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Allstate Protection Plans / SquareTrade
About this business
square trade did everything they said they would do and when they said they would do it
Received a full refund for a item that wasn’t operational.
Sent my Fitbit in for low battery life, reformatted the Fitbit and sent it back(something I had already tried myself). Still getting bad battery life and didn’t fix the problem.
Business response:
Hello, We're sorry for any inconvenience you experienced with your recent claim. SquareTrade uses certified technicians and parts to complete all repairs and we ensure to perform an extensive diagnostic test to confirm functionality before returning the equipment to the customer. We also provide a rework period following each mail-in repair as a guarantee on the work done for any failures that occur after the claim is completed. Again, we truly apologize for any trouble you've had thus far. At this time, one of our specialis... read more
This experience was bad! Customer service rep unable to send email verification! I'd sent 3 emails over 2 days with NO response! Finally called and STILL ...10 days later...NO TV...GRRRRR
Business response:
We apologize for any delays you have experienced during your claim. We do our best to ensure our consumers have an efficient and effective claim experience with our knowledgeable and friendly specialists. We understand the importance of prompt communication and verification, and we strive to provide this to every consumer. We are sorry if this has not been your experience. To address your concerns and improve your experience, we have reached out to you directly. We look forward to assisting you. Thank you, TG
To date nothing has been received, no check. What is up?? If not paid why purchase?
Business response:
Hello Melinda, We apologize for the delay you've experienced. We do our best to make sure the customer's experience is as hassle-free as possible. Whenever there is an issue with our customers receiving their reimbursement via a chosen payment method, we may decide to reimburse through an alternative method to make sure that the customer is made whole. We understand that the delay has impacted your experience, so we have reached out and addressed the concerns you may have had. Thank you, EC
Your asking if I like your service and I have net even gotten my back yet. So no I do not like your service.
Business response:
Hello Chris, We apologize for any frustration faced during your recent claim. SquareTrade does our best to provide prompt and hassle-free service to our customers. We also do our best to give updates on every step to ensure a positive customer experience. For Mail-In repairs, we guarantee a 2-5 business day repair from the day your device is received. Shipping time is excluded as we do not have it within our possession at that time. This information is included in the approval email sent to the consumer when the claim was ... read more
Person I spoke with was very rude and acted like was a qualified technician.
Business response:
We are sorry to hear you are dissatisfied with any part of our claim process. We do our best to ensure our consumers have an efficient and effective claim experience with our knowledgeable and friendly specialists. We provide each specialist with extensive training regarding their specific field of expertise so that they can effectively troubleshoot and diagnose the device's issues. We apologize if this has not been your experience. Our goal is that each consumer's interaction with our customer support leaves them with a pos... read more
I have not received the reimbursement check for the power adapter that I was promised. I submitted the invoice, received an email from Lawrence Fernandes-tech rep, but have not received the check.
Business response:
Hello Len, We apologize for any inconvenience you experienced during your recent claim. SquareTrade does our best to provide expeditious and hassle-free service to our customers since our goal is to provide a smooth claim experience and eliminate any issues that can cause a delay. In this case, it could take up to five business days for this resolution to be finalized. We apologize if there was any miscommunication regarding this. However, we were happy to speak with you and confirm that the issue has been resolved by one of... read more
Did some tests said there nothing wrong tv,that it was dish receiver. I just got through installing new dish receiver tonight. STill have the same problem with sound it would be nice if you would honor the warranty that I paid for. Joel Guimond 931 434 2509
Business response:
Hello Joel, Thank you for reaching out to us with your concern. SquareTrade's goal is to provide our customer's efficient and effective resolutions. We do our best to make the customer's experience as hassle-free as possible. We provide over the phone troubleshooting services to effectively solve our customer's problems. Not only does troubleshooting allows us to get an in-depth understanding of the issues plaguing the customer's device, often it can lead to a simple on the spot fix that does not impact the customer's protec... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,044 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.