This profile has been claimed by the business owner or representative.
Allstate Protection Plans / SquareTrade
About this business
"After contacting Square trade about my failed product I heard nothing. A week later I made a follow up call and had to deal with their maze of documentation and questions again. This organization intentionally makes the whole process difficult to get reimbursed for a faulty product. "
"Over a week and no appointment with repair person. Still waiting."
"Multiple,Multiple,Mulltiple phone calls with Amazon and square trade! One tends to wonder after a time is it even worth it! Mine was a 160 dollar item? I guess, if its worth more to have a back warranty? Square trade has made me wonder. "
"They are providing a new replacement TV for us with a one-year factory Samsung warranty. This option is provided for us under our purchased Square Trade Protection plan, of which we still have 1-1/2 years remaining. We would like to purchase a new 5-year contract on our brand new replacement TV. We, of course, would 1) be relinquishing the remainder of our previous contract to begin the new one; a benefit to you. We would 2) be paying full price for this new five-year contract; another benefit to you. We would then have pro... read more
"ST paid for the postage to send a defective Swagtron electric scooter back for repairs"
"We were able to file a claim and receive a replacement TV within a reasonable time."
"Well I was told I would be getting a box to ship and it's been 3 weeks and I haven't received anything yet"
Business response:
“Hi Elizabeth, The reason why a box was not sent, was due to the claim being denied. The item is still under the manufacture warranty and we will need you to contact the manufacture first. If they deny your claim, or unwilling to assist, we can review the claim and provide assistance. If you have any questions or concerns, please email us at socialhelps@squaretrade.com. Thanks, JD ”
"I was having battery issues. On the first call I was asked to do a hard reboot and given the impression that if it didn't work I was out of luck. After fuming for 3 weeks I called back and Anthony explained that if the reboot didn't work they were more than happy to repair my phone. I shipped it about 3pm using the postpaid label and had it back in less than 48 hours. Thank you SquareTrade. My experience in the past said you would do well, and I should have trusted you! "
"Computer wasn't repaired properly so had to take it to a local repair shop to finish the job. Then what square trade supposedly repaired stopped working within a week of the repair. Customer service representatives were very helpful but supervisor for customer repairs center was awful and not helpful at all."
Business response:
“Hello, Sorry to hear that the repairs were not completed. We can file another claim for you and have the device sent back to us if the device is not operating correctly. This option was provided during the call with the supervisor, but was declined. Please email us at socialhelps@squaretrade.com if you would like to proceed with another claim to correct the issue. Thanks, JD”
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,125 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.