replaceable items are not covered by the warranty, such as batteries, we do provide assistance if a standard accessory fails. We are sorry for any misinformation that was provided regarding this. At this time, one of our specialists has reached out to you ... read more
I was able to file my claim online, get approved instantly, and was emailed a prepaid shipping label. Unfortunately, due to COVID, they no longer ship you a box, so I had to use one of my own, which is OK. I shipped it via FedEx (had to drop it off at a location). Note that they WILL reimburse you for having Fedex pick it up from your house or needing to purchase a box to ship it in. Laptop was repaired the same day it arrived and was shipped back. We were only without it for about a week.
I sent in an Apple 5 series watch to be repaired. Square Trade determined it could not be repaired and mailed me a check for the total amount I spent on the watch. I will not go purchase another Apple watch and pay for the Square Trade insurance again. Thank you for the fast response time!!!
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,044 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.