This profile has been claimed by the business owner or representative.
Allstate Protection Plans / SquareTrade
About this business
"Used to be a great company but has taken a recent nose dive. Better off using geek squad. Been working same claim for more 3 months for a computer my daughter uses for her education. She is using mine which means I can't use it for Xmas shopping. "
"I got the runaround by a clueless service agent in Pakistan. Never again! "
"When I reported computer failure to Square Trade, I was told that I could take it to an authorized repair shop, like Best Buy, but then refused to pay when Best Buy's shop gave an anticipated price for repair, and insisted that I send it by FedEx to the Square Trade shop in Texas. Though they knew my computer model, the prepaid shipping box they sent was too small for my computer, and FedEx would not allow me to ship it in the solid and safe box I bought it in, so I had to pay them to re-box it. Two weeks later, when I rece... read more
"After talking to the agent I received a email tell me that I will only receive $124 .99 instead of the full amount I paid for the laptop before Taxs. "
"I bought a warranty from them, they didn't even give me a chance to read the terms of the warranty. Little did I know that my very vital computer component could not be replaced because it didn't work in the first place. I wouldn't ever by these people, I mean EVER, they have bad customer service with little to know regard about you or your rightfully owned property. This company is built off lies and shouldn't be traded with, they are greedy and take your money without any remorse. Their customer service tried to make you ... read more
"HORRIBLE...HORRIBLE......bought my Samsung Refrigerator 2 yrs ago August 2015 and the day after Thanksgiving 2017 stopped staying cold. Freezer was working and fridge was in 40's. That night freezer stopped and all our frozen food thawed and was water. Next morning it went back on and we thought then fridge would work. No such luck. All of our food had to be thrown away. Fridge still doesn't work and it is now Tuesday. We couldn't contact the claims dept because the appliance dept is closed on weekends, but the electronics ... read more
"I used square trade to replace an iphone 6 because there was a problem with the circuit board. The first replacement phone they sent me had the wrong storage- it was the cheapest version. The second replacement they sent me did not work. The third replacement functions, but barely. The screen does not register what you are trying to do and it periodically erases all my email from the phone. It won't send a text sometimes and is terrible. I'm not sure who refurbishes their phones, but they sure don't do a good job. Each time... read more
"Sent my phone in for repair - came back promptly BUT WITH A NEW PROBLELM (Square Trade did something when they fixed it, NOT ME - came back that way!) Had to send phone back again. Got an email they'd send me a check or return the phone and I could take it to an Apple store for a new or upgraded phone since they had none in stock. Fine. Never heard back for two days after emailing several times to customer service/claims WITH NO RESPONSE FROM THEM. Called them AGAIN - said phone was on the way but they had no tracking numbe... read more
"I received the check was put in my son name i ask for it to be in my name son name was spell wrong on the check"
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,125 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.