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Allstate Protection Plans / SquareTrade
About this business
First of all I uploaded all receipts when I registered my product with Square trade but then when I needed service had to find all receipts and etc and upload again, then went to their website to start a claim but it wouldn't let me saying my product should be under manufacture warrant, which it wasn't, and I had to start an on-line chat session with an agent and he told me the same thing and I had to explain to him that it wasn't under manufacture warranty, then again he wanted me to upload all my receipts again, which woul... read more
Business response:
Hello, We're sorry for any inconvenience you experienced with your recent claim. Our goal is to provide our consumers with efficient and effective resolutions and we do our best to make the claim experience as hassle-free as possible. We give our specialists extensive training and coaching to provide our consumers with friendly, knowledgeable, and accurate assistance. We are sorry that this has not been your experience. We understand the frustration that can come from this but we would like to see how we can further assist y... read more
It’s been weeks with at least 10 calls and for chats later to Pakistan. Everyone I spoke to was very polite and helpful but no one could seem to get the job done.....Now they told me my issue was resolved, I don’t have a check in hand! It may be resolved on their end but not mine.......
19 month old electronic component threw in the towel and Square Trade covered it, no if's, and's, or but's. Far exceeded expectations.
A phone that I had a SquareTrade warranty on failed to work anymore. There was no physical damage. I first called, and was directed to attempt to have this phone repaired, locally. After going to three locations, was told it was beyond repair. They issued a written diagnostic of the problems. Upon calling back to SquareTrade, was told to upload the document to SquareTrade, wait 10 minutes, and call back. I did so. They let me know that they would be sending a new phone to me(the phone was shipped by Consumer Cellular, my pho... read more
Sent it into squaretrade and they attempted to fix it by replacing the OS, it still didnt work, so I sent it back in and am currently awaiting results...
Business response:
Hello Andrew, We apologize for any frustration caused by your recent claim. SquareTrade uses certified technicians to complete all repairs and we ensure to perform an extensive diagnostic test to confirm functionality before returning the equipment to the customer. We also provide a rework period following each mail-in repair as a guarantee on the work done for any failures that occur after the claim is completed. At the moment, we have confirmed that your device is in the process of being repaired and we will update you as ... read more
Square Trade said after receiving receipts they would call back 24 hours, never happened. We called back two weeks after to find out status of claim. Finally, all worked out well, new TV delivered. They do not sell warranty on their replacement TV.
I asked for a refund as I returned the item I insured. It slipped thru the cracks. Luckily I saw it on my account. Contacted them thru Amazon and within a day all was sorted and I received my credit.
My rug doctor carpet extractor was leaking from both fresh water and dirty water compartments, so I emailed square trade and they sent me a check for the value of my machine. I quickly got a new one and finished the job! Couldn’t be happier with outcome.
Samsung 65" tv started behaving badly. Called Square Trade and he diagnosed the problem over the phone. Simple fix - new remote. Been working fine ever since.
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,065 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open tomorrow at 6:00 a.m.