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Allstate Protection Plans / SquareTrade
About this business
Sought replacement for defective TV. On April 30 we received an email to select replacement which we did. Waited 13 business days...no TV. Called and was told we did not order even though we had the email to prove we did. Representative did not speak English well and was very hard to understand. She found our order and said they would expedite the TV. Now we have to wait another 7 to 10 business days.
Business response:
Hello Reviewer1494764354, We apologize for any delays you have experienced with your claim. SquareTrade does our best to provide expeditious and hassle-free service to our customers. Our goal is to provide a smooth claim experience and eliminate any issues that can cause a delay. TV replacements are delivered within 7-10 business days after customers respond to the email confirming that they accept the offer. While issues or delays may occur during the process, we aim to provide the support customers need to complete the pro... read more
I was supposed to receive a MasterCard, to replace my product and haven't received it yet
Business response:
Hello Reviewer3523670693, We are sorry to hear you are dissatisfied with your recent experience. SquareTrade does our best to provide our customers with efficient and effective resolutions since our goal is to eliminate any issues that can cause a delay. Our gift cards are processed electronically within one business day in order to ensure the customer receives their payment quickly. We apologize that this did not occur in this case. At this time, one of our specialists has reached out to you to address this matter and to pr... read more
They did not want to replace my 10 in portal with the same item. They offered me a 5 inch version,even though the 10 inch is still available.
Business response:
Hello Reviewer2201672919, We apologize for any dissatisfaction with your recent experience with us. SquareTrade does our best to provide expeditious and hassle-free service to all customers. We do our best to offer repair and replacement resolutions as our first priority. If the customer is not satisfied with the replacement offered, SquareTrade can reevaluate the case and provide additional assistance. We reached out to you to address this matter and to provide additional support. Thank you, LS.
I have not completely closed out, I need a link to upload my receipt to get a refund.
2 grass trimmers both covered under your $45 each warranty plans. Took 5 days, way too many phone calls, way too many chats and entirely too many emails to get you to understand that there are no businesses in the area that fix grass trimmers. Thank you for refunding the cost of trimmers but I did not get the money back from the warranties purchased. I will never buy anything from suaretrade or all state going forward
Business response:
Hello sferg03, We apologize for any delays you have experienced with your claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any issues that can delay the process before it affects our customers. We are sorry that this has not been your experience and we would like to see how we can further assist you. At this time, one of our specialists has reached out to you to address this matter and to provide additional support. Thank you, TS
Appointment is supposed to be tomorrow and so far no technician has reached out to me to verify time. Find interesting you ask for experience before the job is even done.
Business response:
Hello Reviewer4066429095, We apologize for any frustration surrounding your claim. SquareTrade strives to provide a smooth claim experience for our customers. Our goal is to make the process as seamless and efficient as possible. We understand your time is valuable therefore we attempt to account for any possible delays in the process and eliminate them. Should a delay occur, we do our best to provide timely updates and communication to our customers. For our in-home repairs, we partner with certified repair companies that a... read more
Horrible I paid for insurance for nothing I wasn't able to get a replacement but the store manager gave me a refund back for just the headset but on a Walmart gift card so I had to buy a whole new headset and OF COURSE HAD TO BUY AGAIN FOR MY PRODUCT TO BE INSURED AGAIN
Business response:
Hello Mariag.98, We apologize for any dissatisfaction with your recent experience with us. SquareTrade protection plans are extended warranties designed to provide peace of mind by protecting against mechanical and electrical failures when the manufacturer's warranty has expired, or the manufacturer cannot assist during their warranty period. In the event the manufacturer does not provide service, SquareTrade can reevaluate the case to see how we can take care of the customer's issue. At this time, one of our specialists has... read more
3 weeks after I was supposed to receive my initial refund for my laptop and I'm still waiting for the money to come.
Business response:
Hello Reviewer3487824744., We apologize for any delays you have experienced with your claim. SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause a delay since we strive to provide an expeditious and hassle-free service. We give our specialists extensive training and coaching in order to ensure we provide courteous and knowledgeable claim assistance. We are sorry to hear this was not your experience. We understand the frustration that can come from this. However, we were happ... read more
Filed a claim im legally blind call to let them know i need gelp was told they couldnt assists me i put in wronv date now i cant get my dida fixed
Business response:
Hello Reviewer4120044753, We are sorry to hear you are dissatisfied with your recent experience. SquareTrade does our best to provide expeditious and hassle-free service to all our customers. According to our terms and conditions, we cannot approve claims for damages not reported within 30 days. While SquareTrade does our best to assist all of our customers, we can only approve claims within the specifications of our coverage. We reached out to you to discuss this and ensure the proper support is provided to resolve your iss... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,119 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.