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Allstate Protection Plans / SquareTrade
About this business
Nothing was fixed. I won’t be purchase the warranty again
Business response:
Hello Sara We apologize for any dissatisfaction you have experienced during your claim. When the repair facility receives a device, an audit of the damages/issues takes place. During this audit, the tech tests for any irregularities. They also test the electrical components to see if they can isolate a failed part and factory reset the device to ensure that it functions to manufacturer standards. We do not provide accidental damage coverage for specific devices. If damage resulting from physical impact or an accident such as... read more
Multiple calls to get a fix. Jose's the man!
I did not my egift card from my claim
Business response:
Hello, We're sorry for any frustration you experienced with your recent claim. SquareTrade does our best to provide our customers with efficient and effective resolutions since our goal is to eliminate any issues that can cause a delay. Our gift cards are processed electronically within one business day in order to ensure our customers receive their payment as quickly as possible. We apologize that this was not the case. At this time, one of our specialists has reached out to you to provide additional assistance and support.... read more
I purchased a square trade warranty on my Walmart Apple Airpods. The airpods lasted 6 months i called Square Trade and they said i had to wait 6 more months beacause they have a 1yr factory warranty. So i called apple and they said they can only send me a reconditioned set for $157.00. Square Trade said they would reimburse me. So i paid Apple and got my replacement set. I they did everything Square Trade said like send them a copy of the invoice. A week later Square Teade said my refund was approved and they will send me an... read more
Business response:
Hello Michael, We are sorry for any inconvenience faced during your claim process. SquareTrade strives to offers various resolutions options to our customers. These are determined based on your device and the issue reported on the claim. While we would love to accommodate your request for a check, we are unable to change the form of payment once a gift card has been processed. Again, our sincerest apologies for this. Nonetheless, we'd like to review the case further and see if additional assistance can be provided. Please em... read more
My 1 year old TV started showing weird lines across the screen for the past 2 weeks and gradually more disturbing. I reached out to Square Trade for a resolution. Day 1 they asked for photos and on Day 2 they asked for even more photos. On Day 2, I called them to check if photos met their requirements, and the service agent asked to wait till the end of day for the claimed result. Post Day 2, it was a radio silence and I called them on Day 3, the service agent was traveling outside in a disturbing background with car honks. ... read more
Business response:
Hello Mn, We apologize for any dissatisfaction you have experienced during your claim. We do our best to ensure our consumers have an efficient and effective claim experience with our knowledgeable and friendly specialists. We provide each specialist with extensive training regarding their specific field of expertise so that they can effectively troubleshoot and diagnose the device's issues. We apologize if this has not been your experience. SquareTrade standard protection plans are extended warranties designed to provide pe... read more
Put In for my warranty received in no time
very disappointed..about 33% refund of original cost...
Business response:
Hello, We apologize for any dissatisfaction you have with our service. SquareTrade protection plans are extended warranties designed to provide peace of mind by protecting against mechanical and electrical failures when the manufacturer's warranty has expired, or the manufacturer cannot assist you during their warranty period. They protect up to the max limit of the warranty or the item's purchase price, whichever is lower. If the consumer has purchased a protection plan that has a maximum coverage limit that is lower than t... read more
My son bought a trail camera for hunting season. The battery compartment disengaged from the body of the camera which made it unusable. I contacted the warranty department and they took my information and had me a check for the item on the way.
I have tried to use this card 3 times now. I keep getting this stupid message "Please include an "@" in the email address, "280565 is missing an "@". So now I am not able to use this card online. Please instruct me on what to do.
Business response:
Hello, We greatly apologize for any difficulty utilizing thegiftcard provided by Squaretrade. Squaretrade does our best to provide customers options when it comes to their claim resolution, as we did in this case by providing a gift card reimbursement. This is typically an expeditious and hassle-free experience for our consumers, though we understand that has not been the case in this instance. We're very concerned to address this and have reached out to further discuss a resolution. We hope to speak with you soon and again ... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,044 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.