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Allstate Protection Plans / SquareTrade
About this business
"One phone call is all it took! Few days later check was in the mail. "
"At first, it felt like they were trying to get out of paying for the repair. In the end, they paid for part and repair. It was completed timely and would use again. "
"After establishing that I had a warranty for the failed Toro Leaf Blower purchased on Amazon it was a rather rocky time to get the information required by Square Trade to process my claim. Square Trade requires proof of purchase plus on line identification of the item that is being claimed. I would think since the item was warrantied by Square Trade they would have this information in their data base along with the actual warranty info. Not so. It took several phone calls and lengthy telephone conversations to get everythin... read more
"Had to pay for repair to only be told that it could not be repaired. Then had to fight with Square Trade to get the product replaced. UPDATE: SquareTrade contacted me and promised to a full refund of my deductible due to all the issues with this claim. I agreed to provide a more positive review if they did. Still waiting almost two weeks and no refund. One less star now. They will promise you anything to get a better review and rating. Key word here is "promise", not follow thru."
Business response:
“Hello, Taking a look at your claim, I show that you were referred to one of our authorized shops, so no fees should have been collected other than your deductible. I do show a slight delay in completing your claim, only because we were waiting for documention confirming your device was unrepairable. Once you provided that, it allowed us to immediately move to a new resolution for you. I can confirm your replacement was delivered and this claim has been completed. If you have any other concerns please feel free to email me a... read more
"Can't find an authorized Square Trade repairer that has a screen for my phone. So now I have to pay full price up front and then be reimbursed later by Square Trade; this defeats my purpose of having insurance. "
Business response:
“ Hello, I am so sorry to hear that the parts for your device are not readily available. That definitely would have been the fastest repair option. The benefit of your warranty is that we can and will reimburse you for what you may pay for a repair or replacement if you choose to use the local option. We do have other options available as well, however we try to be accommodating so you can choose the best one for you. If you have any other questions or concerns please feel free to email us at Socialhelps@squaretrade.com Than... read more
"Many negatives to include: (1) I had to front the repair money, (2) the $99 deductible (very high), (3) I had to find a machine to transfer a paper receipt to an electronic version for them. So far this transaction has NOT been friendly to me, actually it has been a very tedious process thus far for me, and it is not over. The repair is not done and I will have to find a machine again to change a paper receipt to an electronic version for them. For my next new phone I may not purchase a warranty from Square Trade."
Business response:
“Hello, Our goal is definitely to make filing a claim as easy and hassle free as possible. We try to be flexible with the our customers so we do have several repair options that are available. If you choose using a local repair option then that will require you to pay upfront and submit for reimbursement. Deductibles can vary based on many factors, the type of device; what retailer you purchased your device from. For many smartphones a $99.00 deductible actually falls on the lower end. I did take a look at your claim. It doe... read more
"very will use Square Trade again."
Business response:
“ Hello, Our normal policy is not to immediately deny a claim. I took a look at your claim to see how I can assist. Based on the information you supplied while filing your claim, your device had liquid damage. Although we do have two types of coverage, standard protection which covers hardware failure from normal everyday usage and accidental damage protection from drops and spills which includes hardware failure. You purchased your device from a retailer that only offered basic coverage. So in this particular case we would ... read more
"when I ORIGINALLY signed up for this service for my IPhones it was simple.......easy...painless. Fast forward almost 2 years, I had a screen issue with one of the phones, I called and called and called, finally they gave me a location to take my phone into....it was not fixable....I HAD TO called back again... again... again... They kept telling me that because the place I took the phone did not charge me for working on the phone that they could not move forward with the claim (AND YES, I HAD A RECEIPT) ........HOW LAME IS ... read more
"Didn't help me fix my problem"
Business response:
“ Hello ShamrockOx, I was concerned to hear that we could not fix your issue. I truly wanted to know why. It does look like you had an issue with some physical damage to a device under warranty. From the retailer that you purchased your device, It looks like they only offered a basic plan that would cover you for electrical or mechanical failure. Any issues outside of this would not be covered under this type of warranty. If you have any other concerns please feel free to email me at socialhelps@squaretrade.com. Thanks, MQ ”
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.