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Allstate Protection Plans / SquareTrade
About this business
I was promised that if I sent my broken (speaker stopped working! NO SOUND!) cell to them over night that I would receive a new cell phone over nighted back to me FedEx....That was June 19th 2020. Today is July 5th 2020 and I DO NOT have my cell replacement! After over a dozen calls and several CSR's I was giving a FedEx tracking number. I checked it and it said delivered by Friday 07/03/2020 8p.m. Did not receive it! So I called again. And all I was told was I AM SORRY I CAN NOT HELP YOU! WTH??? So I checked FedEx tracking ... read more
I have purchased many SquareTrade accidental damage warranties over the years. Sadly, I had to make a claim on this one. I was told up front the repair would only take 1-2 business days. It has currently been over 10 full business days since they received my item at their repair center. Aside from me calling in, there has been zero communication from SquareTrade in regards to these delays. When I chatted in on Sunday 6/13 I was told a part was backordered and would be available Wednesday 6/17. When I chatted in Wednesday 6/1... read more
Business response:
We apologize for any delays the consumer experienced during the claims process. SquareTrade does our best to provide prompt and hassle-free service to our consumers. We also do our best to give updates on every step to ensure a positive consumer experience. For Mail-In repairs, items are generally repaired within 2-5 business days. In some cases, there may be delays due to parts availability through our vendors. If it is determined parts are not available, or backorder is too long, we will move forward with an alternate reso... read more
After trying to file a claim for several months, because my email address on file with Square Trade did not match up in their system, and no where on the internet could I find a phone number to call to talk to anyone, I looked at their FaceBook website and posted about my frustration. The very next morning I received a phone call from Square Trade customer service. They immediately found my missing email address, matched it to my receipt of purchase from Sam's Club from three years ago, emailed a form for me to sign, and wit... read more
I have purchased many SquareTrade accidental damage warranties over the years. Sadly, I had to make a claim on this one. I was told up front the repair would only take 1-2 business days. It has currently been over 10 full business days since they received my item at their repair center. Aside from me calling in, there has been zero communication from SquareTrade in regards to these delays. When I chatted in on Sunday 6/13 I was told a part was backordered and would be available Wednesday 6/17. When I chatted in Wednesday 6/1... read more
Business response:
We apologize for any delays the consumer experienced during the claims process. SquareTrade does our best to provide prompt and hassle-free service to our consumers. We also do our best to give updates on every step to ensure a positive consumer experience. For Mail-In repairs, items are generally repaired within 2-5 business days. In some cases, there may be delays due to parts availability through our vendors. If it is determined parts are not available, or backorder is too long, we will move forward with an alternate reso... read more
I broke my phone. Screen was completely shattered, and swuare trade replaced it. Quit and legitimate service
I am not satisfied at all. It's been almost 2 months to determine my TV TCL damaged should be exchanged, instead I am supposed to be reimbursed, and still the check is on the way
Business response:
We apologize for any delays experienced during the claims process. Squaretrade always does our best to offer repair and replacement resolutions as our priority, and a reimbursement is typically an option reserved for atypical situations. We always attempt to locate comparable model replacements through our vendors before more to an alternate resolution. Our accounting team has processed another reimbursement. One of our specialists will be reaching out to confirm your reimbursement has been received. Thank you, BH
Easy to buy the service contract, difficult to get the services or to pay for the problem. They ask me to test the TV but the problem still there.
Business response:
We apologize for any issues you experienced processing claims on your device. With TV's SquareTrade always attempts troubleshooting to diagnose the issue and provide a resolution. With intermittent issues, we are unable to diagnose the TV if the problem is not currently happening. If a technician is sent out to diagnose the issue and it is not occurring at the time, no repair can be made. Thank you for taking the time to speak with us today. We hope our specialist was able to assist with resolving your issue. As discussed, e... read more
Opened Claim--told I would get a new replacement TV Picked out replacement--heard nothing Called today 1 week later--told TV I chose unavailable--no new choices given to me Transferred to Supervisor--told working to get me new TV--no real hard date given Delays due to the vendors they used TV readily available at Costco & on sale til 6/14/20 Need this to be handled promptly Steven Noskow
Business response:
Hello, We're sorry for any inconvenience you experienced with your replacement claim. Squaretrade replacements for TVs are determined using the technical specifications of your original product. We do our best to offer multiple options and any unit offered should be comparable or superior to your original TV. We do not base our replacements on factors such as price or consumer reviews, are these are varying factors which can change over time. These replacements are also brand new units and this has proven to be a driver of p... read more
I have not received my product yet and there is no number to call to check on the status.
Business response:
Hello, We are very sorry to hear that you are unhappy with the claim process. SquareTrade does our best to provide prompt and hassle-free service to our customers. We also do our best to give updates on every step to ensure a positive customer experience. For Mail-In repairs, shipping we guarantee a 2-5 business day repair from the day your device is received. Shipping time is excluded as we do not have it within our possession at that time. This information is included in the approval email sent when your claim was processe... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,065 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open tomorrow at 6:00 a.m.