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Allstate Protection Plans / SquareTrade
About this business
My phone fell and the screen broke. Called SquareTrade and they said it’s not covered. Really they deserve a 1 star but they were nice enough to give me a refund. You lost me and my family. Never again square-trade.
Business response:
Hello Landy, We're very sorry that we were unable to process your claim. SquareTrade offers two types of plans: Standard and Accidental. The first covers mechanical and electrical failures that occur during normal use of the item and the second covers the same issues as well as any accidental drops or liquid contact. Your coverage type is determined by the plan purchased along with the item. In this case, the warranty obtained was a Standard Plan, therefore, accidental or physical damage would not be covered. We will be rese... read more
Had item break placed claim online and it was processed next day with check.
Had a laptop repaired through SquareTrade. Repair quality was poor and had to be sent back for proper repairs. Very frustrating. First time we've had a problem with this company.
Business response:
Hello, We apologize for any frustration caused by your recent claim. SquareTrade uses certified technicians to complete all repairs, and we ensure to perform an extensive diagnostic test to confirm functionality before returning the equipment to the customer. We also provide a rework period following each mail-in repair as a guarantee on the work done for any failures that occur after the claim is completed. Again, we genuinely apologize for any trouble you've had thus far. However, we'd like the opportunity to inspect your ... read more
I cannot give a fair review, because I have not received my watch back yet. FedEx still has not delivered it and keeps pushing the delivery back.
Very prompt receipt of reimbursement for iPhone when I dropped and cracked mine and it couldn’t be repaired.
I sent my Onkyo DP-X1A back for repair. They decided they could not repair it and are sending the money I paid for it. I do wish they had told me what the problem was, why they could not repair it and given me some other options. I can not replace it for what I paid for it. In three years the price has more than doubled.
Beware of how you do business with this company. You cancel your protection plan with them and they keep charging you for everything you've told them to cancel. Provide and proof that you called to cancel. They don't want to give you any money back because you apparently don't have any proof that you talked to someone about it.
THEY NEVER call BACK you call them always someone different KELLY IN CLAIMS IS never available THEY do not keep their word and before they are done THEY threaten with LAW enforcement and just give you the COST of WARRANTY BACK AllState should be ashamed of this company .
Business response:
We apologize for any inconvenience faced during your recent claim. SquareTrade does our best to provide prompt and hassle-free service to our customers. We also do our best to ensure our specialists are extensively trained to provide courteous and knowledgeable claim assistance, we again apologize if you felt this was not your experience. At this time, we are unable to further assist with your claim due to the discrepancy with the returned replacement TV. We have confirmed with the vendor the replacement that was returned is... read more
Never received a box to send my Fitbit back for repair. It’s been over 2-3 weeks.
Business response:
We apologize for any confusion and dissatisfaction you have experienced. We are happy to clarify this issue. While we do provide prepaid one or two-day shipping labels as a courtesy to our consumers, we do not offer a box for Fitbit devices. We have included the shipping label and instructions within your confirmation email. We do recommend utilizing a sturdy box and bubble wrap to ship your device. If you do not have one available, you can purchase one from your local FedEx shipping center at drop off. To make sure the rema... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,065 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open tomorrow at 6:00 a.m.