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Allstate Protection Plans / SquareTrade
About this business
I couldn't make my claim on the website.. I have to call 3 times customer service. It's been two weeks and I'm still waiting for the Box
Business response:
Hello, We apologize for any frustration that may have taken place with the claim process. We would like to look into this further ensure that you have a better claim experience. Please email socialhelps@squaretrade.com with your account details, claim number and "Reseller Ratings" as the subject line. We look forward to making your experience better. Thanks, JD
No hassle. Sent in a non working versa watch and SquareTrade fixed it and sent it back.
Following email instructions, I contacted AIT on 4/20. I contacted them via phone ( spoke with Karen on 27th ) since I hadn't heard back. I was given a direct number to the shipper. Over several days, I tried in vain to reach somebody named Corey. His phone would never get answered and he never called back. I called the 18774334248 number again and spoke with Jackie on the 29th. She told me is looked like another shipper was going to deliver my TV and to call back Friday if I didn't hear from AIT. Of course, AIT didn't conta... read more
Business response:
We apologize for any issues experienced. SquareTrade does our best to provide prompt and hassle-free service to our customers. We also do our best to give updates on every step to ensure a positive customer experience. For TV claims, the television is ordered from a vendor and set up for delivery. These are delivered by ground, and the standard delivery time is 7-10 business days due to the fragile device being transported. For TV claims, many teams work together to carry out the provided resolution. Issues may occur during ... read more
Stay away from Square Trade. Poor system. You pay and no response when you try and get your product fixed. They are a rip off company. Stsy away, stay happy. Just return product to the store. No more square trade. BBB Will be notified
Business response:
Hello Kernal, We apologize for any inconvenience faced during your experience. SquareTrade does our best to provide expeditious and hassle-free service to our customers. We also do our best to provide a wide variety of resolutions to tailor to each customer's specific needs. Our goal is to provide our customers with a positive experience along every step of the way. We genuinely apologize that this was not your experience. Given this, we'd like the opportunity to further review the case and see if additional assistance can b... read more
I had a battery issues as well as a software issue. Neither were addressed, Squaretrade just resent my watch.
Business response:
We are sorry to hear you have experienced issues with your repair. Our goal is always to provide our consumers with efficient and lasting resolutions. When the repair center receives a device via mail-in repair, the technicians perform a full audit to locate any mechanical or electrical failures. The electrical components, as well as moving parts, are tested for functionality. If the device is operating normally, then the consumer's item is returned to them. We at SquareTrade stand by our repairs. We understand that issues c... read more
Phone is definitely not fixed.
Business response:
We apologize for any frustration caused by your recent claim. SquareTrade uses certified technicians to complete all repairs, and we ensure to perform an extensive diagnostic test to confirm functionality before returning the equipment to the customer. We also provide a rework period following each mail-in repair as a guarantee on the work done for any failures that occur after the claim is completed. Again, we truly apologize for any trouble you've had thus far. However, we'd like the opportunity to inspect your claim and ... read more
They paid me after getting 4 vaccumes fr manufacturer warrantee.
I paid 197.63 and I was only refunded 149.69 They would not even fix my Fitbit just refunded part of my money. I paid for a 3 year warranty but only got one year of use without a refund. Will not be using square trade again. Horrible service
My old phone keep shutting off even right after it had been charged. It showed it was fully charged but it would just go dead. Called Consumer Cellular and they told me I had insurance and have me the number of Square Trade and my insurance information. Called and within 2 days I had a new phone and shipped the old one back.
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.