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Allstate Protection Plans / SquareTrade
About this business
I had a problem with an HP printer. I called SquareTrade, who told me the product was still under HP warranty, so they transferred my phone call to a number they SAID was HP. It wasn't. Unfortunately, I didn't discover that until I'd been on the phone and tied up my computer for more than 7 hours over three days, and had been persuaded to buy a 2-year technical support plan for $99. It was finally resolved when the people I was talking to got onto a chat session with an actual HP person, they pretended to the HP person that ... read more
Business response:
I attempted to reach out to you today but unfortunately was only able to leave a voicemail. We apologize for any issues experienced after calling in to file a claim on your printer. A reimbursement check is currently being processed. At this time, we are also looking at all manufacturer contact numbers on file. If you have any further questions or concerns please do not hesitate to contact me at the number provided or email SocialHelps@SquareTrade.com and include "Reseller Ratings" in the subject line. Thank you ^ Bh.
I noticed that there was a crack in my screen then I had a bunch of cracks. I set my L T out to be fixed. All was done in a timely manor.
Phone was dropped out of a car. Totally ruined
Overpriced for "claim processing". It should be already covered when I got the 2-year warranty!
MY original TV stopped working and I called SquareTrade and they tested it and decided that it needed to be replaced. I was VERY happy! I was sent a new Samsung TV and and hooked it up and it seemed to work fine. I COULD NOT get any other things to work on it properly, such as Netflix or Hulu. I also noticed that I was NOT sent a 4K model but one of the cheaper Samsungs even though the original set was top of the line. Now I am NOT VERY HAPPY with SquareTrade.
Business response:
We are sorry to hear your unhappy with your replacement device. SquareTrade always attempts to assure customer's devices are being replaced with comparable model replacements. Looking into your account, I see an offer email was sent to you in which a comparable model replacement device was selected from. Our records indicate the replacement TV received has the same resolution as your current device. If you are experiencing hardware issues with the device please reach out to our TV claims specialist for assistance at 1-877-92... read more
My cellphone died, they helped replace
"i am struggling to get a warranty repair on my refrigerator...so far they are difficult to work with..."
"I would rather get a check to replace my item than Square Trade fixing my item. Not sure if I will have a problem later and not be under warranty and Square Trade could have caused the problem."
" Call spoke to representative and representative just told us that we have to go with the company (manufacture) and resolve it with them. Even though we have Square trade. They did not want to take responsibility for anything even though we paid to have this warranty on our item ."
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,115 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.