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Allstate Protection Plans / SquareTrade
About this business
THEY NEVER call BACK you call them always someone different KELLY IN CLAIMS IS never available THEY do not keep their word and before they are done THEY threaten with LAW enforcement and just give you the COST of WARRANTY BACK AllState should be ashamed of this company .
Business response:
We apologize for any inconvenience faced during your recent claim. SquareTrade does our best to provide prompt and hassle-free service to our customers. We also do our best to ensure our specialists are extensively trained to provide courteous and knowledgeable claim assistance, we again apologize if you felt this was not your experience. At this time, we are unable to further assist with your claim due to the discrepancy with the returned replacement TV. We have confirmed with the vendor the replacement that was returned is... read more
Never received a box to send my Fitbit back for repair. It’s been over 2-3 weeks.
Business response:
We apologize for any confusion and dissatisfaction you have experienced. We are happy to clarify this issue. While we do provide prepaid one or two-day shipping labels as a courtesy to our consumers, we do not offer a box for Fitbit devices. We have included the shipping label and instructions within your confirmation email. We do recommend utilizing a sturdy box and bubble wrap to ship your device. If you do not have one available, you can purchase one from your local FedEx shipping center at drop off. To make sure the rema... read more
I gave them proof of purchase that I received online but they kept saying more info. I do not recommend them.
Business response:
We apologize for any dissatisfaction you have experienced. Our goal is to provide our consumers with efficient and effective resolutions. We do our best to make the consumer's experience as hassle-free as possible. However, there are necessary actions consumers must take to help us move their claims forward, such as submitting a receipt of purchase in this case. We require receipts to verify essential details that affect the protection plan, such as the item's price, date of purchase, and serial/IMEI numbers when applicable.... read more
You guys would not hear me i found one at my local walmart
Business response:
Hi Christopher, We apologize for any inconvenience experienced throughout the claim process. SquareTrade offers various resolutions for each claim. These are determined based on your device and the issue reported on the claim. In the event the initial resolution cannot be fulfilled, we will ensure to resolve the claim by providing an alternate solution. As for your case, a replacement could not be sourced through our vendors. Instead, we provide an alternate solution of which you have been notified. Please refer to your emai... read more
Paid for 2 year protection but instead of honoring the plan gave me some of my money back
Business response:
We apologize for any dissatisfaction you have experienced during the claim process. Our goal is to provide our consumers with the most efficient and effective resolutions. There are factors such as cost, accessibility, availability of repair facilities, and more that influence the resolution. There are times where we are unable to repair or replace devices. During these times, we provide a reimbursement resolution as an alternative. Often we may request that the consumer return the damaged device by mailing the item to us or... read more
I provided the necessary information regarding my warranty. They collected additional information about the problem. I was informed me that a full refund would be issued for replacement of the item. After prompted, I completed a review and said the process was quick and painless; but that was not actually the case. Since that time I still have not received any updates, information, or reimbursement of any kind. A total waste!
Business response:
We apologize for any delays and frustration you have experienced during your claim. For most reimbursement claims, we require our consumers to complete and submit a digital affidavit before we begin processing the reimbursement. We do our best to inform every consumer of these requirements at the completion of the claim process, and the information is also provided within the confirmation email that contains the affidavit link. We are sorry for any error that has occurred that has caused this negative impact on your experien... read more
I got my claim but was lower than replacement value and what I paid.
Business response:
Hi Mat, We apologize that you were dissatisfied with the resolution that was provided. Squaretrade will always provide the best resolution possible for the type of claim that was filed. We were able to locate your account and sent a follow-up email containing an alternate resolution. We hope that we were able to turn your experience around. Thanks, JD
did not get my full replace cost not happy 49.99 only 42.38 on 2 units that gone good.
Business response:
We're very sorry for any issues encountered during the claim process. SquareTrade offers various resolutions for each claim. These are determined based on your device and the issue reported on the claim. One of our options is the Fast Cash resolution, which provides the customer with an express reimbursement and does not require the device to be returned to us. Although a lot of customers favor this option due to the quick turnaround, others may not, like in this case. We are always willing to reevaluate the claim to determi... read more
You would expect them to cover the cost of the whole item if they deem it unsalvageable however that's not the case. I received only 2/3rds the value of my item based upon their "algorithm" which they refused to tell me how it works. It said nothing about this on the pamphlet they advertised or on their website. It's sneaky behavior that probably nets them a couple 100,000 annually.
Business response:
Hi Vincent, We're very sorry for any issues encountered during the claim process. SquareTrade offers various resolutions for each claim. These are determined based on your device and the issue reported on the claim. One of our options is the Fast Cash resolution which provides the customer with an express reimbursement and does not require the device to be returned to us. Although a lot of customers favor this option due to the quick turnaround, others may not, like in this case. We are always willing to reevaluate the claim... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,067 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.