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Allstate Protection Plans / SquareTrade
About this business
Yes , I was very unhappy with the results of their repairman trying to correct my Vizio TV after two hrs. of taking apart and trying new boards then replacing the new ones back to the old one's and telling me its beyond repair, he ends up making the set worse then what it was before he arrived. Now leaving me with no way to watch this set any longer because he couldn't get it back where it was. So now im stuck waiting over a week before the replacement set will be delivered. So to say the least im quite unhappy about the who... read more
Business response:
Hello Robert, We apologize for any inconvenience that you might have experienced during this repair process. Unfortunately with TV sets it does take time to diagnose and repair certain problems with your TV set. Please keep in mind that the issues you had (Defective Mainboard, Defective Panel, Screen Flickering) had to be diagnosed and then a repair had to be attempted. Based on the expert recommendations of the tech after the attempted repair we moved your claim to a replacement! In addition the tech had to remove the new p... read more
Due to not enough options on website claim form I was at first denied my claim. Had to call and question the denial. Claim was processed and sadly a repair was not offered only refunded my money.
I answered your survey once, why again?
Still waiting for someone to repair dryer
Business response:
Hello Baltruckim, We're sorry to hear of the delay with the claim. Squaretrade actually approved your item for a different resolution and emailed you the details on 5/21/18. Right now all we need is your electronic signature, then we will be providing a check for the cost of your item. Please let us know if you have anymore questions! Thank you, KM
I sent my laptop in for repair on two items. The whole process took over 60 days and many hours on my part to resolve the problem. The broken screen was fixed without a problem. The other was an issue with the computer slowing down drastically when plugged in. They clearly did not test the computer after reloading the operating system and sent it back still broken despite clear instructions about how to test. After 4+ hours on with tech support they had me send it back again. They looked at it and sent it back blaming the pr... read more
Business response:
Hello Trj, We're sorry to hear of the difficulty you experienced with the claims process for this item. Squaretrade repairs are processed by certified technicians, and once the item service is complete a full diagnostic is run to ensure there are no additional failures of the item. We understand in this instance the item was sent in multiple times, and once this was brought to our attention one of our agents reached out to discuss the claim. We greatly appreciate your patience while this was investigated, and will be providi... read more
As soon as I called, he knew what was wrong and walked me all the way through it to restore it.
No Tech sent to confirm problem ,I had to (while recovering from major back surgery which I told them) Did not receive the same brand TV, and was not allowed to purchase a new warranty on the new TV(no purchase receipt on replacement)
I called Square Trade and was advised that their support did not kick in until after two years from purchase. While the rep did transfer me directly to the manufacturer and provided a number for future reference within the manufacturer warranty period, he didn't provide a number to contact for the second year's warranty offered by the retailer (Costco). I think the Square Trade brochure I picked up at Costco should have been clearer about who to contact when and supplied the Costco warranty contact number directly on the bro... read more
I started with a couple phone calls. Once the pictures/video were evaluated, they emailed me the same day to pick out my replacement. I recieved my tv 11 days from my first contact with them. I recommend their warranty’s
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,115 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.