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Allstate Protection Plans / SquareTrade
About this business
bought a laptop off of eBay and the hard-drive was bad...square-trade cant even send me a email with a shipping label cause something is wrong with there system...so they have to mail it.. been 2 weeks and 4 agents and many hours on the phone...I will never purchase Square Trade again SMH horrible language cant understand because they talk to fast and there accent doesn't help and they talk over you...
Business response:
Hello, We're sorry for any inconvenience you experienced with your recent claim. SquareTrade does our best to provide expeditious and hassle-free service to our customers since our goal is to provide a smooth claim experience and eliminate any issues that can cause a delay. In addition to this, we give our specialists extensive training and coaching in order to ensure we provide a courteous and knowledgeable claim assistance. We are sorry to hear this has not been your experience. However, we were happy to speak with you and... read more
The ball-head on my tripod broke. I called SquareTrade, they confirmed my coverage and sent an RMA label. I shipped the broken product back and within one week, I had received a check for the refund of the item's purchase price. My only complaint is that there was no refund of the sales tax, only the item's price.
Submitted a claim. Took weeks to get it resolved. They agreed to refund the cost of the defective goods (electric failure of battery for laptop) and then sent about 20% less.
Business response:
Hello John, We apologize for any frustration with your previous claim. We do our best to offer repair and replacement resolutions as our priority, and a reimbursement is typically an option reserved for atypical situations. One of our choices is the Fast Cash resolution, which provides the customer with an express compensation and does not require the device to be returned to us. Although many customers favor this option due to the quick turnaround, others may not, like in this case. We understand there was a miscommunicatio... read more
After dozens of phone calls promises I was approved for a replacement TV they tried to switch me out with a subpar unit had to negotiate for a better unit promised me it would ship in two days none of this is happening I am still waiting I’m very frustrated I just want the value close to what my old TV was worth but it seems like these people don’t want to honor the warranty go figure Allstate is involved and don’t want to pay In Sam’s Club was no help either we’re trying to get this resolved you’re on your own when you deal... read more
Business response:
Hello, We apologize for any delays that occurred during your recent claim and the impact they had on your experience. SquareTrade does our best to provide our customers with efficient and effective resolutions in order to make the claim process as hassle-free as possible. Our goal is to provide a smooth claim experience and eliminate any issues that can cause a delay. We are sorry this has not been your experience. At this time, one of our specialists has reached out to you to address this matter and to provide additional su... read more
All done on the internet. Less than 5 minutes to file the claim
Said they couldn’t repair due to being insect infested DIDNT inform me the next step it was coming back and why but I told them why the unit had been discontinued due to many problems told them it was probably gone be hard to find whatever parts manager when ask to see pictures promised they had pictures he’d email them to me the next day email said no pictures were took I received item opened it up took pictures there were not one insect inside they knew the item had been discontinued and there were probably no parts to fix... read more
Business response:
Hello, We are sorry to hear you have not enjoyed your experience with SquareTrade. We want to provide you additional assistance and insight on this matter. SquareTrade's protection plans are extended warranties designed to provide peace of mind by protecting against mechanical and electrical failures when the manufacturer's warranty has expired, or the manufacturer cannot assist during their warranty period. However, we do not provide coverage for specific issues. As defined in the warranty contract, insect infestation is a ... read more
After getting approved for a replacement TV I was informed I would receive an email within 2 days to arrange a delivery time. I never received an email and my wife had to make several calls including one to the Costco where we purchased the TV and the Manager Gary at the Costco in Greenwood Indiana made a call on our behalf and we received the TV in the next couple of days. Costco should just allow you to come get your replacement TV from the store instead of dealing with having it shipped and having to make arrangements to ... read more
Business response:
We apologize for any delays experienced during your claim. Our goal is to provide our consumers with efficient and effective resolutions. Our knowledgeable and friendly specialists are always ready to assist with any concerns you may have related to your protection plan. We are sorry if this has not been your experience. Although Costco is a reseller of our protection plans, our services come directly from us. Our replacement resolutions are mail-in options only and the simplest way for us to honor our warranty agreements. W... read more
Sent me to get my power washer repaired but could not find a repair shop. Refunded me everything after a month of trying to get a resolution.
Called three time to fix the problem with my tv. went through the procedure to reset tv and it is no better. they want me to live with the problem cause they want send a tech out to repair it or give me a new tv. really tired of trying to repair a problem that exist and they say all the hardware is ok. Well it is not. going on two years and costco won't do anything and square trade cant repair it over the phone.
Business response:
Hello John, We are sorry to hear you are dissatisfied with our service. SquareTrade's goal is always to provide our consumers with efficient and effective resolutions. Our TV technical experts do their best to isolate and identify the failing part(s) so that a technician can have the parts onsite for a speedy repair. By troubleshooting your device, we can usually identify the source of the device's issues. In your case, the problem you are experiencing seems to stem from a non-mechanical source. Often an update of the device... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,053 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.