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Allstate Protection Plans / SquareTrade
About this business
It's been 12 days and I have not received my reimbursement. thanks
Business response:
Hello, We apologize for any delays during your claim process. We do our best to ensure our consumers have an efficient and effective claim experience with our knowledgeable and friendly specialists. We understand that though rare, shipping issues can arise and delay a resolution. That is why our specialists are prepared to address these types of concerns promptly when reported. We appreciate the opportunity to speak with you and resolve this matter. Thank you, TG
As soon as the shipping notice came from Fed Ex I started calling to get it fixed 4 half hour phone calls. Four times I was told it was fixed. Had to drive 150 miles to get it where it needed to be. Lied to multiple times. Very disappointing.
Business response:
Hello, We apologize for any issues you have experienced during your claim. We do our best to ensure our consumers have an efficient and effective claim experience with our knowledgeable and friendly specialists. Our specialist will recommend waiting 1-2 business days to allow us to address any concerns related to your claim. Our goal is that each consumer's interaction with our customer support leaves them with a positive experience. We have reached out to you directly to provide additional support and improve your experienc... read more
I am not sure what is happening. But it took me 8 phone calls to finally get someone to help. The website said to call. That I could not send in the computer via the website. The agents were all friendly, but some were misinformed and thought I needed to go to Costco...which was incorrect. M.
Business response:
Hi Margie, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade does our best to provide our customers with efficient and effective resolutions since our goal is to make the claim experience as hassle-free as possible. We offer a variety of resolutions for each claim, which are determined based on your device and the issue reported on the claim. In this case, our mail-in resolution includes a two-day express shipping label provided via email and the customer can use any box to send the devic... read more
Did nothing but give excuses about the system of the TV. When I was taking to the tech on the phone from Square Trade the TV went blank. The guy couldn't care less. He told me he wanted me to sit with my cell phone and video the TV until it acted up again, Most RIDICULOUS and unproffesional thing I have ever been told to do.
Business response:
Hello, We apologize for any frustration you experienced during the claim process. SquareTrade's goal is to provide accurate and effective resolutions for our customers' issues with their items. We do our best to make the customer's experience as hassle-free as possible. To do so, we may request photos or additional information to determine the best course of action for each claim. In most cases, videos allow us to confirm a resolution and avoid unnecessary repair delays. Additionally, we provide all our specialists with exte... read more
Agent tried to get computer to run, tried several methods to no avail..sent a shipping label and shipped for repair.
Not satisfied. Product ( Sony controller) was supposedly cleaned and not repaired. Item was not fixed.
Business response:
Hello Gail, We apologize for any inconvenience faced during your recent claim. SquareTrade uses certified technicians and parts to complete all repairs and we ensure to perform an extensive diagnostic test to confirm functionality before returning the equipment to the customer. We also provide a rework period following each mail-in repair as a guarantee on the work done for any failures that occur after the claim is completed. Again, we truly apologize for any trouble you've had thus far. However, we'd like the opportunity t... read more
wen to pick up my phone no one was there, need my phone for work a 8 that morning did not get it after 10 the next day
Business response:
Hello, We apologize for any frustration faced during your recent claim. SquareTrade does our best to provide prompt and hassle-free service to our customers. We also do our best to ensure that we offer resolutions tailored to our customer's convenience and time. In your case, we offered a repair at an authorized center as a resolution. I understand that there has been difficulty retrieving your device from the authorized repair center, and for that, we truly apologize. However, we were able to confirm that your device has be... read more
When I called about my 55 inch tv they told me to ship it to them when the warranty I bought said they had to send someone out. I went through all their hoops but it wasn't good enough. Would never recommend them.
Business response:
Hello, We apologize for any frustration you experienced during the claim process. SquareTrade's goal is to provide our customer's efficient and effective resolutions. We do our best to make the customer's experience as hassle-free as possible. We provide over the phone troubleshooting services to effectively solve our customer's problems. Not only does troubleshooting allows us to get an in-depth understanding of the issues plaguing the customer's device, often it can lead to a simple on the spot fix that does not impact the... read more
immediate response, received replacement phone in 2 days.
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,044 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.