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Allstate Protection Plans / SquareTrade
About this business
I replied 5 days ago and told again to reply again and wait more.
Business response:
Hello Bridget2922416033, We apologize for any frustration caused by your recent claim. SquareTrade does our best to provide expeditious and hassle-free service to all customers. We also do our best to ensure our specialists are providing accurate and friendly service. For replacement claims, options are provided and our customers have the flexibility to make a selection. If the customer is not satisfied with the options available, SquareTrade can reevaluate the case and provide additional assistance but this must be complete... read more
Virtual card ****. They are hard to use.
Business response:
Hello Reviewer3144191245 We apologize for any frustration caused by your recent claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any problems that can cause a delay before it affects our customers. If any issues arise, our goal is to provide the support you need to complete the process. We are sorry that this has not been your experience and we would like to see how we can further assist you. At this time, one of our specialists has reached out to you to address th... read more
It's bad cause no one called me back about my claim I have a defective cd rom one of ur reps gave me a claim number and he told me to wait for a call no one call waited almost 2 weeks all I want is a replacement or money bk
Business response:
Hello Reviewer3248784159, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any issues that can delay the process before it affects our customers. We are sorry that this has not been your experience and we would like to see how we can further assist you. At this time, one of our specialists has reached out to you to address this matter and to provide additional support. Thank you, CF
Purchased from Walmart app, it didn't say on the add at the time I purchased it, that it was over 12 years old!!
I have bought the extended warranty through Walmart when I purchased the mini iPad. It never quite worked right for me so I called Al State to file a claim. They had me wrap it all up and send it off to someone that would fix it for me. Altogether it was gone for a week and a half for my house to get back today. It does not work. They told me if I tried to back up any of my information that it won’t work, I don’t call that fixing my iPad. Lynda Rice
Tried to use warranty to replace faulty earbuds. I was told replacing them with the same ones was not possible because they weren’t available (they were available, but were more expensive than my original purchase price so I assume they just weren’t going to do that). Instead I was given a list of Amazon links to three no name options to choose from, all of which were half the price of the original earbuds and were entirely different in style and fit than what I had bought so they wouldn’t fit me well. I responded requesting... read more
Poor customer service experience! It wasn't that reps had a bad attitude or anything; it's that they wouldn't help because my tablet was still under manufacturer's warranty. I also can't get assistance with the manufacturer so I'm stuck in the middle.
Business response:
Hello Reviewer2151882677, We apologize for any dissatisfaction with your recent experience with us. SquareTrade protection plans are extended warranties designed to provide peace of mind by protecting against mechanical and electrical failures when the manufacturer's warranty has expired, or the manufacturer cannot assist during their warranty period. In the event the manufacturer does not provide service, SquareTrade can reevaluate the case to see how we can take care of the customer's issue. We reached out to you to addres... read more
I got an immediate response to my initial claim. I then got an email giving me 3 options for a replacement watch. I was disappointed that none of them matched my initial watch. I chose one 3 days ago and have heard nothing since.
Business response:
Hello Reviewer72943931, We apologize for any delays you have experienced with your claim. SquareTrade does our best to provide our customers with quick and convenient resolutions. For replacement claims, we aim to provide you with a replacement as soon as possible. Our goal is to ensure we avoid any issues that can cause a delay. We are sorry this has not been your experience. At this time, one of our specialists has reached out to you to address this matter and to provide additional support. Thank you, CF
Is the second time I send mi printer to the repair shop and I don’t know hay it’s happening to my printer, so i prefer to have a new one or my money back
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,119 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.