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Allstate Protection Plans / SquareTrade
About this business
"I had the refund check within the same week!"
"Very unhappy with the service that I received from SquareTrade the company needs a lot of work with its customer service it's very very poor they definitely need to retrain and train their employees better because they're not very good at customer service at all"
Business response:
“Hello, Customer service is an integral part of our service. We take providing excellent service to ours customer very seriously. I am dismayed to hear that you experienced something other than that. I did review your claims call and will absolutely provide any necessary feedback. Your claim does show as completed at this point. If you have any additional questions or concerns please feel free to email me at socialhelps@squaretrade.com. Thanks, MQ”
"I called to warranty my TV received parts quick. Couldn't get a repair tech so they offered me new tv. One TV was no longer in market, other was still on market. Never heard of hisense. I can't add applications to this tv like I could with my Visio. I paid $74 dollars out of my own pocket replaced part within 15 minutes and Visio works perfectly! Why have me throw away a good TV just because a tech couldn't come out within two hrs. Get a local contract. "
"I have sent my laptop for repair under the extended warranty I purchased from SquareTrade. The hing on the laptop was broken. They received the laptop at their repair facility on March 20, 2017. As of yesterday, April 19, the laptop has not been repaired and they keep telling me that they are waiting for parts. Today, I received a message "We've finished the initial assessment of your claim and determined that your item should be able to be repaired under your warranty agreement by a local technician". What does that really... read more
Business response:
“Thank you for providing this feedback. Our warranties do have several available options the first will always be a repair. Depending on your model and brand we may have to request parts, this could cause a delay. We should have advised you of what was needed and when it would arrive. If there were any additional delay's we should have continued to keep you apprised. We do have a service guarantee which it sounds like we have severely exceeded. I was able to look at your claim it has been moved to a resolution, however we ha... read more
"I bought a warranty on my laptop. It was deemed non repairable and I was promised by several customer service representatives both over the phone and in email that my hard drive would be taken out of the laptop and returned to me so that I could salvage my data. They lost the hard drive, and while my data is lost forever, they also refuse to make any sort of restitution for still owing me a hard drive. Poor customer service all the way around, it basically take me 25 hours over two months to get screwed over by Squaretrade.... read more
Business response:
“Hello, Our depots normally will automatically ship your hard drive back to you once a device has been deemed unrepairable. I can definitely understand being upset at the loss of your data. I would love the opportunity to turn this experience around for you if possible, however there is no claim or warranty info listed in your post. Would you mind emailing me at socialhelps@squaretrade.com? If you will include your claim or warranty information that would be greatly appreciated. Thanks, MQ ”
"Claim Number 005106041131 They do not honor warranty on used items. After much hassle, numerous phone calls and emails they claim they will not honor my warranty YET they sell warranty on used items online via ebay, amazon, etc. THEY SELL LIES REGARDING YOUR REPLY: So basically you pick and choose what you would like to honor or not. That's what you are saying. Thanks for wasting my time"
Business response:
“Hello, We are happy to honor valid warranties purchased from authorized retailers on used devices. Our website does say " While most SquareTrade Protection Plans only cover new items, there are used or refurbished items that we do cover. Some certified refurbished items purchased "only" at select SquareTrade retail partners can be covered if a refurbished SquareTrade warranty is also purchased from the same retailer". If you purchase a warranty from our website it does say " Coverage only available for new devices purchased... read more
"I would rate this an okay experience. I was able to get my charger replaced with my two year warranty. However, I did not know when my charger was coming or received an email for when it would be shipped out let alone I was not told my tracking shipping number. Disorganization not a fan of, but thankfully the people that I called for my claimed helped me. But be on top of your emails for shopping a product out please "
Business response:
“Hello, Normally with any device we ship out we can get tracking information. However, based on the claim number you listed I show that you were still under manufacturers warranty. If they shipped out a new device for you, we would not have access to their system to provide tracking info. If by chance the claim number is incorrect I would be happy to research the correct one. Would you mind emailing me at socialhelps@squaretrade.com? Please include your account info and I will follow up with you. Thanks, MQ”
"I purchased Squaretrade through Costco when I purchased my Samsung S5 nearly two years ago. I've never had to file a claim until recently. I first contacted them nearly a month ago to complain the my cell was not holding a charge and my cell continues to freeze. I spoke to a technician who tried to trouble shoot the problem. He said he would send me some instructions on possibly repairing my cell. I never received the email, I was preoccupied with other issues and sort of forgot about the issues with my cell phone. The prob... read more
"Well I want to know why they sell Warnty in my area but no one to fix it. I am done with them and Sam's. "
Business response:
“Hello, I took a look at your claim to see how I could help with your issues. We want to offer our warranties to anyone that would benefit from our service. We may not know if technicians or repair shops will be available based on your area. However, we do have the flexibility to adapt and provide other options in that case. Looking at your claim I do show once we determined that a technician was not available; we immediately moved to a better resolution for you. If you have any other concerns or questions please feel free t... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.