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Allstate Protection Plans / SquareTrade
About this business
Bad thing is that they want you to do stuff that a technician should be doing before they even come out. My issue was never resolved by Square Trade.
not working. tried to access Allstate- doesn't work can't access website!!
Business response:
Hello Reviewer1652109466, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade protection plans are extended warranties designed to provide peace of mind by protecting against mechanical and electrical failures when the manufacturer's warranty has expired, or the manufacturer cannot assist during their warranty period. In the event the manufacturer does not provide service, SquareTrade can reevaluate the case to see how we can take care of the customer's issue. We reached out to you to addre... read more
THIS IS 2ND REVIEW YOU WANTED FROM ME. I ALL READY GAVE YOU MY VIEW
Even when the actual manufacturer doesn't honor their own warranty Allstate is there for You.
They have not given me a solution, they sent me an option but it is not what I need.
Business response:
Hello Reviewer128680270, We apologize for any dissatisfaction with your recent experience with us. SquareTrade does our best to provide expeditious and hassle-free service to all customers. We do our best to offer repair and replacement resolutions as our first priority. If the customer is not satisfied with the replacement offered, SquareTrade can reevaluate the case and provide additional assistance. We reached out to you to address this matter and to provide additional support. Thank you, LS.
They forgot to put sound card back into my computer. No follow up.
Business response:
Hello Reviewer330525363, We apologize for any frustration caused by your recent claim. SquareTrade uses certified technicians to complete all repairs and we perform extensive diagnostic tests to confirm functionality before returning the equipment to the customer. We offer a service guarantee of the work done for a period of time after the mail-in repair, for any failures once the claim is completed. We are sorry the issue with your device is still not fully resolved. At this time, one of our specialists has reached out to y... read more
I spoke with a team leader in regards to my replacement Kalorik air fryer purchased . I was told there would be an email for me to choose my replacement in March . No such thing has happened . Now I’m at the point of elevating this to a higher level . I’m disappointed, disgusted and angry. Replace or Refund my money
Business response:
Hello mscrystal921, We apologize for any delays you have experienced with your claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any issues that can delay the process before it affects our customers. We are sorry that this has not been your experience and we would like to see how we can further assist you. At this time, one of our specialists has reached out to you to address this matter and to provide additional support. Thank you, TS
I have been told by 3 different representatives that my refund will be sent to my email today. It’s not 8 pm and still no refund.
Business response:
Hello Reviewer2203483729, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade does our best to provide our customers with efficient and effective resolutions since our goal is to eliminate any issues that can cause a delay. Our gift cards are processed electronically within one business day in order to ensure the customer receives their payment quickly. We apologize that this did not occur in this case. At this time, one of our specialists has reached out to you to address this matter and t... read more
The item was not replaced, I was simply refunded what I paid for the item at the time when what I needed was a replacement.
Business response:
Hello Reviewer1379193095, We apologize for any frustration surrounding your claim. SquareTrade offers a variety of resolution options for our customers to ensure we meet their service needs. Our goal is to provide our customers with coverage throughout the life of the protection plan. Our resolution options are based on several factors, such as the type of item, the issue at hand and the item’s price. All these variables are taken into consideration when determining the most appropriate solution for our customers. We are sor... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,119 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.