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Allstate Protection Plans / SquareTrade
About this business
Told to send to manufacturer, manufacturer did not cover damage. Issue has not been resolved by SquareTrade.
Business response:
Hello, We're sorry for any inconvenience you experienced with your recent claim. SquareTrade protection plans are extended warranties designed to provide peace of mind by protecting against mechanical and electrical failures when the manufacturer's warranty has expired, or the manufacturer cannot assist during their warranty period. In the event the manufacturer does not provide service, SquareTrade can reevaluate the case to see how we can take care of the customer’s issue. At this time, one of our specialists has reached o... read more
The worst service ever will not buy this again
Business response:
Hello, We apologize for any dissatisfaction you have with our claim process. We do our best to ensure our consumers have an efficient and effective claim experience with our knowledgeable and friendly specialists. We understand that you may have had difficulties filing a claim, so we have reached out to you directly to provide additional support and improve your experience. Thank you, TG
Took several days to file a claim the website was a nightmare
Business response:
Hello, We apologize for any inconvenience and frustration faced during your recent claim. SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause a delay since we strive to provide an expeditious and hassle-free service, especially when our online portal is utilized. In the event of any system disruption, our goal is to ensure that you have the support you need during the claim process, either via phone or our chat feature. We are sorry this has not been your experience. In this... read more
Called 7 times, said my product would be replaced, sent me an email saying they needed the info I already sent them. Then they couldn't replace. Gonna send a check, still haven't heard anything in a week
Business response:
Hello Durrel, We apologize for any dissatisfaction with your recent claim experience. SquareTrade does our best to provide our customers with efficient and effective resolutions in order to make the claim experience as smooth as possible. We also do our best to ensure our customers receive the support they need during the claim process since our goal is to provide a hassle-free service and avoid any issues that may cause a delay. We are sorry to hear this was not your experience. At this time, one of our specialists has reac... read more
Filed a claim online and reimbursement was approved within an hour!
Filed claim 09/11/2020 it's 10/01/20 still waiting for a tech to either fix my TV or replace it?
Business response:
Hello, We're sorry for any inconvenience you experienced with your recent claim. SquareTrade does our best to provide our customers with efficient and effective resolutions since we want to make the claim experience as hassle-free as possible. For TV claims, there are many teams that work together in order to provide a resolution. However, our goal is to ensure we avoid any issues that can cause a delay. We are sorry that this has not been your experience. At this time, one of our specialists has reached out to you to discus... read more
Still waiting for return packaging been over a week
Business response:
Hello, We're sorry for any inconvenience you experienced with your recent claim. SquareTrade does our best to provide our customers with efficient and effective resolutions since our goal is to make the claim experience as hassle-free as possible. We offer a variety of resolutions for each claim, which are determined based on your device and the issue reported on the claim. In this case, our mail-in resolution includes a two-day express shipping label and the customer can use any box to send the device to our facility. We un... read more
It workede out and they gave me a refund
Pump failed EZ replacement $$$ and time saved will insure again thanks for being there.
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,044 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.