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Allstate Protection Plans / SquareTrade
About this business
Representative continued to read from a script and state the television would not be covered due to irregular usage. I will never buy coverage from them again. A total waste.
Business response:
Hello Mike, We apologize for any dissatisfaction with your recent claim experience. SquareTrade does our best to provide expeditious and hassle-free service to all of our customers. We also do our best to ensure our specialists are providing accurate and friendly service. For TV claims, there are many teams that work together in order to provide a resolution. Additional information, including photos, might be requested in order to determine the best course of action. In this case, since the photos provided confirmed burn-in ... read more
Horrible, awful, stressful and just plane out Bad.
Business response:
We are sorry to hear you are dissatisfied with any part of our claim process. We do our best to ensure our consumers have an efficient and effective claim experience with our knowledgeable and friendly specialists. We apologize if that has not been your experience. We understand your frustration, so we have reached out to you directly to provide additional support and improve your experience. Thank you, TG
Out come was not what I was expecting. Expecting a replacement and received a refund. Was told I would receive a replacement. Never was notified differently. Just received a email that I was being given a ecard. Never was consulted about change.
Business response:
Hello, We apologize for any dissatisfaction with your recent claim experience. Squaretrade always does our best to offer repair and replacement resolutions as our first priority, and a reimbursement is typically an option reserved for atypical situations. The protection plans are designed to cover our customers up to the amount spent on the item at the time of purchase. The availability of the resolutions we can provide is based on several factors, such as the cost of repair versus the purchase amount of the device, whether ... read more
We spent money on a ring, bought the insurance on it just in case, and when something did happen, they wouldn’t fix my ring. It has sentimental value more so than anything else.
Business response:
Hello, We apologize for any dissatisfaction with your recent claim experience. Squaretrade always does our best to offer repair and replacement resolutions as our first priority, and a reimbursement is typically an option reserved for atypical situations. The protection plans are designed to cover our customers up to the amount spent on the item at the time of purchase. The availability of the resolutions we can provide is based on several factors, such as the cost of repair versus the purchase amount of the device, whether ... read more
Operators were very polite,but I cannot buy a replacement for the amount sent to me
Business response:
We are sorry to hear you are dissatisfied with your claim experience. We do our best to ensure our consumers have an efficient and effective claim experience with our knowledgeable and friendly specialists. We prioritize providing repair and replacement resolutions to ensure consumers have a functioning item at the end of the claim. When we cannot repair or replace a device, we will provide the consumer with reimbursement of the item's purchase price indicated on the receipt. We have reached out to you to provide additional ... read more
My laptop died! I'd had it so long I just knew the warrantee was expired, but it wasn't! The nice computer guy helped me go through some diagnostics to find the problem. He was so patient, with me, a 50 plus, non computer person! Turns out my hard drive died. But because of the 3year warrantee I purchased, Square Trade gave me a label to print out and Fed Ex picked up my laptop. They are now replacing the hard drive and will send it back without costing me a dime! The last computer I had fixed, cost me twice the amount of my... read more
My device was breaking down luckily I bought a viable warranty. I rolled a quick claim and they sent a bee device. I did not have to go through a return of the broken device
they quickly setup a claim and sent me a prepaid label to send broken equipment back. they are reviewing if equipment can be fixed for the past week. waiting on final determination
Business response:
Hello, Thank you for reaching out to us. We apologize for any inconvenience you have experienced. SquareTrade does our best to provide prompt and hassle-free service to our customers. We also do our best to give updates on every step to ensure a positive customer experience. For Mail-In repairs, we guarantee a 2-5 business day repair from the day your device once it is received. Shipping time is excluded as we do not have it within our possession at that time. This information is included in the approval email sent to the cu... read more
Had a saw problem and the manufacturer would not fix. Square trade took care of it.
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,044 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.